Évaluations des clients Klassy Klean Services Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Klassy Klean Services Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kendra L. le

Évaluation :

Great Service

JAMES W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shelby A. le

Évaluation :

Absolutely satisfied with the equipment, pricing, minor issue resolved with billing, friendliness of staff. Possibility of needing to repeat service again next year with carrying equipment to family reunion. Thanks for a seamless experience with your company!

Trynita W. le

Évaluation :

The location was close on the schedule day for pick up

joyce D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juana R. le

Évaluation :

My overall experience was the worst. It started with customer service during scheduling (the rep was very short). Next the truck size 17ft that I requested wasn't available. I normally use UHAUL for my moving needs with no second thought but after this experience I wont. Location that I requested wasn't open so I decided to go with the alternate given but realized that I'd have to do self service which I thought was ok until I read the reviews. I decided against this and wanted a live person, as moving is stressful enough. I arrived at the location (no one in line) and took over an hour to get my UHAUL picked up as the rep on site had no experience or training. She had to call the store owner several times to use the system and figure out what was holding system up. She finally realized that she hadn't recvd the last rental in. I was asked to complete the process via text verifying and was unable to upload pics. I said forget it, as I had a moving crew waiting. Upon returning the store cleark was unable to process the return and said she had to wait for the owner again. I was skeptical to leave without my final billing amt but had to leave anyway. I received my bill later which was wrong. There was a $25 cleaning fee qhich was removed and an insurance fee. I called the store and spoke to the same rep who had to call her mgr as she didn't know what was going on. I explained that I denied ins so shouldn't have been charged. She said well you must have chosen during your approval process on your phone. I advised the issues I was having on my phone. She said nothing she could do. The owner was short over talking and just wouldn't listen.

Cathryn K. le

Évaluation :

The ladies working were friendly, quick and helpful.

Preston F. le

Évaluation :

The location is inside of a laundro-mat and looks a little sketchy, but the lady behind the counter was awesome. Parking is in front of a gas station so that's not optimal. I had no issues though.

Derrick D. le

Évaluation :

I paid for two dollies and received one. The truck was dirty when I got it and I was expected to return it clean. The woman at the facility was rude the man was laid back. However, they were not on the same page as it relates to customer service.

Charles D C. le

Évaluation :

I made reservations to pick up in Fayetteville GA and the trailer was several miles away in Riverdale -- How would you like that kind of situation. Not good.

ray R. le

Évaluation :

Le client n'a pas laissé de commentaire.

dewanda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bennett G. le

Évaluation :

The reps were very nice and courteous. One of the reps was being trained. He did a great job.

Nikki M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Myron W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joyce M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony H. le

Évaluation :

Better customer service

faith L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beverly F. le

Évaluation :

Everything was great

Nellie P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yvette C. le

Évaluation :

The truck we got was full of water and had only a 1/4 tank of gas. The woman gave me wrong information, she didn't give me the dolly I reserved. The trucks tires were in poor condition...overall the worse truck ive ever reserved and the worse location I've ever had to go to!!!

Kejuana L. le

Évaluation :

Le client n'a pas laissé de commentaire.

zandra L. le

Évaluation :

I feel that I was over charge for the amount that was originally told to me. I only went short distance in the same perimeter. I don't believe that I went over the permitted mileage. I had put more than enough gas that was not original in. I paid a total of $100.00 just going to Stockbridge, Riverdale Big lots. This was too much. Still don't know what the extra money compared to only rental of a $29.99.

Joyce M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOYCE M. le

Évaluation :

the customer service is beautiful, considering the way others handle a consumer these days. also the facility (laundry mat) was very clean and inviting with games and activities for the kids Kudos, keep up the great work

NIGEL W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ennis T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher Z. le

Évaluation :

Excellent customer service and extremely friendly personnel

JAMELL T. le

Évaluation :

I feel like i was over charged for unnecessary things and i always rent from you guys and get a certain percentage of my money back this time around i didn’t get nothing back and i feel some type of a way

Micheal A. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES H. le

Évaluation :

Nothing. My experience as excellent

Deborah S. le

Évaluation :

Everything went smoothly. An what I was quoted is what I paid. Will rent from here again Thank you for great service

Tyerrah F. le

Évaluation :

Keep up the great customer service?? Thank you..

WALTER B. le

Évaluation :

Keep up the great work, thanks WCB

robertha W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIELLE J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cleo J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pattisue E. le

Évaluation :

I originally requested pick up in Peachtree City GA. The agent with whom I spoke indicated that would be no problem. Then I got an email that the location and time would be arbitrarily changed to a location and time that was not convenient for me. The change process which I handled by phone was a total nightmare until I got to the agent named Carla.

CHANDRA T. le

Évaluation :

The Flint River and Kendrick location is horrible. You really need to get the whole staff replaced at this location. Customer Service is horrible. This location was ok.

DANIEL F. le

Évaluation :

I got charged for the gas and I put more than I received and still got charged for the gas.......

RASHAUNDA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JASON H. le

Évaluation :

Le client n'a pas laissé de commentaire.

TUNJA MCCLENDON S. le

Évaluation :

Excellent customer service. Smaller trucks are needed at this location or remove the sign for $19.99 truck rental.

Aalyih M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gaelle P. le

Évaluation :

There was no signage from the street to know this was a Uhaul drop off location. We drove up and down six times thinking we had the wrong address. Finally pulled in to ask someone in the parking lot that pointed us to the cleaners. Signage is a must...get it together.

John D. le

Évaluation :

Probably not their fault but this was a arduous experience. The frustrating experience for picking up a car dolly started with having to have information available that we were not prepared for in advance. We were there an hour and they showed no flexibility and were not helpful. We were not informed that we needed all of information for the relatives and all the different vehicle tag numbers. They didn't know the size ball needed to pull the dolly and then to top it off their printer didn't work. A lot of this could have been handled on the online reservation process.

