Very friendly and professional with helpful suggestions making it a good experience with no misunderstandings of what to expect !
RONALD C
Customer Reviews for Kips Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The secretary, Tammy did an excellent job very professional. I would recommend kip storage and U-Haul to anyone. Very nice and helpful and knowledgeable. Tammy did an excellent job. Merci
David WGreat Customer Service and Clean, Dependable Vehicle! ⭐️⭐️⭐️⭐️⭐️
Richard CThe Hyannis store put the wrong drop off location. I told them Chiefland and they entered Fanning Springs. The agent in Chiefland took care of me anyway in a timely manner.
PATRICIA MIt was very confusing as to where to leave the truck and keys since the facility was closed. It closed at 1 (per a phone call from manager) and we were told they closed at 4. We were there to return the truck way before 4. I tried to call a number for the facility but did not get a return call until after 6:30 that night. I had to call U-Haul's toll free number for directions on what to do with the keys. They told me to return the keys Monday morning when the facility opened at 9:00 am. I returned the keys Monday when they opened and the manager tried to return the truck in the system, however the system was charging me too much money so she called U-Haul to help her to charge the correct amount. But when the representative checked in the truck, I was still overcharged. I purchased the plus insurance and my paperwork said additional days would be charged $28 per day but was charged $40 per day and days should have been 2 not 3. I called U-Haul and was told something in the system was listed incorrectly and I would hear back within 3 days. Very upset that it could not be credited back to my credit card immediately.
RONALD PThe truck and the location were great, but this was the worst rental truck experience in all my life!! The UHAUL app is absolutely terrible and made me never want to rent from UHAUL again if I have to use it to do so. Nightmare.
Michelle NThey were very friendly. Even added a day to my return and extra miles just in case since we had to change pickup spot due to not having the inventory needed at original location
Frank MThe rental agent was very helpful. She answered all my questions and she was very efficient.
Robert CFast and easy
Marvin wSend me a text regarding the turnpike toll and I will gladly pay…. DO NOT SEND ME ON A WILD GOOSE CHASE OF INFORMATION… I DO NOT HAVE ACCESS TO THE INTERNET!
Marjorie CNext time you decide to change someone's pick up location make sure to call and tell them… I was severely inconvenienced by UHAUL changing my pick up location and claimed they called me and never did. In the middle of nowhere
Chelsea MEasy pick up and drop off. Excellent customer service.
Anthony BThe people in the office were excellent. The vehicle was clean and up-to-date. I would highly recommend him to friends and family
David Ws/o
JOHN PA pair of good back up lights on rear of trailers that would give sufficient light for backing up in low density areas.
Alberto GDropped off the trailer on Sunday when they were closed, they open Monday check my trailer in, since on there end is a different day they now changedme $29 for a extra day when it was sitting on their lot.
Donna rAbsolutely fantastic. The employees were very friendly and very helpful.
Pam HNeeds a place to put GPS to make it more visible while driving, a good experience all around, very happy
Albert MThe 26 foot box truck I rented had 71k miles and had rattles a exhaust leak bad brakes the transmission wouldn't shift correctly
Kevin RAs owner of my statewide moving company since 1986 I have switched renting trucks from Penski to U-Haul. Keep Up the Good Work. 727-584-2302 Largo, Florida
Peter PExcellent service
JESSE RNo staff to unhook trailer I had to do it my self
Willard Rthey weren't open have a better way to leave truck not leave out in the edge of a road
lyman gI had a light problem in route. The person at Chiefland was very helpful & pointed out some things to check in the future
Harley TFirst off the lady told me that I would get 30 miles for free from whatever miles I drove, then they charged me an extra day for the rental charge of $40 and an extra $14 for the safe move when I dropped the U-Haul off before I was supposed to
Brandie EVery grateful for Kips, made the transportation part of the move very easy. Thanks
Robert MGreat Service
DENNIS DI had to put down a $100 cash deposit and when I returned the vehicle in another County they would not give me my $100 cash back instead they are mailing me a check my thought was if I gave them $100 cash back I should receive cash back the same day
Scott BThe unit I got was an older truck the ABS light and the check oil light was on which was a bit concerning but everything went fine.
SUE SI have had the best experience with this location when having to use U-Haul at last resort. They are friendly, clean, an ready to help.
April HRien
sherri pAmazing customer service and help. I'm telling everyone to go to Kips!
Gregory Hhelpful and professional
Thomas WPrior damage to roof was leaking still
Cynthia HVery kind service
Howard MBen was outstanding helping to hook=up and unhook the trailer. Great experience. Very professional.
Millard SThe other issue I had was with "Wendy in Traffic" completely unprofessional, on the phone with someone else (personal call with family or friend) while she was on the phone with me. Didn't resolve my issue at all, said she couldn't find my reservation or help me. It was very very strange and unprofessional.
Chris AJust keep doing what you have done. Excellence.
WAYNE HTammie was great!
Ignacio PI had given up on uhaul altogether after the horrible customer service received in IL and over the phone. The rep in Chiefland was awesome and had everything taken care if before I finished unhooking
Scott Mna
Robert RTrailer rental was the easiest part of the whole trip.
Robert B