Customer Reviews for Knorrs Marathon
(Concessionnaire U-Haul dans le voisinage)

1 998 évaluations

208 Mansfield Blvd   Carnegie, PA 15106
(At intersection of Mansfield Blvd and Broadway at the Marathon Gas Station)

(412) 276-2689

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(412) 276-2689

208 Mansfield Blvd
Carnegie, PA 15106
(At intersection of Mansfield Blvd and Broadway at the Marathon Gas Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Windshield wipers fell apart on my passenger side of the window, check them before you take off on a long haul in the rain. Also the power-plug for 12v adapter wasn't functioning, due to it being corroded. Otherwise, that ride was a reliable old truck built to perform the functions of a moving vehicle.

Lake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

This was my first attempt and customer service was excellent. Overall it was nice experience

Ganesh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Everything was great for me… Got in, got a truck, got it done, and brought it back… Staff was knowledgeable about everything which made the process fast as well.

Liam M. 
Évaluation :
3

I rented a furniture dolly a week prior to pickup. When i showed up to pickup was told they didn't have any at this location and was offered to call other locations to go pick up myself. Additionally, this is the second time of picking a truck up at this location, which is a gas station, and there was minimal gas in the vehicle. When renting a vehicle I don't think the first thing you have to do is put gasoline in the vehicle.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassidy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
1

They did not have vehicle I ordered. They substituted the vehicle. Although the rate was the same, the insurance cost was higher. And, the air pressure in one of the tires was low and the warning message kept appearing.

Sundar V. 
Évaluation :
5

They were very professional and gave quick service. They explained everything and went over the vehicle's mileage and gas level, showed me how to operate the vehicle. They was great.

Marilyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO P. 
Évaluation :
5

Outstanding service and fees very fare!

Ken K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Friendly staff, great job, on time.

Mohammad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkateshwar K. 
Évaluation :
5

Everything was perfect. The staff was friendly, answered all of my questions, explained the fair pricing, and even gave me an extra hour of time with the vehicle

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vera S. 
Évaluation :
5

15 inch I was planning to rent but it was not available. May be able to have more 15 truck or provide ability arrange from other locations would be nice

Manikantan G. 
Évaluation :
2

In Attention Of The Directors, Managers & Owners Of U-RAUL Companies First, I tried on Tuesday March 1st, 2022 to rent a truck for Sunday March 6th, 2022 at 9am. I asked if I could pay for the truck and then set the mileage! The attendant tells me that I didn't need it, she would just get it right back in the truck! Thursday March 03, 2022 they called me changing the pickup location of the truck, but they would charge a lower mileage price. On Sunday at 8:30 am I went to pick up the truck, everything was closed I waited until 9:00 am when I called the toll-free number for the customer, where the attendant informed me that none of their stores opened before 9:30 am! At 9:40 am I went to the store where I had made the reservation; also closed, I went back to the point where they should deliver the truck to me at 10:00 am and still everything closed! So, I started a pilgrimage through all the stores in Pittsburgh, PA, always keeping in touch with the customer center, already desperate at 11:30 am after passing the fifth closed store, a customer service representative told me that my reservation had been cancelled, but she had no information on who canceled, why canceled and why no one communicated to me! I even tried to contact someone in person, I went to every store in Pittsburgh, and they were all closed. Even so, I had to pay the two guys I hired to make my move in USD$200! They emailed me later if they could cancel the truck they had booked for March 13, 2022. I did not respond to this email as I had never made this request, and I was never consulted about it. When I do any business, I always leave a day of the month, day of the week and specific hours! But on Monday I called the store requesting a truck in the same proportions, and to be sure I went to the store that was fronted on Tuesday, so I went to another one, where the very friendly attendant made the reservation, as it was a gas station, and it would logically be open Wednesday morning for when I ordered the truck. There again I asked if I could pay in advance or leave the number of my documents, and once again I was told that I didn't need to, that everything was arranged in the delivery of the truck! On Wednesday morning at 08:45 I was at the store to pick up the truck, when the kid who was serving me charged me all the documents and the credit card with at least one hundred Dollars, which messed up all my plans, because my money would go just like it fell into my account during the day on Wednesday, so I had to bother my old mother in Brazil, so she could lend me her credit card, I wasted almost two hours on that alone! card etc. As soon as I got the truck I felt that the streaming was bad, but as there was no other truck around, I went in that same one, removed my furniture and went to the warehouse, when I noticed that my phone that is my GPS was discharging, I bought a lighter adapter to USB and the cable, and nothing, the truck's cigarette lighter wasn't working, luckily one of the guys I hired had a charged phone and I managed to do what I needed, despite being risking myself in a truck that the streaming wasn't working properly! When I went to deliver the truck, I didn't have anyone to communicate with, I parked where I thought it was the best I could, but they charged me everything and a little more; even cleaning the truck, which I returned cleaner than I took it, they charged me, A subtotal that I have no idea how it was calculated, they didn't give me the promised discount, and a gold price diesel, when the guy who didn't answer me right; because he spoke two words and served a customer, plus two other customers, asked for a document and went to meet someone outside the establishment, taking 15 minutes to return and with that I had to pay overtime to my employees; but made it clear that if I returned the truck with a quarter of a tank that was much higher than a quarter, then I didn't even bother! In total my employees received an extra day and a half which is twice as much, two days off work, and I can't blame them! Sorry, gentlemen, managers and/or owners, I have always used H-URAUL's services and never had any problems, but this time I saw a company that I trusted that will go bankrupt quickly if they don't take the necessary measures urgently! I look forward to your reply as soon as possible, Richard Bran Nogueira Cardoso 460 Washington Road, Apt G6 Mount Lebanon, Pittsburgh, PA USA Zip - Code 15228 - 2804 richardbncardoso@hotmail.com Cellphone: +1 (412) 626 - 4120

