Easy and quickChristy M.
Customer Reviews for KK Auto Sales
(U-Haul Neighborhood Dealer)
Pour nous contacter
Frostburg, MD 21532
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- Sat–SunDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing really. We got there and Kenny was warming up the truck. It was cold and rainy that morning. He was very kind and made the process so easy!JIM D.
Limited parking was available at drop offPatrick S.
Make it easier to rent and return using mobile phone.Michele R.
Le client n'a pas laissé de commentaire.Christy M.
Both members in office was polite and very helpful. Service was fast and made the experience of moving a pleasure.michael A.
As far as the place I picked up the Uhaul Kenny Kerr I have no complaints whatsoever. No shower ew e saw 3Amanda G.
Le client n'a pas laissé de commentaire.ANTHONY A.
Le client n'a pas laissé de commentaire.Roslyn S.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.jim W.
Le client n'a pas laissé de commentaire.Janice W.
Le client n'a pas laissé de commentaire.Joshua P.
Le client n'a pas laissé de commentaire.Beverly S.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.RONDA A.
Le client n'a pas laissé de commentaire.Jennifer R. | Expérience générale
Absolutely nothing at that location very nice 👍🏾william H.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Matthew G.
Was unable to do the self drop off through the U-Haul website. Called U-Haul twice to get help and was disconnected on transfer both times. Called KK Autos and the owner was very helpful and understanding.Robert C.
Easy to find and drop off. Lots of space to pull a big truck into.KRISTOFER F.
Le client n'a pas laissé de commentaire.TIMOTHY M.
It was smooth. Easy drop offRobert F.
Le client n'a pas laissé de commentaire.FRANCIS M.
The people were very nice and we got the cleanest truck my husband has ever seen.CINDY K.
I've known the owner of this place for many years. He made things easy for me, which was appreciated after a long distance move.Jennifer R.
No recommendations. Efficient.William D.
Le client n'a pas laissé de commentaire.william C.
There's nothing I noticed to improve upon, excellent service.Marcus B.
I have nothing to suggest, because the experience was perfect. Using the check-in and out tools made for a quick, seamless process. Your apps provide a user-friendly experience. And KK Auto Sales staff are great to work with. I may even start bringing my car there for service!Heather R.
Le client n'a pas laissé de commentaire.ATREYU A.
There actual gasoline in the truck was about 8-10 gallons less than the owner/agent listed on the contract. Obviously I ended up footing the bill when I filled the truck up. I'll pay double to use Penske for all future needs.JUSTIN E.
Business was closed when truck was returned. Key drop box was easy to locate and plenty of room to park the truck.Bradley S.
Le client n'a pas laissé de commentaire.Adam R.
Le client n'a pas laissé de commentaire.Mirjhana B.
Le client n'a pas laissé de commentaire.ROBERT T.
Not open the hours posted on the internetBRET F.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.TINA N.
Le client n'a pas laissé de commentaire.Billy W.
Excellent service and so nice to have 24 hour service /drop offJudith S.
Sign in was timely, not a long wait, instructions easy, friendly.Martha M.
This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!Thomas S.
well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.Alan J.
Le client n'a pas laissé de commentaire.RALPH S.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Brittany P.
Le client n'a pas laissé de commentaire.Cristofer P.
Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.William M.
Le client n'a pas laissé de commentaire.Cheryl B.
Le client n'a pas laissé de commentaire.Denise S.
If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.Devon H.
Le client n'a pas laissé de commentaire.Barbara N.
Le client n'a pas laissé de commentaire.Andrea M.
Excellent serviceJon S.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.charles C.
Le client n'a pas laissé de commentaire.BOB T.
Le client n'a pas laissé de commentaire.Sandy S.
Le client n'a pas laissé de commentaire.Mardiko E.
Le client n'a pas laissé de commentaire.Belinda S.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Darrel Z.
I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!martin G.
Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.Wendy W.
My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.Bradley E.
Le client n'a pas laissé de commentaire.Enos T.
Very nice people also ??Tracey W.
Le client n'a pas laissé de commentaire.RONDA A.
The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.Wesley Pearce R.
I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.Benjamin N.
Le client n'a pas laissé de commentaire.carolee L.
Le client n'a pas laissé de commentaire.Lori S.
Le client n'a pas laissé de commentaire.scott william G.
great service and both were very personable and friendly..denise H.
Le client n'a pas laissé de commentaire.george D.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Linwood R.
Le client n'a pas laissé de commentaire.Damien W.
They're supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.Kenneth A.
They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.sean M.
Le client n'a pas laissé de commentaire.robert C.
Quick,easy and friendly experienceCHARLES L.
Used e-return app, went well with no problems, great option for returning truck when drop-off location was closedRob F.
Le client n'a pas laissé de commentaire.Tom W.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Alan H.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.WILLIAM C.
No one was there when I dropped off the equipment at 11am on July 25th, 2019, which is when my rental agreement told me to be back by. So I left the keys and contract at the store in the drop box, but it was not received until 4pm. I was then charged an extra $60 for the lack of communication from the store. I will be going to the store to try and get a refund. However, this place needs to be looked into.Matthan P.
This was just a drop off situation, so I didn't get to know Ken Kern, but the location suited my needs.JOHN P.
I reserved mine on line of you have the opportunity to do that it saves time. But if not do it in the store they are fabulous with you. Will recommend this place again.Virginia D.
AWFUL!!!!!!! Received email about a $3,46 charge, called 240-284-4014 to ask, the man said hello in a nasty voice ( no company name just hello ) and was extremely rude, when I questioned him about charging the 3,46 to another CC, he was rude and said he did not know how and paused, then a dial tone. SAD customer service for college kids and family. Did not feel comfortable in that parking lot either for DROP OFF.JENNIFER B.
Mr. Kerr was very friendly and informative. I would definitely rent from this location again.Linwood R.
When I called the rental office he stated that he had nothing available and he was extremely rude! I will NOT use this service again unless it is a Uhaul storage facility!Privacy R. | Premières impressions
I didn`t have a tape measure, but I`m pretty sure the room was not 6x8. Luckily we could stand our couches upPrivacy R. | Premières impressions
When I got to the storage facility, the owner was unaware that I had put in the reservation. The guy was very helpful with helping me look for another place to store my items.Privacy R. | Premières impressions
The owner was very helpful! The storage rooms are very simple, but it was all that we needed. Thanks again for your helpPrivacy R. | Premières impressions
I can`t move in some items bc I can`t use a handtruck on the icy path. I recommend to look at the unit FIRST, to make sure they can get their stuff moved in, bc the path is narrow on a grade.Privacy R. | Premières impressions
The process went smoothly, the owner very helpful. Not impressed with the facility itself. Concerned that I could see other peoples stored items and that there was snow on some of their items.LAURA H. | Premières impressions
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