Customer Reviews for Kirk Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

Worst location/experience EVER. Do not give this location your time or business the guy running this place is a total ignorant jerk! Had a trailer to return, was given the ok from the folks at the main scheduling line and after dropping it off and doing the proper check in procedure the crazies began. This guy from the location began calling me blowing my phone up to tell me that we did not have permission to drop the trailer there, he was calling the police on us for trespassing and reporting the trailer as abandoned if we did not return immediately to pick it up. I'll keep my comments PG here but he was one hell of a turd to say the least. Yelling at me, not letting me talk to the point I had to hang up on this guy. I phoned the main number for Uhaul and explained the situation which they acted on quickly. I appreciate Uhauls response and am usually 100 % satisfied with all their neighborhood locations but I warn you to avoid this location at all costs.

Évaluation :

2

The location was a lil uninviting and the communication was horrible

Évaluation :

1

The loaders you recommended dad about 7 000 in damages while loading my furniture.

Évaluation :

1

Ensure that the vehicles have been properly serviced. I had an vehicle with the engine light on.

Évaluation :

2

Having issues with and shipping order refund. I did not order any equipment. I pushed no thank you for all question and it still billed me for some other equipment. I paid the amount thinking it to be a deposite. I'm in Florida and rented the truck in Florida. I gave my Ohio address only because they asked and I thought so that payment matched with my payment information. There is Noone at my address to receive this order that I did not make. Would to get my funds returned and cancel that order it's not mine.

Évaluation :

4

The company was fine, nothing to say.

Évaluation :

3

I was not impressed with this site at all it was in a mud pit no in door in check are check out it was a wood yard. It had rained and it was a mud pit like I said. I did not get a receipt with the total on it how can I get a receipt for the total rental.

Évaluation :

3

We were broke down in Mississippi on the way to Florida had no other options to get family and vehicle back. U-haul helped when we were in need but the price was way out of line but I had no choice.

Évaluation :

5

Very good service

Évaluation :

3

Expeditious and courteous service, location is on an unimproved lot, but appropriate space for this type of business, thanks

Évaluation :

5

The operator at the drop off location was very welcoming and helpful. Even though I used the self pick up, customer helped when I dropped off the truck. Very good customer service!! Thank you!!

Évaluation :

1

They didn't check in my equipment for 5 days meanwhile charging my credit card full cost and then sent an email saying i had to wait a week for a refund just unacceptable

Évaluation :

5

This was my second time renting from this location. Everyone here is very nice and helpful. My experience both times was excellent.

Évaluation :

5

Very friendly and quick.

Évaluation :

4

There were roaches in the truck!

Évaluation :

1

My reservation was at 3pm for a truck and appliance dolly. I called and said I was running a little behind I got there by 330. When I arrived the manager of the office wasn't there. I had to wait for him to return(3:50pm) before I could get the truck only to be told he didn't have an appliance dolly. When we received the truck I wasn't instructed to check the truck for damage or anything. I've rented from other U-haul locations so I knew to do that. My fiance checked the tires to make sure they were good but one of the rear tires only had 40psi in it when it should've had 80psi. The manager said the tire was okay but we insisted that it wasn't. He tried to air it up but his air hose had 2 holes in it. We had to drive the U-haul off the lot with low air in the tire. Overall this was the WORST experience I've ever had with any U-haul rental. I definitely will not ever return to this location. The only reason I went to this location was because the size truck I needed wasn't available at the location I normally rent from.

Évaluation :

3

I rented the truck for 2 weeks and spent $970 just to find out at the unloading that the truck leaks and it ruined our living room furniture, beds, and TVs that we stowed between the mattresses to keep them safe, also soaked several boxes of clothing and personal items. Judging from past experiences with insurance companies I'm sure I'll most likely get stuck with the bill too. Hopefully they'll do the right thing and take care of this problem and do it quickly.

Évaluation :

1

Close that dealership.Gives U Haul a bad imagine.No trailer hitches for sale.The appearance was very poor. Computer didn't work, It appears he was more interested in selling wood and storage than in your business.

Évaluation :

1

Clean up the office area

Évaluation :

2

Rear light was not working better maintaining. Équipement

Évaluation :

3

I was very displeased about the situation entirely. Arrived at initial location and the truck wasn't there. That took an hour. Then had to drive to 2nd location more than another hour wasted. This was a day trip from Columbia sc to Jacksonville to get last of furniture. That's 8 hours of driving. Then when I took the truck back I got charged for a few extra miles. This was the last time I pick uhaul exclusively.

