Customer Reviews for Kingston Car Wash
(U-Haul Neighborhood Dealer)

335 évaluations

2 Spring St   Kingston, MA 02364
(Right of route 3 exit 9)

(781) 336-4289

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h30 am à 3h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(781) 336-4289

2 Spring St
Kingston, MA 02364
(Right of route 3 exit 9)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h30 am à 3h pm
  • Dim : 9h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Just cost alot and gas was expensive. Otherwise pickup and dropoff was great.

Roxanne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kristen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
3

On-site help. Online support agent was excellent.

Ling W. 
Évaluation :
3

Pick up experience remains frustrating! It took 1 hour! Terrible

Danielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

The trailer had no running lights or taillights, therefore I could not use it for night driving. The person at the site said that the reflectors would be good enough. When I said it was not legal to use a vehicle at night in Massachusetts, his excuse was that it was registered in another state. That is no excuse. He did not have another 5' trailer and offered no substitute. I should be refunded all or part of the fee. I have used Uhall on other occasions with complete satisfaction...but not this time.

Brian E. 
Évaluation :
1

The guy didn't know anything about safety inspections, truck or trailer service history, there was no turn signals or brake lights on the trailer which was not told to me until I was packed up ready to leave the state.

TYLER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
3

Not manned - just a drop off location - no one to help

Thomas S. 
Évaluation :
3

Hard to find where you go to rent or return van. Very friendly workers.

Ronda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sachin B. 
Évaluation :
2

The entire rental system and pickup experience was horrible!! Nothing matched what I ordered: The pickup site was more than 30 miles away from the original order site (took over an hour to get there), the truck size got changed on me, the blankets and appliance dolly didn't exist at the pickup site and had to go to the original site but they didn't have a dolly available but tried to get me to buy one instead. Nothing about the ordering and pickup of the truck or the rental in general went well. Then they charged me for extra miles even though I had to go 30+ miles out of my way to get the truck. Really awful experience. The return of the truck was the only part that went well.

Brooks D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL E. 
Évaluation :
4

The back had to be swept before we could load it. Nails, screws, dirty Qtips. And it only had 1/4 tank of gas. For a one way truck I had to guess at what I needed to fill it for the trek and ended up leaving it 1/2 full. With the cost of gas that totally sucked!

HEATHER S. 
Évaluation :
5

Staff was helpful and kind!

Suzanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

The truck had issues starting when turned off for long periods of time. No lights were left on to cause this issue. Had to leave the truck running on my last day I was worried it would start for me to finish my move and get it to the Uhaul location on time.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
5

These guys at the car wash run an excellent unhaul operation Just completed my 3rd rental in a few weeks pick up and drop off. They are ready and very efficient Website and staff are on the ball the moving help that is listed are beyond expectations. I had a great experience Could not ask for more

deborah R. 
Évaluation :
3

no one present to assist me.

Ralph G. 
Évaluation :
1

Nothing . You do not care.

Karen O. 
Évaluation :
5

Couldn't have been easier.

Patrick M. 
Évaluation :
4

The only issue was the rate changed from online reservation at 65 dollars with 42 free miles to 90 dollars and 30 free miles

Jesse R. 
Évaluation :
5

Online pickup option didn't function as needed. Staff was helpful and got us going.

Bradley A. 
Évaluation :
3

I ordered a dolly and it was not in my rental truck. Who do I call about refund?

Sean R. 
Évaluation :
5

They made it easy

Paul S. 
Évaluation :
5

I was helped by Eddie. Great customer service super helpful and very polite and friendly. Thanks so much for answering all my questions.

Ivett P. 
Évaluation :
2

I rented a van for 1 day, they wrote it up for 2 and said it would be adjusted if I only needed the one day. I brought it bCk the next morning, they said they would email the receipt. They charged me for 2 days. I called, they said your rite it will be adjusted. Today is Friday, not adjusted. Please fix this

MARK R. 
Évaluation :
5

Of all the Facilities I have rented trucks, this UHaul location, Kingston, MA is the absolute BEST & easiest. Thank you for your professionalism and ease of renting! FIVE STARS!!!

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renato W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett T. 
Évaluation :
3

I never got my pads . The vehicles still had snow they did clean them off when we asked . It was a mobile location

Marni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Easy to rent! Easy to return!

Barbara C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

The personal service and warm treatment we received made the day such a pleasure. Merci

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Very helpful and easy

Deborah R. 
Évaluation :
4

The air fresheners were overwhelming! Get them out of the truck.

