Customer Reviews for Kerrys Vroom Service Inc
(Concessionnaire U-Haul dans le voisinage)

215 évaluations

131 N Clark St   Kimberly, WI 54136

(920) 423-0209

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 4h pm
  • Ven : 8h am à 3h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2021 - 7/4/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(920) 423-0209

131 N Clark St
Kimberly, WI 54136

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 4h pm
  • Ven : 8h am à 3h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2021 - 7/4/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

rose F. 
Évaluation :
4

The only reason for the 4 stars instead of 5 is the man eho spoke with my husband a week ago had said originally we could keep the truck all weekend. We ended up with only getting it from Thursday afternoon thru 8am Sat

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
2

Windshield on the truck was so dirty couldn't hardly see out of it I had to clean it before using. Also tried to rent at a different location but the guy there was going on vacation said just to do it online and that was useless

Robert K. 
Évaluation :
4

Upgrade your booking system. It is definitely not helpful when the company using it can not get in or get it to function

brian P. 
Évaluation :
5

Customer service was excellent and location was convenient. Very honest and the tips given for smooth travels helped considerably. However, the U-haul website needs work. Tried logging in numerous times using the correct user number and password without success. Had to create a new account to check in my return. Should be able to access account using invoice or order number.

Vicki M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Very pleasurable experience. We wiill come back again!

Tonya V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY E. 
Évaluation :
2

Lot is too small for rentals and customer vehicles. Office very small and messy. Manager was very nice and helpful.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon V. 
Évaluation :
5

Kerry was very friendly and helpful!! Thanks for your help!

katie C. 
Évaluation :
5

Owner/operator is awesome! Thanks again

Cory R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve P. 
Évaluation :
5

Nothing. It was a last minute rental and everything went great!

dalene N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

Always helpful, has what I need for rent

Tony S. 
Évaluation :
5

Excellent service.

mark Y. 
Évaluation :
5

Highly recommended , Kerry went out of his way to accommodate me and what I needed.

Bret P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Great service, equipment was ready to go.

Gena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan P. 
Évaluation :
5

I dropped off outside business hours

Erin E. 
Évaluation :
5

Kerry went out of his way to get a truck for us on short notice. Thanks kerry!

Jansen G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dao X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ToM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Very nice experience. Rented here several times, variety of trailers and trucks. Fortement recommandé!

tony S. 
Évaluation :
3

I had to go through the checkout procedure twice because it stated I wasn't at the location when I truly was. Super annoying

Brad S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

The customer agent checked in my truck late, causing me to have another day charged to my account. After being on hold with uhaul for over an hour, I was told I would have to return to that location if I wanted a refund. When I extended my rental, I was advised of an additional 40 $/day charge. The charge was actually 56 $per day. I will not ever recommend uhaul for its lack of customer service and hidden fees that they do not advise their customers of. Beware and find a different company for your needs.

ELIZABETH T. 
Évaluation :
5

When I reserved the unit, I selected. Drop off location. But when we picked the unit up, it was changed to drop off at any location. So when we tried to drop off at a location, we had to bring it to the original selected drop off location.

Ann N. 
Évaluation :
5

Everything was great!

Mark W. 
Évaluation :
3

The rental pickup location was unable to utilize a credit card number and pin for the rental as it was called in from a renter who needed a different driver other than himself.

Mark V. 
Évaluation :
5

Excellent customer service! And very friendly to work with.

Mark W. 
Évaluation :
4

Felt your rates are high. I had to rent your truck for just a couple of hours and had to pay 60 bucks. With all that is going on during this covid whilst almost of people are struggling, I know u haul has to make money and pay its workers well but it would be great if u haul reconsiders its rates (where necessary) and give back to the people. Thanks

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI M. 
Évaluation :
5

Always great service with Kerrys Vroom Service! Our go-to for our Uhaul needs.

BLAISE K. 
Évaluation :
5

Kerry is a very friendly and welcoming person. I would definitely recommend his place to anyone looking for a uhaul rental.

Joey J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

holly D. 
Évaluation :
5

Had a very frightening experience while traveling. The left front wheel BROKE! Luckily we were traveling only 20 Miles Per Hour when it happened and we pulled over very quickly. If this had happened anytime earlier that day it could have been very bad. Please have someone contact me regarding this.

Darren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
5

Kelly was so kind to talk too. He asked me if I was Hmong and I answered “yes.” We ended up chatting about how his wife used to train the Hmong ladies cooking and sewing when our people first arrived to the US in the 70s after the Vietnam War. Just that connection alone was special and meant a lot to me because my mom was an amazing seamstress and sewed Hmong clothing for our family and others. She is no longer with us nor my father, so hearing him tell his testimony about encounters and friendships with the Hmong people truly touched me. Thank you so much for such a man amazing experience and great truck. Blessings!

Ka L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

Kerry was a very nice guy he answers his phone right away was excellent job he needs a raise i will tell everyone about kerry i got the truck two days in a row great job he does everyone else makes you wait a1/2 hour till they like answering the phone you should have more people like jerry thank you patty lulloff

patty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Dropped off after hours. Drop off was simple and easy. No issues here!

