Customer Reviews for Kirkhams Hardware
(U-Haul Neighborhood Dealer)

329 évaluations

4613 Lake Isabella Bl   Lake Isabella, CA 93240

(760) 379-6258

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(760) 379-6258

4613 Lake Isabella Bl
Lake Isabella, CA 93240

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–3:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great Customer Service. Had just the eright equipment.

kevin G 
Évaluation :
3

I made a reservation for this trailer about 4 weeks ago, but at a different location. Your policy to move equipment around regardless of an existing reservation is causing inconvenience to customers, and is driven not by customer service but by your profit motive. Rest assured that I will not recommend UHaul to anybody, and that I will not use your company again. In addition, the relentless emails, texts and phone calls I received are annoying to say the least.

MICHAEL G 
Évaluation :
1

They rented us a vehicle that was poorly maintained which caused us to break down in the desert and in turn our possessions were stolen . If it was in proper maintained order, none of this would have happened. Be aware that UHaul only cares about the trucks and not about the customers nor do they care about what you have. Never going to use UHaul again.

JEFF M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA F 
Évaluation :
4

Nothing,,, Chuck was knowledgeable and professional,,, Service with integrity,,,

Charles S 
Évaluation :
5

Nothing they were very helpful and great to work with same for the u-haul drop off in Santa Maria

Duane R 
Évaluation :
4

The truck we rented was clean. And ran well. But? The steering was atrocious. I was all over the road on the I-5. I drove this truck 611 miles in this unpredictable state. I was on a tight schedule. The steering wheel turned more than an eighth rotation before making contact. One more thing? When I went to pick up the truck where I had reservations? U-Haul had changed location and the representative. This put me behind schedule. And ruined my loading time at the other end. It robbed the original location of the fees they had already calculated with me. This is VERY unprofessional. The U-Haul rep on the phone kept trying to sell me on a 24 foot instead of the reserved 15 foot truck. I took it as a bait and switch.

Alaire H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anatoly p 
Évaluation :
4

a little bit of sand and dirt inside on right and left side of floor

Steve V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R 
Évaluation :
5

Great, fast, curious service

Bill L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIONG L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N 
Évaluation :
5

Great service. Highly recommend

Carla W 
Évaluation :
5

i am 74 yrs old and the gentleman was so very helpful when I had to get the truck longer than expected as I did not know how this system worked and I started getting very stressed out and he calmed me right down he also showed me around the truck told me about tow switch on gearshift etc. will def recommend that store for sure!

Donna R 
Évaluation :
4

Staff was very helpful and fast. I couldn't be happier.

Claudio R 
Évaluation :
5

Joe did a great job of closing the process. Very thankful for his help & attention!

RONALD B 
Évaluation :
5

Joe was a God Send! He cleared everything up with scheduling for me and I wasn't charged for an incorrect drop off location. The 4am text message that morning from the U-Haul bots was NOT appreciated at all!

karen R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilton R 
Évaluation :
5

Top notch outfit. Thanks!

John R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke K 
Évaluation :
5

Friendly, helpful and fast service.

Jessecca W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen W 
Évaluation :
5

Charles, the best U-Haul representative I ever met, very delightful. He deserve the year award. Thank you, Charles.

WAEL H 
Évaluation :
5

Staff member went well out of his way to get us the vehicle despite a power outage, excellent customer service. Definitely recommend this place.

Alexander R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curt l 
Évaluation :
5

Excellent customer service picking up and returning rental.

Richard m 
Évaluation :
5

I rent from you all the time (you can bring up my past records) you have this rental sight Kirklands Hardware on a due not return!!!!it needs stuff to rents there's nothing in there yard they said they have contacted you but it still hasn't been lifted for a no return!!!I did the same survey last time and it obviously fell on deaf ears please take them off a due not drop list they need things to rent !!!!!!! Thankyou

charles t 
Évaluation :
5

N,/a

Ralph E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN F 
Évaluation :
5

No improvements needed, maybe a little price reduction, but the truck was great. Ran great and had no problems at all. Very friendly service also!

JOAN C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akcel R 
Évaluation :
1

The store guy picked how many miles we would be using then charged us for going 230 miles we got ripped off

damemeian l 
Évaluation :
5

This place in Lake Isabella was so wonderful. The employee was incredibly friendly and helpful.

frank F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul H 
Évaluation :
2

The unit was dirty it has a couple of empty bottles and was not in good condition to drive even though I was told that I was. I noticed that the check engine light was on and a message on the computer saying that the fuel cup was loose. And I pointed out to the person in charge and he still said it was ok that it wasn't anything major next thing you know the gas liquid was spilling while driving putting my life in risk. But it was too late for me to ask for another truck I already had paid the movers to load it up and I was in the middle of my way to Utah. I have videos and pictures to prove that. I expect a call from someone with an explanation and a big discount to compensate your failure and provide a safe and reliable equipment.

