Customer Reviews for Kingston Car Wash
(U-Haul Neighborhood Dealer)

422 évaluations

2 Spring St   Kingston, MA 02364
(Right of route 3 exit 9, We are located on 3A. Behind the gas station.)

(781) 336-4289

Heures d’ouverture

  • Mon: 9 am–1 pm
  • Tue: 9 am–4:30 pm
  • Wed: 9 am–1 pm
  • Thur: 9 am–4:30 pm
  • Vendredi : de 9 h a.m. à 1 h p.m.
  • Sat: 8:30 am–3 pm
  • Dimanche : de 9 h a.m. 1 h p.m.

Services dans cet établissement :

Pour nous contacter

(781) 336-4289

2 Spring St
Kingston, MA 02364
(Right of route 3 exit 9, We are located on 3A. Behind the gas station.)

Services dans cet établissement :

Heures d’ouverture

  • Mon: 9 am–1 pm
  • Tue: 9 am–4:30 pm
  • Wed: 9 am–1 pm
  • Thur: 9 am–4:30 pm
  • Vendredi : de 9 h a.m. à 1 h p.m.
  • Sat: 8:30 am–3 pm
  • Dimanche : de 9 h a.m. 1 h p.m.
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

A very knowledgeable young man named Chase assisted me with a trailer rental, and it was very clear that he was well acquainted with the process. The whole task went off without a “hitch.”

john K. 
Évaluation :
3

This whole place was sketchy. The guy was rude and gave me a trailer with bald tires on one side that we had to change out mid trip.

Jordan K. 
Évaluation :
1

The process of picking up the truck was a nightmare. In spite of thinking everything was set and we had to go through a simple task of picking up the truck, we experienced quite the opposite. The pickup was disorganized with little information to go by, and it seemed all of our efforts to ensure a smooth pickup were pointless. I would not rent from U-Haul again based on this experience.

Craig H. 
Évaluation :
3

Set up order online. When I arrived and went to link in email stated no order found. Attendant said he would take of it. All I checked was gas and mileage. Found outnext day i was charged for dolly and insurance which i didn't ask for,

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
2

Location closed early on Monday, when I dropped off the trailer. There were no instructions posted so I called customer service and they advised me to just leave the trailer. Tuesday morning I phoned and was told that they were checking in equipment and I would receive an email. Nothing came. Wednesday I called and found that the location was closed. I called customer service and learned that they had no record of my trailer being returned. Thursday I did receive an email that the trailer was in. The location is convenient if you can work around their strange schedule.

Richard H. 
Évaluation :
5

No fault of the UHaul dealer but make sure the UHaul mobile app works. I had perfect cell service at this location and the UHaul mobile app would not operate correctly...LUCKILY the employees at this dealer were EXCELLENT and well trained as they were able to help me complete the p/u & d/o of the rental unit without missing a step

JEFFREY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY F. 
Évaluation :
5

I wish I got the representatives name because he couldn't haven't been any more helpful and accommodating. This is my second time renting here and they are the best

Bruce G. 
Évaluation :
2

Customer service would be nice. They guy didn't explain to me anything to me and all he did was drove the van to me. Plus I don't believe the rents price was correct anyways.

Cang D. 
Évaluation :
5

Good, convenient location for me.

Edward W. B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura I. 
Évaluation :
3

The mobile app pick was the worst most pain in the ass thing I have every had to do as a paying customer. Never again

Jared C. 
Évaluation :
1

Major hassle and inconvenience trying to drop truck off. Days and numerous phone calls trying to get it straight. People at this location don't ever answer their phone and then are of no help when they do. They expect you to use the uhaul app and do all the work while they collect whatever uhaul gives them. Then they tried to scam me with a $25 bogus cleaning charge. If they are a reflection of what uhaul is really like, Uhaul would go straight-out of business. I'm still waiting for a Uhaul rep to contact me about water damage to our mattress when the wheel well leaked water all over the place.

John D. 
Évaluation :
3

When you click on return vehicle you should let the customer know that they should Parkette where they can get pictures from all sides. I parked it, took odometer pictures, and then it wanted me to take the outside pictures.

Tom S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avery C. 
Évaluation :
5

Free car wash

Dallas F. 
Évaluation :
1

wait too much time for help to pick up the trailer and i went to deliver the trailer, also they nevar check out my trailer and i received a message from uhall saying my trailer was overdue time, i dropped the trailer on time

Erio P. 
Évaluation :
5

Best U-Haul rental outlet around ! Friendly helpful staff

Robert L. 
Évaluation :
3

I rented a 26 foot truck and an appliance dolly for the day.when I went to pick up them up the dolly was not there I spend hours trying to find one and had to buy one and only got half my stuff moved .

