Customer Reviews for King Market
(U-Haul Neighborhood Dealer)

Évaluation :

1

-Service was down at 9:00am pickup waited over an hour -found an empty beer can and trash behind the seat -one way reservation paperwork not done correctly, tried to charge extra at drop off -Screw in front drive tire -called at drop off for assistance and was told they could do nothing to call Uhaul -Charged my card after I was told it would be comped. -……

Évaluation :

5

Amazing help, the staff was smiling and made me feel very well taken care of

Évaluation :

5

This was the best rental experience of my life. The truck and contracts were waiting for me in perfect condition. Excellent! Five stars

Évaluation :

3

Perhaps before calling the customer and Suggesting that you didn't fuel properly on the return and will be charged 40 some odd dollars- check the mileage when handed the gas receipt. OK thx

Évaluation :

5

I've used U-haul a LOT and this was the best 26' I've ever rented. 200 miles on it, clean as could be, helpful, friendly staff at the location.

Évaluation :

3

Make sure you let the customer know to take pictures of the vehicle before heading out,and to follow the link sent you

Évaluation :

5

Friendliest place I've ever U-Hauled. After a long weekend much needed shower change and hair cut the gentlemen recognized and greeted me by name before I announced myself - remembered my product selection.

Évaluation :

5

Most of everything thing was good except for the fact that the fuel level was below 1/4. It was at 3/16s. We filled up just about 3/16 as the contract states. The contract was confusing that it says a minimum of 1/4 but it wasn't filled to 1/4 when we picked the truck up.

Évaluation :

3

Issues at this location

Évaluation :

5

I’m so happy to rent from them great service!

Évaluation :

5

I did have an issue with the first vehicle that was rented to me. The battery was dead, but another vehicle was available and I was offered it and used it and returned it with no issues. Overall the staff was very pleasant to work with. They were courteous, kind, and understanding and I highly recommend them and thank them for being there when I needed a vehicle in a pinch.

Évaluation :

5

I was completely satisfied withy whole experience with U-HAUL

Évaluation :

1

The truck was parked too close to the truck next to it. It made it wat to difficult to pull out. The truck was filthy, there was dert and hay all over the back. We had to sweep it out. The radio monitor didn't work, so I didn't know what channel I was on. The passenger side mirror was stuck so I couldn't see out that side as I drove! The truck ran ruff.

Évaluation :

1

Had a reservation at 7:30am,Lemon Grove location did not have the truck we reserved so they sent us out to a dealer in El Cajon. Didn't get the truck until 9am, The truck was dirty and only had 1/4 tank of gas. Took it home and filled it, on our way to our next location, the truck broke down. Waited on the side of the road from 1pm-4pm for a technician to come and look at it and say it's not drivable. Waited another 2hrs before we left the keys in the truck because we had to get home to our kids. The truck was towed around 8pm. Than we were charged almost $500 for a truck we didn't get to utilize. It was a terrible experience.

Évaluation :

4

Mobile app check in didn’t work correctly luckily the store owner was there

Évaluation :

5

The staff who helped during my visit was very friendly!

Évaluation :

3

All the tires were low on air the truck was 2,5 qts low on oil and 1,5 gallons low on coolant .

Évaluation :

5

Very simple rental and great value

Évaluation :

5

The guys at King Market were great!

Évaluation :

4

The guys in King Market were really understanding and helpful. They advised us to call U-Haul to resolve the issue before paying $300 instead of the $50,05 that we were quoted. They did the best they could to assist us.

Évaluation :

5

Excellent service no issues.

Évaluation :

3

Rent them a truck that doesn't have 140K miles on it and drives like it hasn't been serviced in years.

Évaluation :

5

Very Good location

Évaluation :

5

Very nice the guy in the counter

Évaluation :

5

Great service, staff is friendly and helpful. Much better to make 1 trip locally with a UHaul box truck instead of several trips in a regular pick up truck.

Évaluation :

3

The truck was dirty and the right front tire was super low. The light was on so I put air in it. No gas, so I put gas in it and it spit it back out?? I put as much as possible but wasted a lot on ground. (not sure if it was the pump or something with the truck) I called later after I dropped it off because I thought I left a box in it. They hung up on me twice so I drove over there. They could not help me because they said the truck was rented out already. I've rented several u-hauls before. They did let me keep my car there.

Évaluation :

5

I have rented one 10 foot U-Haul truck and to pick up trucks U-Haul from Kings market and have always gotten great service Youssef it’s always a pleasure to work with thank you everyone to Kings market

Évaluation :

5

Keep on doing exactly what you're doing!!!!

Évaluation :

4

Great staff! Very friendly and helpful. Bonus = Awesome pizza!!!

Évaluation :

4

The only concern I had was a notification that popped up on the van's screen saying that the brake pads needed attention; it didn't fully inspire confidence. Other than that, it was quick, easy, and in a very handy location. :)

Évaluation :

4

Merci

Évaluation :

5

Everything was great

Évaluation :

1

The location was in a bad part of town. The store was primarily liquor sales. Only one person working. Not friendly or welcoming and kept making me wait while he sold liquor instead of finishing my transaction.

