Customer Reviews for Kern Mattress Outlet LLC
(U-Haul Neighborhood Dealer)

17 reviews

107 Caroline St   Bloomington, IL 61701

(309) 807-0647

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 807-0647

107 Caroline St
Bloomington, IL 61701

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

David L. 
Rating:
2

Customer did not leave a comment.

GARRETT M. 
Rating:
4

It was a little crowded but their customer service was great

Sammy M. 
Rating:
5

Customer did not leave a comment.

VERNON S. 
Rating:
1

Make sure the trucks are road ready. We had the 2 front tire wore down to the steel core before reaching our destination. Preventive maintenance on this truck was obviously not done which could have ended into a seriouse situation

Michael S. 
Rating:
4

Customer did not leave a comment.

Michael H. 
Rating:
3

Customer did not leave a comment.

Linda H. 
Rating:
2

Inspect the uhaul truck before a customer pulls off the lot with a truck full of furniture. Not happy with the experience what so ever

Trelana R. 
Rating:
1

Train your on site personnel! The information I was given about keeping the car IN NEUTRAL while towing , caused the truck to fishtail in a Surprise snowstorm Which nearly cost us our lives! Once I was able to google/YouTube CORRECT information , I had no trouble... when going to remove the trailer the tie downs were on upside down. TRAIN YOUR EMPLOYEES!!!!

Virgina W. 
Rating:
1

Clean the truck Have at least 1/4 fuel in it Have the correct starting mileage on the vehicle and when it's pointed out that they are incorrect fix the entry

Peter T. 
Rating:
4

Customer did not leave a comment.

mick S. 
Rating:
3

Customer did not leave a comment.

Robert B. 
Rating:
2

When I mention the truck was very dirty, they came and swept it out. They neglected to take a clean cloth to the dashboard or other plastic surfaces. Somebody had obviously spilled pop or some other substance in there. Cup holders were gross. The the truck was poorly maintained as with only 64000+ miles it struggled to get out of first gear

Mary Michelle C. 
Rating:
1

Only one guy there (the owner/manager). Just getting into the Uhaul business and had no clue how to use technology or step through the screens on his computer or mobile device to check us out. What should have been a 10 minute deal took 40. Very frustrating.

Jason W. 
Rating:
5

Customer did not leave a comment.

Forrest G. 
Rating:
2

They were busy with the furniture stuff and you could tell the U-Haul portion was second on their agenda. Seemed like they didn't know the computer system that well. We ended up with the wrong equipment. The actual U-Haul customer service was awful.

Bridget B. 
Rating:
3

Customer did not leave a comment.

Jack D. 
No reviews have been submitted for this location.

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