Évaluations des clients King Lumber
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de King Lumber
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Mark L. le
Very professional service both prior to the rental and the morning of the rental. The equipment was in perfect condition. I would heartily recommend this location.
RICARDO A. le
Great customer service and quick to help very easy to rent
john C. le
Top notch
GEORGE D. le
The staff at King Lumber couldn't be any better or more helpful. I have rented U-Hauls at this location in the past and have always been extremely happy with the service.
Ariana T. le
It is completely unacceptable that less than 24 hours before my reservation, AFTER sending confirmation text messages and emails, UHaul decided to change my reservation to either 7 hours later, nearly an hour and half away, or a smaller truck nearly an hour away. There is no point in having a reservation and early check-in process if the reservations can be altered so drastically only hours before pick-up. Customer service was unpleasant, refusing to understand why these sudden last-minute changes would pose a challenge to a customer. I will not use UHaul again.
Jessica P. le
The truck kept jumping and when ever I was going up or down hill would make a lot of noise and low down. Just as an FYI.
Kelly B. le
Make the online process easier. Spent an hour trying to get the truck since the app had issues.
Dennis S. le
Great service, thank you.
MICHAEL D. le
good fast service
lawrence K. le
I was over charged. I checked out an returned a uhaul on a Saturday. The email bill I received said it was returned on the following Monday... and charged me for 3 days instead of a half day. I submitted the issue back in an email and received no response.
tom D. le
The $20 return after hour fee is bullshit
Hubbard J. le
Fourth time renting here. Very helpful and really friendly staff. Wonderful place
Jose D. le
Employees were very helpful and friendly.
John M. le
The drop-off process with the U-Haul App took way too long. If returning during open hours, a person could visually confirm the miles/gas level and truck condition in a fraction of the time it took to take and upload all the pictures. Otherwise, the truck ran great!
Steven S. le
Great service! Super helpful!!
Rosemary R. le
This was a great experience from beginning to the return I don’t have any imosuggestions
Wendy W. le
All good!
Robert M. le
Figure out your customer service, its really tough to go thru 4 different people to land at a great one Commit to reservations and locations. Fine customers who don't comply.
suzanne L. le
The entire process was effortless. They made it very easy and clear to understand the terms of the rental. The van was brand new and clean which I very much appreciated. Great all around
Julie O. le
My drop off experience was WONDERFUL. I can’t say enough good things. The employees were super helpful and friendly. I will shop at King Lumber and recommend them to all my local friends due to my positive U-Haul drop off experience. A++!
Lisa A. le
The truck did say it needed an oil change, otherwise great truck
richard P. le
They changed me 850 for fuel after I filled it to the line on the contract. Ripping people off doesn’t get return customers
Michael S. le
Great service at the counter. There was no cell phone service available to create an internet connection for after hours check in. I was quoted .99 cents per mile by uhaul and charged $1.19 by the dealer. I could not do anything about it at the rental counter because I needed the truck and didn't have time to get into a bunch of phone calls. This is a straight up bait and switch. Please call me to reconcile.
Michael C. le
Great people, very helpful !
Jeffery P. le
I am very disappointed with the process of renting this auto transport. I called a uhaul in White Plains NY to rent this. It was confirmed but in a different place. I then called before picking it up and they told me King Lumber and that it was the only place. Not very user friendly or how these reservations work.
martha Y. le
Fix your reservation system! We had to wait over 20 minutes to complete the return of the vehicle because your system kept crashing or not responding. The associates at the location were extremely patient and apologetic and as frustrated as we were. There was another customer there at the same time who was unable to get a printed copy of her reservation and was furious. As it was, we were uncertain if the payment choice we made had even gone through.
Larry B. le
This was the location I was sent to after going to pick up my reservation in Stamford where they changed my truck and time with out notifying me. Absolutely horrible experience with Uhaul for this move. I set up a complaint and have yet to hear from anyone on. I also paid for moving blankets which the truck i rented didn't have. Need to be reimbursed.
JAMES M. le
Everything was smooth and easy.
brian M. le
Great experience
Andrew C. le
Staff was very friendly and professional super easy rental !
Ellen T. le
First estimate was fifty , second estimate was 118$, and i ended up paying close to 200$. Not great.
richard B. le
NOT A THING VERY CLEAN YARD AND IS VERY CONVENIENT BECAUSE IT A VERY BIG LUMBER YARD AND HARDWARE STORE TO.
John L. le
Nothing comes to mind.
Wendy W. le
I just want to say, it was a superior rental experience. I have rented before. This van was the best driving van I have ever been in. Thank you all
David G. le
They were nice people just a hard location to get to.
Richard B. le
Warren was excellent at the Goldens Bridge location!
Sonja L. le
It would be convenient to have a full tank of gas at pick up.
Eric D. le
My reservation was canceled last minute due to no trailers available at that pickup site and uhaul tried to send me 100 miles round trip to an alternative location. I came from DC to NY for the trailer pickup to clean out moms house. . First rep quoted the fine print as opposed to trying to help me. Manager was finally able to find an alternative location 34 miles r/t. Reduced my bill 50 dollars and promised an extra day. Extra day did not reflect on final bill, which I will appeal. Not a good experience overall.
Jacob G. le
Wonderful service. Quick in and out. Quality equipment.
Nicholas C. le
Better instructions on location of pick up. You have enter through the train station, which was unclear.
Robert M. le
They get it.
Shaina N. le
If a customer reserves pick up at one location, they should be notified between 24-48 hours after reserving if that pick up is unavailable.
howard R. le
Not happy with the location I was told I was picking up the truck in white plains then the day before they told me I had to pick it up at this location and I was told I extra miles and you still charged me
David H. le
Customer Service was perfect at this location, couldn’t be nicer to deal with
Gregory W. le
I was overcharged for gas. Charged for two gallons, however the mileage vs the truck mileage estimate shows only one gallon at most was used.
Bruce L. le
The whole experience was stress free...rental agent (Warren) was professional, efficient, helpful and courteous. Would absolutely use them again and recommend to others!
Michele R. le
I was told that there was a 1/2 tank of gas and unfortunately, I did not check prior to signing and leaving. The tank was under a 1/2 tank and when I returned the truck the same way I was charged for not having the tank at 1/2. Disappointing!
roger A. le
Truck was dirty very loud steering was loose had to keep adjusting the wheel wiper blades needed changing otherwise perfect
george G. le
Clean the inside of the windshield in the Winter. Their was that slight haze that is seen in the low winter morning sun.
Jessica P. le
Nice Employees!
KINGA L. le
All the best, starting from customer service to the end of rental. Highly recommended!