Le client n'a pas laissé de commentaire.Keith B.
Customer Reviews for Kinzers Collision
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mount Clemens, MI 48043
(Norhtbound Gratiot Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 10/27/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My rental experience at Kinzer collision shop was wonderful. That is not how my uhaul experience began that day though. I secured a rental truck through the Uhaul website for pick-up at 8am at iBuy in Harrison Twp, MI. The pick up was supposed to be through the mobile app because the iBuy store would not be open until 9. When I arrived that morning to pick up the truck, I clicked through the prompts for mobile pick up and I was directed to a page that told me to return to the store at 9am when they were open inside. I was not happy. The trick was there in the parking lot, but there was no way to get the keys. I returned at 9, thinking I could enter the store and complete the pick up process. Oh how I was wrong! The iBuy store was locked. No one answered the telephone number listed on the building. The store looked like it had not been open for some time. I waited for about 10 minutes more before calling Uhaul directly. Max was the customer service representative who took my call. He listened to me complain about my bad experience thus far. He promptly apologized, found an available truck a few miles away and even called the new location to make sure someone was actually there to complete my pick up. If not for Max and Mr. Kinzer, I would be writing a not so nice review for my troubles. Luckily these two saved the day and I was finally able to rent a truck (2 hours late). I do not think iBuy has any business being a rental facility for Uhaul since they can't deliver the service they are supposed to.Christina M.
Drop off instructions were easy to follow, but the process was made far more difficult as I couldn't get my phone's location services to allow U-haul to confirm we were at the correct location. Maybe the app could be improved to prompt a location services "allow/don't allow" notification.Aaron L.
Le client n'a pas laissé de commentaire.Bianca M.
Tell people to download the app!! Trying to do on a phone browser is horrible and cant locate the location until you download the app.Brent M.
Le client n'a pas laissé de commentaire.Dallin D.
Le client n'a pas laissé de commentaire.Robert M.
Great customer service fast and curtiousCharlena W.
Le client n'a pas laissé de commentaire.John G.
Your suer as you are. A great place and would recommend to friends and familyTARI LEIGH S.
Very friendly efficient serviceChristopher W.
Le client n'a pas laissé de commentaire.Robert L.
The owner is very niceUriel H.
Le client n'a pas laissé de commentaire.Uriel H.
Le client n'a pas laissé de commentaire.JOSEPH H.
Double charged my friends credit card. Not happy!!Crystal R.
Le client n'a pas laissé de commentaire.Kiana F.
Please replace/full windshield wash fluid. But overall great place, and I would use again.Christopher O.
Le client n'a pas laissé de commentaire.Nicole S.
Le client n'a pas laissé de commentaire.Marcy F.
Tell me up front of the rip off charge of 0,99 cents PER MILE. I'VE NEVER PAID THAT MUCH TO RENT A FLIPPIN TRUCK. VERY DISAPPOINTED. I GOT REANED BUT GOODCrystal G.
Customer service was amazing. I booked online an auto transport. When I called to the designed location, the available equipment was out of service. They connected me with customer service and in few seconds they found a second location with an available and good condition equipment.Jayson C.
Le client n'a pas laissé de commentaire.DOROTHY LYNN W.
Le client n'a pas laissé de commentaire.Donald Y.
Le client n'a pas laissé de commentaire.Colette B.
Le client n'a pas laissé de commentaire.Savanna D.
Repeat costumer at this location. Best service possible!Bruno Z.
Le client n'a pas laissé de commentaire.MICHELLE RENEE H.
Le client n'a pas laissé de commentaire.Dwayne L.
Nothing I can think of, everything was easily done with no problems.DENISE T.
Le client n'a pas laissé de commentaire.Jackie P.
Easy transaction. Steve from Kinzer's very pleasant, courteous and professional.Paultimothy B.
Le client n'a pas laissé de commentaire.Patrick A.
Le meilleurSTEVE K.
I ordered a appliance dollie and paid for it and did not review itSarah B.
Oh nothing. It's a little tricky to get to and find, but Google maps guided us. All went very well! Thank you.Stephen E.
Le client n'a pas laissé de commentaire.curtis S.
Le client n'a pas laissé de commentaire.SARA S.
Make sure to tell the truth to customers in the front and do not charge them by extra amount without telling them before to let them knowsalim E.
Le client n'a pas laissé de commentaire.Charita Y.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Desiree L.
Le client n'a pas laissé de commentaire.Maya B.
Le client n'a pas laissé de commentaire.DONNA H.