Évaluation :

4

The recorded gas chart did not match the actual gas that was in the truck. There was less gas in the truck. Everything else was great.

Évaluation :

1

This is a UHAUL ran out of a dirty liquor store. The owner was disorganized and went from scanning liquor to helping me with the uhaul truck- they had same employees running both- seemed shady. uhaul trucks were dirty and in terrible shape.

Évaluation :

5

Great service, clean truck and nice people

Évaluation :

4

Consistent cleaning of inside and outside of the vehicle.

Évaluation :

1

They charged me for 165 miles when I only drove 6 total and now I have to complain to Uhaul to get my money back. Stupidest thing ever.

Évaluation :

2

They weren't very helpful. They don't help you set up your vehicle. And don't explain anything to you they expect for you to figure it out

Évaluation :

3

Bald tire, no oil, no power steering fluid - and they shorted me a full day on my rental.

Évaluation :

3

Not many supplies

Évaluation :

4

Good service and would use you again

Évaluation :

1

Signed the contract was never told to verify the gas... Level was at 3/16 not 1/4... Nice jobs on scamming me...

Évaluation :

1

Someone else came to your store and get a car not me he used my information my email and my phone number I didn’t like that

Évaluation :

4

The process to fill out on line was a bit confusing.

Évaluation :

1

Truck was super dirty inside and out at stunk interior was sticky so not worth the money definitely not recommended

Évaluation :

1

Extremely rude customer service this is my second time renting from that facility and it will be my last! Not customer friendly they had no concern regarding the rental they were not interested in helping very disrespectful rude. Major major lack of customer service!

Évaluation :

5

The vehicle is in good working condition, however, a brake pad warning prompt appeared on the vehicle's display.

Évaluation :

1

I have never been so upset about service in my life. My reservation was messed with and changed 4 times. Prices and vehicles changed. I was already devasted with things in my life and to be treated with such disrespect. The truck wa filthy. I couldn't see out of the windshield. I found dried up left overs of burritos under the front seat. They charged my card with the full estimated charge before leaving the lot then changed the rate 3 times, depending who you talked to. I will never rent from Uhaul again. Piss poor service. Lousy trucks, lousy customer service. You should be ashamed of yourself to even ask for a review.

Évaluation :

4

The trucks alignment was so bad it was really scary to drive that truck needs to be taking out of service

Évaluation :

1

When I picked up the truck he told me he changed my return location to open so I could return it to whatever uhaul site I wanted but that wasn't true.

Évaluation :

5

Súper, servicio excelente. Muchas Gracias

Évaluation :

5

The staff was very friendly and helpful and everything was amazing.

Évaluation :

3

Cut down the 0,79 cent per mile charge. Way over priced. I will never rent from Uhaul again because it cost me $50 to use the vehicle 60 miles.

Évaluation :

2

Clean rental equipment; widows, interior, have service done so service lite don’t flash at renter.

Évaluation :

3

Equipment had check engine light on and the exhaust was loud and carbon monoxide fumes were coming into the drivers cabin.m which gave us a headache and made us nauseous. The noise was so loud that we could not hear ourselves talking. The loading cab area smelled like Marijuana.

Évaluation :

4

Very friendly service. Provided extra equipment at no additional charge. ie: dolly, blankets. My time was their concern, fast issue of my 15 ft truck. I was on my way as arranged prior to pickup. Go on line and complete requested information, saves time.

Évaluation :

5

I messed up the date on my uhaul rental and the gentlemen at king market were able to help get me a truck that same day! Super helpful and efficient!

Évaluation :

4

Cab needed to be cleaned. Oil change and low wiper fluid lights on.

Évaluation :

5

The owners, employees customer service was EXCELLENT. They were pleasant, warm and worked efficient and effective. No one loves moving, but I never thought which Uhaul comapny I would use until now! My moving truck location of choice right here! Highly recommend

Évaluation :

4

I returned the truck early. It would be nice to receive a small discount for early return. The truck was clean and easy to drive. I appreciate the ease of the rental.

Évaluation :

5

Unexpectedly great service

Évaluation :

3

Very frustrating doing the self return the keys wouldnt fit in the drop box I was on hold late at night in a not so great neighborhood trying to complete the return.

Évaluation :

5

Fast and easy!

Évaluation :

2

Fix the breaks . trailer breaks stayed on. The milage price at 1,19 a mile is way out of line. By the ti.e we were done just to dump trash it cost us around $500.00. No it isnt worth it to rent from you guys again For any reason.

Évaluation :

3

I scheduled to pick up the truck at Happy Car Wash in El Cajon. When I got there, the truck had been "missing" for over 3 days and a missing vehicle report filed. I was able to pick up a truck 2 miles down the road. I would have been nice to know this information before hand however I received another truck within 5 minutes. Very easy pick up and drop off.

Évaluation :

1

The truck obviously hadn't been cleaned in months. The "only" pickup location was 15 miles away from my home, so I paid for almost 40 miles when I was moving less than 5 miles away from my old place. Wtf is a safemove that costs an additional $14? There was never any mention of this until I returned the truck. I filled the truck with gas to where it was when I picked it up and still got charged more money for gas. Moving is a stressful situation under normal circumstances and this time was made worse by this BS from UHaul.