DAVID R. 
Évaluation :
1

The lock wouldn't open took over 30 minutes to get the website to work and then the locks.

Jenny V. 
Évaluation :
5

Always a great experience at this location. I try to rent all my trucks from here.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE C. 
Évaluation :
3

I was never informed that there would be a fuel service charge. I ask the customer service rep and he told me that i would only be charged for the extra miles. I am disputing this charge with my credit card company.

Dan F. 
Évaluation :
5

Fantastic. Couldn't be easier.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne I. 
Évaluation :
1

No signage, confusing.....Bad location to understand

Steve G. 
Évaluation :
3

The blankets we reserved 2 weeks in advance were not there. We had to wait several minutes for a staff person to acknowledge our presence upon pick up.

Mark F. 
Évaluation :
3

The key was not in lockbox, I was not given a code so I spent 30 minutes on phone with rep trying to get one. Truck smelt like weed

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
2

pick up was very difficult. I was on hold with Uhaul for 20 minutes until I noticed another number on the order. Once I called that number I was helped.

Charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

The facility was closed on a Saturday which I would think would be the busiest day of the week for moving. This created problems as they forgot to include moving pads in the truck as ordered and no way to rectify . Then took two phone calls and two text messages to have the charges removed. Also they had plenty of trucks yet was told by uhaul I could only get a van. Could have used a larger truck but again no way to rectify the situation.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pieter V. 
Évaluation :
1

It took me an hour to get the truck. There was another customer who was frustrated too. Nobody was on site - and this was a busy Saturday! I had to call customer service twice and was put on a long hold both times. The first customer service person sent me a useless link and hung up. The furniture dolly was not in the truck and I got changed for it. UHaul has still not answered my request for a refund on the dolly. When I dropped off the truck, there was a customer there who said that wasn't the truck he ordered. what a mess! UHaul, you need to figure out a better way to rent these trucks. Why do I have to supply two people's contact info to vouch for me? I had to wait until you called them before I could rent the truck. You can do better!

Greg J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
2

I was given the wrong key and had to feign for myself in the pouring rain. I also was charged a 20 fee for not checking in when finished. I tried for 20 minutes but the program was glitching and would not advance.

MARJORIE T. 
Évaluation :
4

There were several issues - reservation was somehow canceled, nobody was onsite to help us. However, the phone number we called was extremely helpful and everything ended up ok! The truck was awesome!

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorian L. 
Évaluation :
4

I had ordered and paid for a moving dolly and it wasn't in the truck. We found one in another truck that we took, as there was no attendant available yet given the early morning pick up.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

When going through the steps your web site says it needs a secondary phone number. This is a sudden request that caused problems. This should be done much earlier in the process. Also no moving blankets as I ordered 6.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Location Operator was very helpful and accommodated my requests.

William W. 
Évaluation :
1

They added some safe move protection for $14 and they were supposed to give me a $50 credit. I spoke with Tom and Leon and they told me they would give me a $50 credit for the inconvenience. Please have a manager call me to resolve this…

Mian S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAQUELINE PATRIC G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate S. 
Évaluation :
5

Quick and easy pickup

Kristin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

The equipment is kind of old.

Wai L. 
Évaluation :
5

Drop off location was great. Pick up for the truck at uhaul was horrible!!

Justin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE D. 
Évaluation :
5

Nice guy, fast service. I showed up early and he was very accommodating. Would rent from here again.

Justin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline K. 
Évaluation :
2

After filling out the long and tedious online pickup form in advance, the mobile system did not work at pickup time.

Christopher R. 
Évaluation :
3

Van was dirty and smelly. When I returned it as I found it and mentioned that it needed cleaning before next client I was charged a $25 cleaning fee! Mobile app process is lengthily and redundant. I have rented these vans 5-6 times and still have to enter my photo, and license information, this should be stored. Kept me waiting upon arrival as my reservation was being “validated”. Frustrating process.

SARAH B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marquis S. 
Évaluation :
1

Check references the day or night before. Make sure the vehicle has all working outside lights/bulbs and no lights on the dashboard should be on. Tell people they'll get the keys when fully checked in that they're not in the truck. This was the worst experience with UHaul we've ever had! Took almost a whole hour to pick up the contactless keys. I had hired movers they left it took so long to pick up the truck.

Cheryl S. 
Évaluation :
3

Did not have equipment ordered available

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Again all good with this location

Vincent S. 
Non les évaluations ont été soumises pour cet établissement.

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