Le client n'a pas laissé de commentaire.Erica S.
Le client n'a pas laissé de commentaire.donald F.
Le client n'a pas laissé de commentaire.Raymond T.
Le client n'a pas laissé de commentaire.Christine B.
The check in process by phone took way longer than expected. Standing out in the sun in 90 degree weather with movers that were getting paid hourly was a bit of a problem. Maybe let people know it takes at least 20 minutes if not longer to do. Then customers can prepare better. Overall though it was very good using your services.Brenda S.
1,2,3 that was it! Kinzers is a great place to do business!Thomas R.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Bill G.
The experience I had renting from Kinzers Collision was excellent. The owner was very personable and very knowledgeable.CARL P.
Le client n'a pas laissé de commentaire.Dwaynna P.
Le client n'a pas laissé de commentaire.Stacey T.
Le client n'a pas laissé de commentaire.Joan D.
Le client n'a pas laissé de commentaire.Zetha H.
Le client n'a pas laissé de commentaire.Paul F.
Very friendly and helpful.Doris C.
Make the after hours return process easierrandy G.
Le client n'a pas laissé de commentaire.mathew J.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Jesus G.
We were originally scheduled to pick up our Uhaul trailor at 10 & Groesbeck at 9am, however the ccustomer who was supposed to drop off the trailor at 9am did not show up. (maybe the person at corporate who did my scheduling should have provided a bigger window to avoid this problem in the first place) David, the manager Saturday morning was more than helpful. He made multiple inquiries, found the trailor we needed at Kinzer's, printed me a map to the new location and I was on my way before 9:30am. I was very impressed by his professionalism and quick actioin to correct what could have been a significant problem. Mr. Kinzer was waiting for my arrival with all paperwork printed out. He was extremely polite and very helpful. We have been renting Uhauls to move our children back and forth to college for 6 years now and this was by far the most positive experience we've had, when it very well could have been the worst. I will personally request these two Uhaul companies for my future needs. These two men should be commended, their customer service was outstandingCheryl C.
Le client n'a pas laissé de commentaire.Rita C.
Nothing everything was perfect. The only thing was the car i went to get was not available and never used the trailer just sort of took it out the trailer for a walk sort of.Dean T.
Le client n'a pas laissé de commentaire.Katherine O.
Using the Self Check In there was a picture showing the keys on the inside the back of the truck, which was very misleading. I did not want to continue the check in since the keys were not where the picture showed them. I spent over an hour on hold only to find out the keys were not where the picture showed, but in a lock box.Brianna C.
Always helpful... Informative and above all courteous, and efficient! Very helpful with vehicle problems.Crystal G.
He's alway nice and treat you well when you come in For business.John H.
Le client n'a pas laissé de commentaire.Brenda S.
Le client n'a pas laissé de commentaire.John Z.
It was fast, Mr. Kinsler was amazing, the equipment was very good as well.Isaiah B.
Excellent customer service and easy pick up and delivery!allison C.
Le client n'a pas laissé de commentaire.shonte D.
Le client n'a pas laissé de commentaire.william S.
Thanks for your serviceKen A.
Le client n'a pas laissé de commentaire.Sam G.
Steve was very courteous and friendly. I asked if I could have the truck earlier than I had signed up for and he was able to do that for me. I would highly recommended this U-Haul location to family and friends!Anthony S.
Le client n'a pas laissé de commentaire.Steven G.
Le client n'a pas laissé de commentaire.don F.
He was very informative and friendly to deal With. The shop office was one of The cleanest I've seen. I will only use him from now on!Jennifer H.
Le client n'a pas laissé de commentaire.Gregory S.
Mr Kinzer was very helpful in my rental,,, Thank YouTOM U.
Le client n'a pas laissé de commentaire.Darlene D.
Mr Kinzer was helpful in my rental processGARY C.
Excellent service à la clientèlenattile M.
Mr Kinzer was very helpful in my rentalMARCUS H.
This Uhaul Dealer is very helpful I would highly recommendkevin D.
Excellent service. Everything was perfect at this location.Marcel W.
Kinzer's U haul was very helpful in my move Thank Youkenneth M.
Steve very helpfulKEVIN A.
Very friendly and quick service represents Uhaul wellRANDAL W.
Le client n'a pas laissé de commentaire.Joseph U.
Great Customer ServiceKEVIN M.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.CHRISTINE V.
Great Customer servicedan C.
Steve was very helpfulAlayna J.
Excellent service à la clientèleCHADSEY N.