Customer Reviews for Kirkland Way Storage
(Concessionnaire U-Haul dans le voisinage)

514 évaluations

11200 Kirkland Way   Kirkland, WA 98033

(425) 636-0842

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(425) 636-0842

11200 Kirkland Way
Kirkland, WA 98033

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I rented a truck from Bellevue Medina (Chevron gas station) and the owner, Eric, was so rude, that I left & went to Kirkland location. A world of difference! I am glad I found Kirkland Uhaul for my future needs, as I would never step inside the Uhual at Chevron Medina. I will, however, contact your corporate office to file a formal complaint regarding Eric first thing in the morning. After being exceedingly racist and rude, he had the audacity of lying that I was a no-show and charging 50 $fee!!! What a cheap lowlife miserable person. I had to be on hold for 20 minutes as it is UHaul busy season and got a refund, but my issue is not the 50 $charge. 50 $more won't make me rich and 50 $less won't break me! My issue is with the entire experience I had with Eric; an issue of the type that makes you sick to your stomach learning that there are still such rude, bigoted people who would lie to fuck someone over (Pardon my English!). If that day, I could not find a truck (I visited3 locations that day) I had no way proving that I did show up, and left only because if the racist hateful comments if Eric! Thanks to Kirkland location for being so helpful, accommodating and wonderful. Without them, my entire move would have been ruined due to the cruel intentions of some crazy person like Eric!!! Arash Taheri Lotfi Cell: 323.456.3234 Email: brian.lotfi@gmail.com

Arash T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rong Y. 
Évaluation :
5

Fantastic people behind the desk made this easy, affordable, and stress-free.

Alan H. 
Évaluation :
5

Excellent Service, could not have been happier.

JASON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

The truck smelled like vomit inside. The staff said they had sprayed Lysol and an air freshener, but it was so bad, my wife couldn't even sit in the car without it triggering her gag reflex.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

The truck needs to be replaced. It smells horrendous inside. That's not acceptable.

Connie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael S. 
Évaluation :
5

I have used another location in Kirkland previously but ended up booking from this location by mistake this last weekend, I am so glad I did! The location is great to get to and park, the assistant (Dillon I think) was so helpful and professional he made the whole process quick and easy. I have been kicking myself for not finding this location before! Merci.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pratyush S. 
Évaluation :
5

Jodi was the best customer service experience I have ever had.

Dylan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin J. 
Évaluation :
5

This location is great. The U-Haul app is terrible. I was not able to pick up or return completely with the app. The online site failed twice and the app 3 times. The local employees saved the day and the corporate U-Haul was horrible.

AMANDA B. 
Évaluation :
4

THE ONLINE SELF RESERVE FUNCTION IS HORRIBLE, GLITCHES NEED TO BE FIXED, CAUSED MY RENTAL PICK UP TO BE AN HOUR DELAYED

DANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pragya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

Excellent experience from beginning to end.

Anna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
2

This is the second time in a row that I have rented a Uhaul Truck or Van from this location and have not received any receipt. This is a business purchase for me and I need a receipt. I SHOULD NOT HAVE TO ASK FOR ONE.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humayun R. 
Évaluation :
5

Very easy, very pleasant employee.

THOMAS D. 
Évaluation :
5

The experience was perfect and pleasant. Shout out to the friendly staff as well.

Gireesh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris L. 
Évaluation :
5

Great location and friendly service

Brent D. 
Évaluation :
5

Upon returning the vehicle the app wasn't sending the walkaround / inspection pix, which prevented me from fully completing the check-in process that night. I was concerned that come the next morning there would be a charge for a possible late return or whatnot, so that was a bit of a hassle. But the location and the gentleman assisting me with the rental at pickup were accommodating, professional and courteous.

Aaron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haitham K. 
Évaluation :
5

Easy transaction and helpful staff

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C. 
Évaluation :
2

the entire uhaul experience is horrible. you tell me that i can go pick it up without coming into contact with a person. just scan and go, well that is not the case. i have to redo the paperwork once i get there. and then to top it off, the rate changes on me. this is a complete farce, and i am very disappointed.

Rahul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA O. 
Évaluation :
5

simple pickup, easy to drive van

Deniz E. 
Évaluation :
5

The person on duty was friendly and professional. The truck, however, wreaked of cigarette smoke and the back tires slipped a lot on the wet streets.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arsen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikhail B. 
Évaluation :
5

The person was helpful and I really liked the location because it was clean and not crowded.

carrie V. 
Évaluation :
1

I got charged 50 $for cleaning, however, the van was returned in clean condition.

Tsai C. 
Évaluation :
5

The front desk lady is duper kind, friendly, and nice. She deserve a good raise!!

