These comments have nothing to do with the location. They were extremely kind and helpful. I was late going to pick up the truck. Due to unforeseen circumstances at the location there was no one there and I had to do the pick up online. With the help of the location, I was able to pick up the truck. What I don't understand is putting a time limit on the pickup time. I had reserved for 9AM, the site had it as 8AM. I found out that you close the online option after 30 minutes or so. I had the truck reserved for several hours. It shouldn't matter what time I come to pick up the truck. You don't know what made me late. Also there is not obvious indication when I reserved the truck that there is a time limit to the pick up time. If this is your rule then that needs to be VERY apparent at the time of the reservation. I have reserved trucks in person and no one has ever told me there was a time limit to the reservation.
JAMES F
Customer Reviews for Khaos Creations Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle that I rented needs the exhaust looked at it. You can't smell anything but it is very LOUD.
Kimberly D