Robert S. 
Évaluation :
5

Truck was great but the self check in and out was NOT easy at all (second time it didn't work easily for me)

James M. 
Évaluation :
1

Drop-off is to an unmanned shed in the parking lot or a car wash attendant hidden inside an office in the car wash. There are no clear directions for where or how to drop off the rental. Handed the keys to the employee at the car wash and then spent the next three days on the phone with Uhaul to verify that the return of the unit was processed as I received daily overdue notifications.

Keith R. 
Évaluation :
5

Was charged for 10 blankets I never received.

Christopher A. 
Évaluation :
3

No personnel available to help and the app kept shutting down again so check out took 45 minutes

Nils C. 
Évaluation :
1

They switched pick up locations day before and switched the time to pick up... I was not told this would be a contactless pick up. The truck I had reserved was blocked in and I spent over 45 mins on the phone trying to get the situation fixed. I was charged for the furniture pads despite telling them and the check in and out process that they were not in the truck. I also didn't have a hand cart. I also had to pay more because the location was that much further away from my destination. I would be hard pressed to use UHaul again

LORRAINE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen V. 
Évaluation :
2

There was no staff. No response to the ring bell for service. The web site failed to allow me to self return. Just left the trailer at the site hoping it would be OK. Call in customer support was useless and couldn't be connected to proper individual. Very frustrating.

Paul R. 
Évaluation :
4

It was perfect, move took longer than anticipated.

Elizabeth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
2

The hostile sounding texts and emails because your employees couldn't find the time to properly check in the equipment was a bit much. The lack of adequate communication in a company of your size is stunning. Do better

Robert D. 
Évaluation :
3

The station was "un-manned" despite the website saying the hours of operation. That said, I was able to to the "after hours" checkout even though it was supposed to be manned. It was not a poor experience, but being a first time renter, I would recommend dropping off at a different location

Peter C. 
Évaluation :
3

There was no clear sign on where to go and no staff in sight. Had to wonder to find someone to help point us in the right directionb

Malcolm E. 
Évaluation :
3

Lock box was broken and had been for a bit.

Michael M. 
Évaluation :
5

Noting. It was flawless

Bruce C. 
Évaluation :
5

Decrease wait time if reservation was made, all in all everything was great!

Irene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

Drop off was very confusing. Signs said to press button for service on side of building but there was no button. Turns out the button was on the wall of the car wash 50 feet away. Eventually someone came out to help us. Was expecting a visual inspection and receipt but person said I was all set. I insisted and waited for paperwork indicating truck and trailer was dropped off in same condition.

Tony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Very friendly and helpful

johnathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Everything was perfect

james M. 
Évaluation :
1

It's just a parking lot with a key box next to a car wash. Not great!

Casey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
1

The trailer I rented was faulty, and the company did not stand by their product nor did they help when contacted!!!

Ferris B. 
Évaluation :
4

Prefer going to a U-Haul only location rather then a combined U-Haul/car wash business.

Edward W. B. 
Évaluation :
2

I did the pre-check the night before but there was no direction as to what to do when you got there either by email or at the location. There should be clear instructions. and no one would open the door even though I pressed the call button 3 times and the cash wash was operating. When I figured out how to login to get the truck, the system kept kicking me out and I had to start again like 6 times. When i finally got through the process, it told me I was about to get my access code and the system died again. When I got back in, it told me the truck had been dispatched and it did not list the code. When I finally found someone, it took him 30 seconds to open the lock. Why not just have them do that? In all it took me 30 minutes to pick up the truck. That is ridiculous. When i got the key, I drove it home and the furniture blankets we ordered were not in the truck. We had to drive back and get them. Then, when I returned the truck, it gave me my final invoice, which included a $7 charge for a dolly that we did not order, nor was it in the truck. I was so frustrated with the amount of time it took to pick up and drop off the truck, that I just paid it. Please refund that amount to my card. The truck worked perfectly fine. If the pick up experience had been quick and easy, this would have been a perfect review.

William G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Owen O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE I. 
Évaluation :
1

Get the locations hours of operation figured out. Car wash employee was pretty rude and refused to help.

nicolas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

Great service

Rhonda S. 
Évaluation :
5

Less reliance on web based process or be clear that pictures are required on your link. A pain to get part way through and find out more is needed but key already returned

David H. 
Évaluation :
5

Thank you for great service 👍

Rhonda S. 
Évaluation :
4

The blankets I ordered were not available at that location, and somebody added a dolly instead. This meant I had to bug the guy in the office to come out, confirm there were no blankets, and delete the dolly from my rez. That really was no problem for me but it meant the attendant had to spend some time on the transaction.