ENOCK HEEWON Y. 
Évaluation :
5

The service at this location is fantastic and I would highly recommend it to anyone I know who is moving.

CODY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Very clean, friendly staff. Thank you

Terrence P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

The best experience... online reservations was easy, clear and gave me confidence I'd get the product I was expecting. Contactless pick up was amazing and fast. Drop equally simple. The only reco is a heads up that the trucks might be hiding around the corner. Thx

Sharon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL P. 
Évaluation :
5

Great people

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin J. 
Évaluation :
4

A great location away from the overly busy other Kirkland Uhaul location. Fast, easy, efficient, on site storage, and the vehicle was in good condition.

RAYMOND B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JI M. 
Évaluation :
5

Kirkland Storage is an excellent location for UHAUL rentals - easy in/easy out. Staff was great!

LINA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farhan A. 
Évaluation :
5

The only mishap was that the truck wasn't ready at 8:30a. Even though I was able to schedule for an 8:30a pick up online, somehow, it was scheduled as an in person hand off so I had to wait for an employee to get there. Then of course that put me behind schedule so I got the truck back 30 min late, but the employees here were so gracious and helpful. I felt bad about bothering them right when they got to work and felt sorry for getting the truck back late, but they were just so kind. Jody and Zack I believe are their names. Please give them a raise!!

JULIANNE THANH-T T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

The employee at this location was excellent, and made the rental experience painless. Kudos.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tanica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN H. 
Évaluation :
5

The main lady is fabulous!! (Forgot her name). Thank you!!

TEGAN F. 
Évaluation :
5

Everything was quick, safe, and easy. Thank you

Jeff B. 
Évaluation :
4

The regular lady wasn't there and they had someone from a different location filing in. We only went there bx the other lady was professional, nice and knew what she was doing bx another location was closer. We will be back if the same “sub” worker Is there. Disrespectful and rude aren't qualities a worker should have representing any company.

TEGAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MICHAEL S. 
Évaluation :
5

It was so easy to rent. I booked online. It was affordable and seem less. The lady in the office was friendly and helpful. I will use them again.

Joanie L. 
Évaluation :
5

Thank you for being so kind this morning! Was a great rental experience.

COLTON THOMAS C. 
Évaluation :
4

Get rid of the smell of weed in the truck

Alexei E. 
Évaluation :
3

Key drop off instructions were unclear. Update instructions.

Chris R. 
Évaluation :
5

I found the service fast and satisfactory. The vehicle I took is kind of dirty. But that was no problem for me. I just wanted to transport things and it was very useful. I loved the ease.

Rodrigo P. 
Évaluation :
5

The mobile web experience checkout was very effective. I've worked on projects like that and appreciated how well it takes advantage of the mobile browser. It was just... a lot. Anything you can do to trim it down or a least give a "step 11 of 22" type progress would be appreciated by all customers I'm sure.

Jordan A. 
Évaluation :
5

So easy to reserve online and then pick up in a convenient easy access place!

Chester N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath W. 
Évaluation :
5

Jodi was very helpful and friendly.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
3

I had a pretty good experience until I realized that I was charged an extra 22 $for no reason. I called and was told it would be taken off. But the fact that I had to call was annoying.

Ramji D. 
Évaluation :
5

The guy at the front desk was very helpful and very exact in his instructions. Good person to keep.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAVIS R. 
Évaluation :
5

Jodi and staff were excellent

Valerie B. 
Évaluation :
1

U haul website and customer service serve as NO help when trying to find a uhaul. Every place recommended by the site and CS agent didn't actually have availability. I had to call over 10 places to find a location that actually had a truck available. What is the point of a website and customer service if it isn't accurate?

Alpna D. 
Évaluation :
2

The vehicle was completely out of fuel and the lock in the back was broken. I was told to fill the truck up but was not completely reimbursed for that expense. Cost me an extra 50 $that they have not covered. Currently disputing the charges.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hirohisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bangchun Z. 
Évaluation :
1

Your team was setting up a new POS. The guy supporting was rude. You are now asking for people to photo copy and share their drivers license, when I asked about this and concern for privacy, he responded with "I don't have to rent to you if you don't want. In short, the guy was a jerk. This is the second time I've had issue with this location - first time was when you didn't have the van I booked. You need to work on your customer service approach. Also, returning the vehicle was a problem. Too much time involved.

Kareen V. 
Évaluation :
5

Excellent customer service!

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest R. 
Évaluation :
5

It was so so amazing service. Above and beyond. Can not ask for more. Really thank you so much.

Ahmed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

This. Staff is great

K J M. 
Non reviews have been submitted for this location.

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