RONALD S. le

Évaluation :

NOTHING

Michelle H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tena B. le

Évaluation :

You actually did quite well with me as a customer. No complaints. Thank you

Maddrika P. le

Évaluation :

Clean truck. Great service

Quontasha L. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard W. le

Évaluation :

The folks at Klassy Klean run a superb operation. The facility and it owners/management are to be commended. Top notch facility and even better service.

Lynette W. le

Évaluation :

First class customer service..I will only use this location for future rentals. Great job all round very satisfied...

LaTesha P. le

Évaluation :

I spent more on milage fees getting to and from this location, then I spent on the actual miles used to move my stuff. I feel that Uhaul need to have enough trucks available in every location so that the customers don't have to incur the extra fees with picking up and dropping off the truck.

Malachi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

flora B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark B. le

Évaluation :

Friendly staff

SHAKIRA B. le

Évaluation :

Somehow my reservation was cancelled. I needed the truck for the full day because I had two separate moves. Was only able to complete one move because of the mixup and I had to return the truck in one hour. Also, I had to wait an entire hour before the issue was somewhat resolved.

Gary J. le

Évaluation :

Eqipment broke and did not find out till 80 mi away. Mrs joyce was very polite and helpfull although no pre rental inspection was performed with me. When i returned the broke unit mrs joyces bos said i was responsible to make shure the unit was functional before leaving the property. Hopefully uhaul will make this right. I was refunded my deposit but tje 40 doller rental charge went un-refunded. To help the next customer maybe you should encourage all outside dealers ( as customer service put it) are trained in proper rental procedures.

MESA Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEFF W. le

Évaluation :

I found everything quite satisfactory. Would rent from there again

dwayne H. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRETT N. le

Évaluation :

Fast and friendly, made finishing our move so easy.

patricia M. le

Évaluation :

Not use fraudulent rates.

ANTHONY A. le

Évaluation :

Everything is good

Jonathan J. le

Évaluation :

Just keep up the good work

RON T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond W. le

Évaluation :

Get more trucks

JACK M. le

Évaluation :

Le client n'a pas laissé de commentaire.

LATIFA A. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY G. le

Évaluation :

Increased business in this location

charles G. le

Évaluation :

The woman accepting the vehicle was excellent she did a great job.

DONALD H. le

Évaluation :

The representatives were very friendly and helpful. My husband and I are well pleased. Thank you!

MARK M. le

Évaluation :

The trailer I rented did not have the necessary electric hook up, pig tail, needed. I had to go to the main store in Riverdale to get the harness. I would not use this location again.

LENONDES Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles A. le

Évaluation :

Clerk was very helpful and extremely polite. Very customer service oriented. Went above and beyond in providing good service.

ROBERT R. le

Évaluation :

Le client n'a pas laissé de commentaire.

enrique B. le

Évaluation :

Le client n'a pas laissé de commentaire.

EBONI H. le

Évaluation :

Le client n'a pas laissé de commentaire.

DALE A. le

Évaluation :

The Pit Stop and laundry also looks like it went through a war. I dropped it off in the rain late at night, so that didn't help initial impressions either. The doors were locked up with heavy chains. Not a place where I'd like to be stuck at late at night.

Catherine H. le

Évaluation :

Excellent staff, truck & appliance dolly. I especially liked the extended evening hours to return the truck!

jackie S. le

Évaluation :

The two lady's I talked to were great, very friendly and super nice..

Jill C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jolynn O. le

Évaluation :

Joyce and Sabrina were so very personable to us and they wanted to make sure every thing went off without a problem for us! Sabrina even bought us each a bottle of water! These women deserve to be recognized for their excellent service!!!! God bless them!

TERRISUITA S. le

Évaluation :

Truck had ants crawling all over the back of the truck, which delayed the moving because they had to be killed and removed from the truck

robert W. le

Évaluation :

Picked up a tow dolly from this location that was not in working order . Tryed to load the car and it would not work . So I didn't even get to tow the car . Spent 48.10 to pull dolly to atlanta for nothing . Staff at this location were great .

MARGARET G. le

Évaluation :

Nothing. The representative at the counter was very nice, courteous and pr.ofessional

james T. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL P. le

Évaluation :

When I arrived there was no one working at the laundry mat. I walked to the gas station next door and they told me they saw me in the camera and someone would be there in 30 min to help me. 45 minutes later they arrived. I was paying help this entire time and they were just sitting around. I promised someone I would be moved out by a certain time and missed the deadline. He was not pleased. I was offered $50 satisfaction guarantee by uhaul operator but declined. Not nearly enough to cover inconvenience and amount I paid help to do nothing. I also gave someone my word which I was unable to uphold.

LATERESA P. le

Évaluation :

Better training for people who represent uhaul rentals. The representative was unable to take multiple payment and we were delayed in getting our vehicle for over an hour, while out movers waited on us to arrive. Then we had to drive to another uhaul location to have the vehicle put on the tow dolly. Before we picked up the dolly we never even received a receipt upon picking it up and was called over the phone to be charged still not receiving a receipt and was overcharged because two orders were placed. I then had to go to another location to have it reimbursed. Overall bad experience and disappointed with uhaul service.

TENA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIMMIE N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie A. le

Évaluation :

The staff was very friendly and personable!

Jamie L. le

Évaluation :

I did an overnight drop, but all went well.

LATASHA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

VENITA G. le

Évaluation :

Very friendly and knowlegable staff! :)

CHAD M. le

Évaluation :

Le client n'a pas laissé de commentaire.