Roger L. 
Évaluation :
5

Uhaul is great for staying within 20 miles from the pickup location. Don't be stupid like me and drive over 500 miles. Ridiculously expensive. Stay local stay happy.

gabrielle V. 
Évaluation :
2

Employee hide inside, had to go into an employee only area to get someone, not helpful, had to park and unload trailer myself

Parker D. 
Évaluation :
4

The vehicle was very banged up with peeling paint, lots of large scratches and trim pulled from the side of the vehicle. The inside had a broken visor on the drivers side. Fortunately the vehicle ran fine which is the important part.

Anne Marie W. 
Évaluation :
1

It's a car wash not a UHaul store. Didn't want to help me get my car on the trailer. Didn't explain how the trailer worked, for example how to get out of the car once it's loaded.

Michael S. 
Évaluation :
5

Passenger window was left down and some water was in the cabin from the previous night

Peter R. 
Évaluation :
2

The truck was very high mileage, when I tried to fuel it, the pump kept stopping, so I could not get it above the less than 1/4 tank it started with. Also, I ordered furniture pads, but there were none in the van when I picked it up. Also, the "rapid" pickup process was anything but, totally messing up the alternate phone number every, an online agent had to manually get me pay that stage.

JAMES W. 
Évaluation :
1

I don't know how to rate this place when there is literally no way to book something online and then when you go to the location there is nobody there to accept your application or rental.

andrew B. 
Évaluation :
5

Great job

SHAWN K. 
Évaluation :
1

Had to seek out help, rushed me on my way and said they would send receipt, I swept truck before return and they charged me $50 cleaning fee, called uhaul, they referred complaint to car wash and they refunded $25. Don't go there, extra charge is probably common, need another truck soon, will get it from someone else

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
1

I returned the truck after 3,5 hours and put in fuel at the location. The return process was simply ringing the back door bell. A man came out and took the keys. Told me that was the process. No email to confirm the return. Called store and they only had a canned response. 6 days later I get billed for a 4 DAY rental.

JULIAN H. 
Évaluation :
3

Nobody there

joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua U. 
Évaluation :
3

To have a location in Marshfield Massachusetts

STEVEN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandi K. 
Évaluation :
4

Fast, and easy, good service !

Bryan P. 
Évaluation :
5

Using your cell phone and the Uhaul App for pickup and return can be confusing and difficult. I would much rather deal with an actual person

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian and H. 
Évaluation :
1

I did NOT drop my trailer off at Kingston Car Wash and have never been there. I dropped it off at the contract drop location at 985 Mass Ave in Boston. Very curiously Kingston recorded my trailer number at the exact same drop off time, charged me $293 (in addition to my rental contract) for “wrong drop off” location and sent me the receipt as if I had dropped it off there. I talked to Brittney at Uhaul customer service and got a promise this would be looked into and did not receive a call back at the promised time. Sounds like fraud to collect phony fees to me.

Mitchell J. 
Évaluation :
3

I reserved a van at a location close to me. The reservation was confirmed. Yet on the day of the move, I was notified that I had to go to another town and get a 15' truck. Overall, your on line system seems overly complicated ad totally unreliable.

William M. 
Évaluation :
5

I still have not received an email with my receipt.

Erik B. 
Évaluation :
3

It was kind of Unorganized. The Trailer did not have working tail lights ….only Brake and Directionals.

Phillip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
4

Just cost alot and gas was expensive. Otherwise pickup and dropoff was great.

Roxanne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kristen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
3

On-site help. Online support agent was excellent.

Ling W. 
Évaluation :
3

Pick up experience remains frustrating! It took 1 hour! Terrible

Danielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

The trailer had no running lights or taillights, therefore I could not use it for night driving. The person at the site said that the reflectors would be good enough. When I said it was not legal to use a vehicle at night in Massachusetts, his excuse was that it was registered in another state. That is no excuse. He did not have another 5' trailer and offered no substitute. I should be refunded all or part of the fee. I have used Uhall on other occasions with complete satisfaction...but not this time.

Brian E. 
Évaluation :
1

The guy didn't know anything about safety inspections, truck or trailer service history, there was no turn signals or brake lights on the trailer which was not told to me until I was packed up ready to leave the state.

TYLER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
3

Not manned - just a drop off location - no one to help

Thomas S. 
Non les évaluations ont été soumises pour cet établissement.

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