Kellen M. 
Évaluation :
5

some better deals

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith N. 
Évaluation :
5

Kerry was great to work with. Will definitely spread the word about his location.

tom H. 
Évaluation :
3

Maintenance was not good and brakes were bad and was rough shifting and was not safe to drive over 40 mph

Nicholas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D. 
Évaluation :
5

Kerry was helpful and friendly, although we didn't meet in person as I used the app to pick up, he called ahead of time to let me know the truck was ready, answered my questions, and helped me add furniture pads to the rental. All around good experience.

Rachel Y. 
Évaluation :
5

Luckily Kerry's Vroom Service saved the transaction. I was originally supposed to pick up the trailer at a different location that was filthy. The employees didn't even know how to complete the transaction, once they finally figured it out, that's when we realized the trailer was “defective” and I had to be sent to a completely different town 40 minutes away. I don't mind the drive if I know that's initially the plan. Otherwise trailer performed well and got to the destination in one piece.

Ryan W. 
Évaluation :
5

Kerrys went above and beyond to make sure everything went smoothly.

Carl V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale S. 
Évaluation :
2

We were informed when we rented a trailer that the drop-off time wasn't too strict. When my bill arrived we had been charged for a two day rental. We had only passed the pick-up time by two hours.

william H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee B. 
Évaluation :
5

I stopped in the previous Friday to find out how the pick up worked. Spoke with Kerry and he mentioned where he lived. I was not able to get the code. Uhaul said "My location services was not on" but it was. I went to Kerry's house in a panic and he stopped what he was doing and got me the code. He went so far above and beyond that I can't express my gratitude enough. Had I not known where he lived or he wasn't home I would have been terribly disappointed in not being able to secure the vehicle. If I ever need another Uhaul it will be in person pick up.

Joseph L. 
Évaluation :
3

Kerry the owner of the business was extremely nice and very quick to complete the rental. The truck was extremely clean also. The HORRIBLE problem we had with U-Haul Is that a reservation means absolutely nothing to U-Haul. Our original reservation made two weeks ahead of time was a pick up in Two Rivers which was 5 minutes from our home. Then two days before we are to pick up the vehicle we get the a call from Ken In transportation who tells us the only vehicle available is in Kimberly an HOUR away from our original reservation location. He then proceeded to tell us that we had been told that no vehicles were available in Two Rivers or Manitowoc when we made the reservation via a live U-Haul Rep (which is totally untrue!!! We had a printed confirmation!!!! . when we made the reservation even though we are looking at a printed out reservation that clearly says we are picking up the vehicle in Two Rivers. Bottom line he said is if you want the vehicle you're gonna need to drive to Kimberly to get it. What type of bogus reservation system do you have what a reservation means absolutely nothing to accompany. We want someone from U-Haul to give us a call about this horrible experience. You can reach me at 214-228-0211. Connie Cooper

Connie C. 
Évaluation :
5

Awesome Owner that was super friendly

Jaimin P. 
Évaluation :
5

Very friendly service

Erik D. 
Évaluation :
5

Kerry was awesome. He went out of his way to make sure the vehicle we ordered for rental was at his shop on the day/time we needed. He entered all the info in on the computer for me when I called him to make the reservation. I will definitely use Kerry again for the next college move!

morris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary L. 
Évaluation :
3

Truck had a lot of damage that was not marked / recorded. Spent a lot of time taking pictures upon check in. Also inside the cab was dirty, stuff had been spilled down the drivers side door and there was garbage on the ground. The moving blankets were not folded as the sign in the trailer requests.

Dylan S. 
Évaluation :
5

He came in on his day off to help me get settled into the truck I was using for the day and is a great guy to deal with highly recommend

Robbie S. 
Évaluation :
4

Quick, easy and friendly.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Very satisfied with everything and everyone.!!!

Dave S. 
Évaluation :
5

Very friendly and helpful.

scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Kerry was amazing! He made my move way smoother than it has ever gone before. Thanks Kerry! :)

Sarah A. 
Évaluation :
5

Fantastic service with attention to detail. I appreciate all the help with hookup and assist with backing in! This location went above and beyond. I will be back for sure!

Jay B. 
Évaluation :
5

Pick up and drop off were very easy.

Todd C. 
Évaluation :
5

Check in with phone was difficult. Got to property after hours. Got all items uploaded and waiting on a code to get keys. Chatted with help line and they tequested a photo of my face from my ID. Tried to upload multiple times, but app wouldn't accept it. Philip from uhaul called.....told him my technical difficulties and he hanges up the phone and my reservation was canceled on my phone. What crappy service from uhaul associates. Called Kerry the owner of shop that had my rental and he came by after hours on the weekend to manually set me up and put me on my way. Thanks to Kerry I made it to my appointment to pick up items before that business closed. Uhaul phone check in could be convenient, but technology leaves you disappointed in my experiences.

DEREK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennen H. 
Évaluation :
5

Thank you. One of the tires of the auto transport trailer was damaged and created delays on my trip. Inspecting the equipment after return for possible wear and or damage of essential items such as tires, safety belts and safety chains will help avoid delays on trip.

Carlos S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Conni S. 
Évaluation :
3

Be sure to check if your equipment is in the truck before you leave. I rented and was charged for a dolly I didn't receive and unfortunately didn't notice until we got to our place. Otherwise good experience!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
5

Great location and friendly staff. Would rent from again.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy L. 
Évaluation :
5

With pre-checkout, actual pickup was faster than expected.

Robert K. 
Non reviews have been submitted for this location.

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