Richard C. 
Évaluation :
5

S.O.

dom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

I was told 0,99$ / mile but ai was charged 1,29$/ mile which is not what I have told by the u haul representative

Saurabh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
4

Inside vehicle was dirty and had liquid spills, could have been cleaned better. Staff was excellent and very helpful.

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Staff was amazingly helpful and nice

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

The two employees who helped me were professional, friendly, and efficient. The rental experience was very straightforward and the location was convenient. I will go back there the next time I need to rent a van. A+++

John F. 
Évaluation :
5

Fast and easy to access

Anthony D. 
Évaluation :
5

Everything was great

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marte M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy K. 
Évaluation :
4

Very personal staff

MICHELE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

The employees there were very helpful. I would recommend this place to others.

KATHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandeep M. 
Évaluation :
5

My husband indicated that the surrounding area looked “rough” . He felt unsafe at the location.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

The staff members were excellent!! It was very easy to reserve the uhaul and to make changes. The location was ideal! Easy access.

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE P. 
Évaluation :
1

Charged me extra for a day. I have evidence in text from uhul.

Leela N. 
Évaluation :
4

When I returned the truck, I was told the rate per mile was increased because it was the weekend. I did not see that noted on the website.

Jennifer S. 
Évaluation :
5

Smooth process, in and out within 10 mins.

Kapil J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temur K. 
Évaluation :
5

Smooth and easy. The help was efficient and professional!

Susan M. 
Évaluation :
5

Very efficient operation at this location.

William S. 
Évaluation :
2

Before renting this vehicle, it was well marked with damages, that were never corrected, kind of worried like a new hail spot would say I damaged it, but beside that, beyond normal crumbs you would see inside of the cab, on returning the vehicle, I only drove it, and returned it with only 2,6 miles driven, and put about 10 dollars into the tank and got almost charged $20 dollars for fuel, because the line was down a 1/16 from what i was inputted into the system which I basically told the representative, I don't justify that charge for the mileage and I just put 3 gallons into it and they seen me pull up to the pump and fuel more gallons than what it would get for the mpg I drove

Mike P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
3

I requested moving blankets or padding with my rental but was told at pickup that they were not available. This was very disappointing since the truck was rented to move fragile pieces of furniture and it took us extra time to pick up blankets.

Natalie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

All food

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cierra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahipal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
4

The girl was very busy waiting on customers. She didn't point out which truck was ours so we had to try each one with the key she gave us. Besides that, it was a fine rental.

Dawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN C. 
Évaluation :
5

The staff is friendly and helpful. Thank you Seth & Jess for great service! Good location with plenty of trucks.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy L. 
Évaluation :
4

More parking but other than that it was great!

Tanya L. 
Évaluation :
5

The man that helped us was very knowledgeable and friendly.

Marsha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Metin O. 
Évaluation :
3

The roads in that area weren't great and pretty narrow, but the staff I talked to were very nice and helpful in getting me set up.

Timothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrance P. 
Évaluation :
5

Nothing! Staff were jewels. Polite, Humorous, neat and fast The Van was perfect. I am so pleased in this world of indifferent people, yours were not indifferent, and very helpful JL

John L. 
Évaluation :
3

Originally, they told us our truck was not at the location when it was and then sent us to other locations to try and find it. It made the process a very stressful as it was the day we needed the truck. The attendant working was kind, but trying to contact a u-haul customer service representative was nearly impossible.

Megan S. 
Évaluation :
5

Excellent worker helping me check in and out the van

Steve G. 
Évaluation :
5

Easy pick up and drop off

Kenneth H. 
Évaluation :
3

Person checking me back in was not customer friendly.

PAULA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Service was excellent!

Paula H. 
Évaluation :
5

Every one was very friendly and helpful wood use this place every time

Regis B. 
Évaluation :
5

Need to ask if there are any problems with the vehicle. My trucks needs new wipers. The cargo area leaked water and the engine has a metal to metal noise. Other wise a good little truck.

Cynthia O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather I. 
Évaluation :
5

Excellent employee. Knowledgeable and very efficient

Timothy V. 
Évaluation :
5

U-Haul has been a great service to me. The equipment today is so much better than those old trucks they used to have all those years ago. Also I think the mobile app and the website are great for making reservations

Daniel G. 
Non les évaluations ont été soumises pour cet établissement.

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