Customer Reviews for Klein Mini Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Darlene was absolutely professional and concise in explaining and giving instructions. . She was welcoming and caring and that's something you rarely find these days. I will recommend this exact location because of her. You have a wonderful employee in her.

Évaluation :

5

Very pleased with friendly service with complete instructions and with the vehicle.

Évaluation :

5

Very professional and helpful service . Outstanding experience. Thank you .

Évaluation :

5

The truck I rented could use some work on the front end steering.

Évaluation :

5

rental was quick and easy. Return - uhaul app did not work on my android phone.

Évaluation :

5

Manager was very nice. The van we rented was very new and clean. There was even Sanitizer available.

Évaluation :

5

The person I was in contact with was professional and knowledgeable and the vehicle was clean and reliable.

Évaluation :

4

Millage was off by a mile, not worth complaining about but was noticed. Also did not see the notification about checking the unit before driving off. Wish I was told about the step before leaving the office.

Évaluation :

5

Amazing

Évaluation :

5

The person that worked there was very nice, and everything went smooth. Merci.

Évaluation :

5

Merci

Évaluation :

5

Rental process was seamless. Our move was without issues.

Évaluation :

5

It was lit!! Best experience moving ever!!

Évaluation :

5

Darlee was amazing, the truck was cleaned and Disinfected, she also made sure that there was hand sanitizer in the truck. Best experience I have had with Uhaul.

Évaluation :

5

Great service. Everything was ready. In and out within 15 minutes. Truck. AC did cycle on and off during the entire trip. Informed the Norman, OK staff drop off.

Évaluation :

5

Used this facility once before and very happy with everything experienced both times. Was able to get what we needed very quickly and owner was very pleasant and helpful in every way.

Évaluation :

3

The trailer looked like it had been hauling charcoal or shingles. It was “sort of” sweep out. I sweep it be I used it.

Évaluation :

4

Not much really. The attendant was very attentive and sweet. She completed the process for me since the app was a learning process. Overall good value for the money and easy to get to location. I will definitely use this location again.

Évaluation :

3

I rented the van with a 6 hour window. Picked up at 10:30 am and returned it at 3:00 pm. I was charged an extra 20 $(after hours fee). No where on the initial reservation was that mentioned. I could understand if it was at night or overnight but 4,5 hours was the total use of the van.

Évaluation :

4

Darlene was very nice in working with me during my changing time frame. It was an easygoing experience. Merci.

Évaluation :

5

Darlene was very helpful during the entire rental period

Évaluation :

4

Darlene was quick and efficient. This was a last minute rental for me, and she was perfectly accommodating.

Évaluation :

5

Darlene the manager was awesome! She was help and very knowledgeable.

Évaluation :

5

Not a thing! This was the best experience that I have ever had renting a moving truck. Susan went above and beyond to help me. She was so polite and professional. Finding a moving truck can be a tedious task but Susan made it so much easier for me. She provided excellent service. The next time I need a moving truck I will be calling Susan again at The Storage Place.

Évaluation :

3

Assure that the trailers are well maintained and inspected before leaving the yard. I had to return the trailer for a maintenance issue after I started loading the trailer at home.

Évaluation :

5

We rent an open trailer from Klein Storage and Uhaul on a regular basis. Darlene is exceptionally helpful. She goes out of her way to make sure your rental experience is a good one.I highly recommend this location and Darlene..

Évaluation :

5

Great customer services

Évaluation :

3

I went over on miles but put extra gas in the truck. Asked if the extra gas would cover the extra miles but still got charged extra miles. I will never use U-Haul again, and yes, all over a 12 dollar charge.

Évaluation :

3

Rental process was very long and trublesome

Évaluation :

5

Great experience overall!

Évaluation :

5

The lady over there was one of the best I ever dealt with

Évaluation :

5

Shop manager exceptionally helpful and efficient.

Évaluation :

5

Keep up the good job

Évaluation :

5

it was a nice experience

Évaluation :

5

Everything went very smoothly. The staff helping were wonderful and the equipment was in great condition. Merci.

Évaluation :

5

Darlene was very customer oriented and professional. Will work with her anytime I need a U-Haul going forward.

Évaluation :

5

Service was great

Évaluation :

5

I love that it was all doable through the app/online so I didn't have to wait on anyone and go at my own pace with the pickup and drop off process.

Évaluation :

5

Britney was super helpful and awesome explain the cost and time frames. Super happy with my experience!!!

Évaluation :

5

I paid about 30 $more than I expected and I am a very disappointed customer.

Évaluation :

5

The manager was amazing, it was a very cold morning, she texted me 30 minutes before my arrival time and asked if I was running on time. I told her we where running a little late she asked if I would text her when we are on the way so she could bring the truck up front and let it warm up before we got there! Truck was very clean and customer service was outstanding. I tell anyone I hear that is moving or needs storage go see Darlene at Klein Mini Storage.

Évaluation :

1

Make sure the trailer is fully connected the tong was not locked in place

Évaluation :

4

Thanks to all that helped with this rental.

Évaluation :

5

Very friendly staff with great conversational skills. Merci.

Évaluation :

5

Great service by Klein Mini Storage Manager Darlene. She was super helpful in having the best trailer for my needs, showing me how to hook it up and to be super careful in driving with the trailer.. I highly recommend this location.

Évaluation :

5

Superb customer service.

Évaluation :

5

Keep up the good, friendly, efficient service!

Évaluation :

5

Just stay the same way you handled my rental!! The agent was so friendly and caring!!

Évaluation :

5

I will definitely will use this location again, They went above and beyond my expectations in finding the trailer I requested.

Évaluation :

5

Darlene at Klein was proactive in reaching out to me to make sure I understood the process for picking up the truck via the mobile app, and helped get my info setup ahead of time so I could get through the check-in process even faster. I was able to get my truck and go quickly!

Évaluation :

5

Truck was clean and ready for when I arrived, great customer service.

Évaluation :

5

Darlene was great to work with and helped ensure an easy rental process, very helpful.

Évaluation :

5

Very convenient!

Évaluation :

5

Great customer service, Manager was Darlene she is friendly and very helpful

Évaluation :

5

I was sent to this location because location at Rhodes and 2920 did not have my truck. This has happened multiple times from that location. I will not use them again. It always cost me more money

Évaluation :

4

I could not get the lock back onto the back of the truck. I tried for about 10 minutes

Évaluation :

5

It was a little after closing time when I got there with the trailer. The manager waited for me to get there and was very helpful. Can't say enough nice things about her!

Évaluation :

5

Excellent friendly customer service!

Évaluation :

5

Manager was very nice and helpful. I was able to pick up the trailer very quickly.