Le client n'a pas laissé de commentaire.
Daryl B.
Customer Reviews for King Lumber
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I'm not sure what the purpose of mobile pick up is. The process was incredibly inconvenient and after all the hoops I had to jump through just to be approved to take the truck (someone was supposed to have called my friend to verify my identity - never got that call and I was waiting outside for a while), I still had to go inside to get the keys anyways. It probably doubled the amount of time a normal pick up would have taken. The inside of the truck was also pretty dirty.
Moshe S.Less texting about how I filled out my rental agreement. It was explained perfectly by rental agent
Vincent B.From pickup to drop off a great experience.
Timothy B.Nothing, it was a great experience.
Carlos C.Just what we needed to do our large furniture transportation locally. Would definitely use again.
Lawrence G.They had a friendly attitude and were helpful.
REECE H.Mobil check in could have been easier. When I tried to get a rep on phone to help took way too long
Benito C.Bien
ADAM M.The steering wheel was super dirty! I was glad I had wipes with me. Also the drivers side door on the truck as a massive gap and the wind blows in it was freezing!
BRACKENK F.Nothing! Smooth experience! Friendly staff...solid truck.
Kenneth E.Everything was great except for the app . The app wasn't working when I was trying to make the return, other than that it was excellent!
DERVINLEONEL C.Quick, easy and affordable
JAMESADAM S.Your return app does not work. Not only could I not get it to recognize my location even thow location services was on, my son had the same issue when he rented a Uhaul truck out of Bridgeport CT a few weeks before. You need to fix this so customers dont incur your $20 fee
Barbara T.The folks at Kings Lumber were great.
Steven J.The Online after hours return website was near impossible to use, the pictures would not upload, I needed someone else to do it for me
John B.Very helpful staff with very good service.
Krishan N.The only thing that was annoying is the fact that you give the option to put in your license information and payment information, but then ask for it anyways at time of pick up. I didn't have my company card on me at the time and ended up having to put it on my personal.
JESSICAJOYCE P.Lovely
WILLIAMH K.Everyone is very helpful and made it easier to rent I would recommend this location to everyone
FREDERICKA K.I did have an issue with after hour return but Tiffani at the 800 number resolved it to my satisfaction.
MICHAELA N.must convenient, will do it again.
JAMESE S.The truck was dirty and had a bunch of cardboard stuffed behind the seats. The UHaul app crashed while finishing the checkout process. It took more than two hours to reach customer service on the phone.
William B.Great service I'd highly recommend
ALLEN P.the uhaul pickup process is extremely stupid. but the location was good
mary Q.The equipment as not clean as I noted in my pictures and comments when I checked it out in line. There was loose debris in the cargo area, there was dirt and fibers in the passenger seat and the cup holders had what appeared to be dried dirt. I broom swept the cargo area before returning and brushed off the seat. I did not clean the cup holder as I forgot to, but also felt that this should have been addressed by the location. Otherwise the vehicle was well maintained and performed as expected.
GREGORY W.convenient and easy
Daniel B.The staff at King Lumber were wonderful; went above and beyond!
Deirdre G.Just needed to be vacuumed
Lisa G.It was really hard to get the lock box open in order to access the key with the provided passcode. I had to contact the chat feature who advised to 'wiggle' the lock, which ultimately after an incredible amount of effort did finally open but required 3 people to try it out first. I think the units should be updated or serviced so it is much easier to actually open the lock for key retrieval. Merci.
Powell R.App is very awkward and time consuming for first time, but very computer literate user. An initial snafu with Dropbox pickup where no key was available. Following morning pickup (and return) were easy, with helpful staff at King Lumber. Cost as expectec
richard K.King lumber was excellent. Unfortunately the AC in the truck really was not working well and moving on a hot day was challenging. We were never able to cool off.
DONALDJOHN M.The suspension on the vehicle was in poor condition making for a terrible drive. I feared that the contents I was transporting would be damaged.
Robert R.My go to rental location. The guys at King Lumber are fantastic to deal with. Quick & easy in and out and ALWAYS friendly.
William M.Everything was just about perfect.
JOEL W.The only problem my head was that I had to drive from upper saddle River New Jersey to Golden Bridge to pick up my trailer which they told me I was going to pick up 5 miles away so that's the only complete they really have about U-Haul it's not the first time they did this to me but I keep on going back just like you touch a cut on your finger. But the people were very friendly at the place I had to pick it up in Golden Bridge
DONNA D.Hard to get through to uhaul on the phone. Put on phone and call dropped several times
Joseph C.only 1 person in the store was able to help with the pickup and returns of supplies even though there were 3 other works in the store. Was the only poor spot in the experience
CHARLESP P.Great service!
THOMAS W F.The van had no USB port. I couldn't use my phone and it's GPS.
GEORGERAYMOND D.No blankets were available because previous driver let them get wet in rain storm, but staff was kind enough to give me some large empty boxes to use as separators between items of furniture. So, everything worked out.
Roger B.Staff was very helpful and professional thank you.
andrew C.Service is excellent.
Andrew C.The employee that helped me made the rental very easy
NICHOLAS M.I have rented from a number of location in northern Westchester in the past and very glad I found King Lumber. That will be my go to U-Haul location for ever!
Curtis D.2 weeks ago pick golden Bridge location. Get a call on Friday. Car not gona be available there. Last week went to Mount Kisco.. Could not get trough on mobile network. I could not get the vehicle. So between both of those issues. I am not happy with you Haul. Imagine needing a van.You secured it properly then when you go pick it up you cant.. Put yourself in that position
THOMASJ III D.