Carlos U 
Évaluation :
5

Service at this location is excellent. We have rented from here before. Truck was clean and ready to go. Quick paperwork. Easy drop off. I highly recommend this location. It is truly convenient for those of us living up in the mountains. So happy it is available to our community.

Angela M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S 
Évaluation :
5

Nice clean location and Charles was the best...explained everything and how everything works. Thank again Terry Farmer

Terry F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim N 
Évaluation :
5

This is the only location I would recommend

Steve B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S 
Évaluation :
5

The air conditioner did not work in the truck I rented he got it working by playing with the switches and when I was about 7 miles from the u haul dealership it quit working I couldn’t return it I had people waiting for me to load that I had to pay them and it’s only 97 degrees in lake Isabella ca so when I return it he went out there to see if he could get it going he couldn’t he said he was going to take it out of service!!!very nice place I rented from but it was a hot drive!!!!!

charles t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B 
Évaluation :
3

Overall U haul sucked. They call me after I picked up truck and tried to have me drop it off at another place over an hour away on Memorial Day. They were suppose to call me, instead charged me for 2 extra days. I thought U Haul was a good company. NOT SO MUCH.

Joseph P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H 
Évaluation :
5

Charles is extremely helpful and polite.

wendy s 
Évaluation :
1

We had transmission problems with the uhaul, to the point where we lost overdrive, we stopped spent money on a hotel to let it cool down and then next day we have no overdrive and the passenger side wheel is screeching, got to the point we were doing 25 to 30 on a 80mph freeway, spent over 900 for uhaul rental and another 400 plus in gas to find out when we finally made it to destination that the truck we were in was sent out to be retired and wasnt suppose to be rented again because of all the mechanical issues it has, so i would like to know how exactly its ok to expect someone to pay 1500 or more in rental, gas and motel rental to be rented a vehicle of such poor mechanical standards, to gave the person tell me at the counter when i dropped off that it was suppose to be retired because of those issues and then to have issues when dropping off with storage at a uhaul facility then to charge me additional fees when i leave beyond upset, worst experience and to be honest not safe for anyone to be driving, my family and I are amazed that something more serious didnt go wrong, uhaul is lucky something more serious didnt go wrong, poor customer service all around, you dont rent out a vehicle that has known mechanical issues and is supposed to be retired!!

Nicole L 
Évaluation :
2

Not charge another day rental if you are 10 minutes late returning truck.

Philip R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A 
Évaluation :
5

Very good service

Teri F 
Évaluation :
4

No comment

Gary W 
Évaluation :
1

They overcharged me by $54 when I returned the rental

Arthur R 
Évaluation :
3

I returned the truck with the exact same level of gas, but was charged a fee for not returning at the proper level. If there had actually been someone available at the return location, I might've been able to communicate this to them. Very disappointed.

Michael B 
Évaluation :
5

Stop being crooked

daniel c 
Évaluation :
5

Excellent customer service great experience and the staff is amazing and very friendly.

Alex B 
Évaluation :
5

Very professional...courteous and efficient...

Michael D 
Évaluation :
4

The only issue was I’m use to getting rentals with a full tank of gas the vehicle was marked as 1/4 tank and actually had an 1/8 of a tank.

RAUL R 
Évaluation :
5

I have rented these beautiful, well maintained trucks from this source many times and Charles Starkey and Joe ( at this U-Haul facility ) are kind, helpful, and professional each time we have needed them to rely on.Terrific service! THANK YOU.

Coral K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUDYARD M 
Évaluation :
5

Improve electronic system for faster service. Took a long time to check out not because of personnel but because of system. Everyone was very nice and helpful. Good customer service.

Tom Y 
Évaluation :
5

You gave me and helped me with everything I needed. I was very happy with your service.

Bonnie P 
Évaluation :
5

all good

TIMOTHY G 
Évaluation :
5

Super nice , drop off was a pleasant experience

JEREMIAH H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward B 
Évaluation :
5

Everyone was very friendly and helpful.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene c 
Évaluation :
1

Don't Chace the price after you agreed a price

David S 
Évaluation :
3

Make sure equipment, in my case a trailer, had good tires. Had to stop in Redding,California and wait for service to arrive to get new tires put on..this could have been very dangerous if someone had not pointed it out to us.

Ronda L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcello B 
Évaluation :
5

Management is lovely

Scarlette M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNE B 
Évaluation :
5

S.O.

JAMES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN C 
Non les évaluations ont été soumises pour cet établissement.

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