Évaluation :

2

You have the worst computer system ever and waste people time when you have them check in online to make a reservation and then have to do it all over again at the pick up location

Évaluation :

1

I feel bad giving this review but since you asked, I was aware of this location because of its proximity to my home but chose a different location that was clean, modern and inviting. I was re-directed back to thIs location because of the availability of the 26 foot truck I had reserved. A client needed an extension on his truck which bumped me out of my time frame for pick up and location. The truck was located in some sort of woodsy lot that also sold fire wood. The truck had pine needles ill over it and in the wiper blades. It was also missing a panel for the gas saving aerodynamic faring. The gentleman that assisted me was very nice but the office was very unkept and wold probably cause female clients to be concerned if alone purchasing boxes or other items. The truck was awesome though. Good job U-Haul.

Évaluation :

2

Was the third location had to go to pick up equipment. Plus the equipment was not in working order had to wait an hour to get it fixed.

Évaluation :

4

Everything was good for the most part. Truck had a pretty major steering wheel/tire vibration at 50-60mph and pulled to the right. Other than needing a wheel balance and an alignment it was an overall good experience.

Évaluation :

2

terrible experience total trap

Évaluation :

4

Everything was fine

Évaluation :

5

None, very friendly and got me in and out on the rental and return.

Évaluation :

1

I had a rate of 99$ locked in picked it up and he charged me 138$ thought maybe fees after talking to corporate that was not true he plain and simple over charged me unsat. The contractors establishment was absolutely disgusting unorganized and not a pleasurable experience. Random people who lived on property walking around shirtless junk vehicles scattered around. I can ensure you i will be asking for a full refund. On top of that the drop off location was closed called a local store and was redirected to a uhaul call center the woman i talked to was extremely rude and borderline disrespectful she had an attitude when i explained the situation and told me they have after hours drop off so when i got there not one place to park the car trailer called back explained to the next service rep and he didn't listen to a word i said and said he was going to get his manager and just transferred me to a Jacksonville Florida hub after i explained i needed to drop off in Pensacola luckily the man i spoke with in Jacksonville was very nice apologized for the troubles and transferred me to the Mobile Alabama hub the woman i talked to there was very nice and a great help. But this experience has me wanting to use another company from now on and when i move to Jacksonville in July overall terrible experience.

Évaluation :

5

Make Google understand it's outdoor storage only

Évaluation :

5

Second time using this place. No problems at all.

Évaluation :

5

Very nice and fast service

Évaluation :

1

The reservation I made a week prior wasn't honored. I had to go to three different uhaul locations to get the service I was promised at the first location. The associate refused to hook my car to the tow (although that's promised by uhaul), I had a blow out during my travels and had to wait an hour and a half while someone came to service me.

Évaluation :

2

The truck made loud sounds when the engine was on when pressed breaks and smelled like something was burning.

Évaluation :

5

Idk, everything was ?? great !

Évaluation :

3

How about getting your mapping system on the website right. it sent me in the opposite direction. totally unacceptable!!!!

Évaluation :

1

Very upset over the fact that our drop off spot located in MacClenny FL off US Highway 90 was not open at 10 am on the morning we were scheduled to drop the truck. We ended up having to pay 30 more for miles that should not have been racked up due to location being closed.

Évaluation :

3

Advertise the actual door size so customer will know in advance what size trailer to get.

Évaluation :

3

I made reservations and when I went to pick up the truck at the initial location they didn't have the truck, stating they overbooked. I went to 2 other locations looking for a truck that I had already reserved, then finally another reservation was made by Uhaul for me to go to a third location, which delayed my loading of the truck. After getting on the road to my destination, the truck broke down and was immobile for over 2 hours which caused me to get off schedule again. Because of the delay, the scheduled unloaders could not assist me and I had to pay more money for additional assistance to unload the truck. This has been the worse experience ever with Uhaul and I would never rent with Uhaul again.

Évaluation :

2

It looked like someone's front yard with a shack/shed for an office. The location was convenient to my location. The guy was nice but I had to park the truck and trailer when I thought he should have done that. Otherwise he was nice.