The guy checking in equipment was rude. No place to park so I pared the only place I could, in front gate that was closed not even opened yet. He came walking out with another customer as I was walking up to office and rudely said you are parked in front of gate. Absolutely no way to trat a customer. How about excuse me sir I'm going to open this gate will you please pull the trailer in back. I will never go back here again customer service is junk.Jeff P.
Customer Reviews for Kool Line Express
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bakersfield, CA 93308
(Cross street Buck Owens blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Took 45 minutes to get my trailer, trailer was sitting there next to my parking spot, but no clerk was available. talked to a mechanic, George, who was busy doing writing on a notepad, did not great me, & I had to inquire if I was at right location since there are no signs nor u-haul insignia at this place, he referred me to a remote person. no answer-phone voicemail was full. I called u-haul help desk, George yelled at me to call number and chastised me for calling help desk. I was not happy, he brought out wrong hand-truck & I had to correct him. He has no terminal present to check my rental. Dirty facility with heavy equipment spread around. Facility needs a clean up, George needs to calm down and get a local desk for rentals. If he wants a franchise, he needs a better attitude and a clerk who answers the phone...or better yet who sits on the site.george M.
Small location but efficient!!ðŸ‘ðŸ¼ADAM G.
Le client n'a pas laissé de commentaire.scott E.
Le client n'a pas laissé de commentaire.RACHEL H.
Le client n'a pas laissé de commentaire.Victoria G.
Everyone was nice and made the whole process seem easy and seamless. Thank you for the rental. I will be back soon.Mark A.
Everything went smoothly at this locationAlina T.
Le client n'a pas laissé de commentaire.Marilyn L.
Continue to provide a safe place.Bonita L.
The only issue was the location of the pick up changed which seemed weird as if I hadn't of asked I probably wouldn't have noticed the change.Richard B.
Le client n'a pas laissé de commentaire.Patrick W.
No personal interaction availableJamie F.
Le client n'a pas laissé de commentaire.William C.
The overall cleanliness of the truck is below average, please replace the cabin filter and wipe clean the cabin, very strong cigarette or cigar smell lingering, very unpleasant to other users, on the other hand, the staffs we're very nice.Dennis H.
Le client n'a pas laissé de commentaire.MARIO G.
Le client n'a pas laissé de commentaire.Scott A.
A gentleman opened gate so we could put the uhaul in ac safe location. He was VERY KIND & Helpful. Thank you!!!!Yvette B.
Make sure the locations told to costumers over the phone, is the same information given during puckup.TIMITHY C.
Le client n'a pas laissé de commentaire.Ed J.
Le client n'a pas laissé de commentaire.Daniel P.
24/7 pickup took two hours at the truck location. Also roadside assistance was very slow in responding or asking questions. More issues with the U-Haul dispatch system than with the Gilmore Bakersfield location. The truck transmission itself did not shift smoothly, would even vibrate heavily and then be fine.Daniel P.
Le client n'a pas laissé de commentaire.Clarence A.
My U-Haul was dirty and was not washed. The maintenance on it was well kept and The interior was clean overall.Martin J.
Le client n'a pas laissé de commentaire.Nick M.
Not sure who ran the place, could not get help checking out, rented a dolly and it was thrown in the front seat for no reason when cargo area was available. The check out process added additional 30 minutes to my time and delayed my scheduled move planDave M.
There are times when accessories are needed. It would be beneficial for this location to carry a small selection of hitches, wiring harnesses and tie downs.BRENT M.
Fast serviceMiguel N.
Fast assistanceMiguel N.
The reservation process was easy and excellent! The proprietor was very helpful in answering questions and made the process very easy. The pickup time was good and the truck was ready. The truck was new and clean and easily driveable! The drop-off was easy even though the shop was closed. A very good experience!don P.
Le client n'a pas laissé de commentaire.jesse W.
The people are friendly and very helpful. As soon as I parked the trailer he had it unhooked and moved out of the way. He went over everything and checked it off. I would highly recommend this placejohnny B.
Le client n'a pas laissé de commentaire.Karla C.
Le client n'a pas laissé de commentaire.Richard N.
Not give us a place where there is no one there and we had to do everything on the phone.Daniel L.
This location should be no more. Very poor maintained and dirty and the service was the worst. Truck was old.Carlos O.
Le client n'a pas laissé de commentaire.JENNIFER T.
Le client n'a pas laissé de commentaire.Ronald G.
Hole in the wall location, Front door not marked and barricaded by nails of hay. Employee could barely work computer Nice people great attitude.Todd L.
Le client n'a pas laissé de commentaire.susan K.
Le client n'a pas laissé de commentaire.Shida L.
Le client n'a pas laissé de commentaire.Maria P.
Le client n'a pas laissé de commentaire.Joe W.
Le client n'a pas laissé de commentaire.Randy D.
The lady who helped me is very nice and was very very helpful.SUSANNA B.
No body was there to help me when I drop off the rental vehicle I just park the car and drop off the key no body to check if the vehicle was in good shapeManuel R.
Le client n'a pas laissé de commentaire.Barry C.
Location was closed when drop off. And saying that I did not refill the truck to the level to original level which is incorrectAlfredo C.
Le client n'a pas laissé de commentaire.Clark C.
Great human beings, we had such a great experience in dropping off the trailer.Wesley C.
Le client n'a pas laissé de commentaire.Udell E.
Le client n'a pas laissé de commentaire.dustin P.
Le client n'a pas laissé de commentaire.Sean A.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Alex S.
Le client n'a pas laissé de commentaire.janae R.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Cheryl H.
I called at 3 pm on Tuesday 2/7 to ask what time they closed. They confirmed 7pm. I showed up to drop off the vehicle at 5:30 and they were closed!Mike M.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.WARREN B.
Very nice and helpful.brad M.
This site was very confusing to where it was at, other than the address I did find it but not easily....they helped me and the lady did take my trailer and let me check it in after the 4:30pm time by about 5 minutes there....STEVEN R.
The Husband/Wife team at this location was outstanding. It was immediately apparent that the two had a passion for their business and their customer service was warm, loving, friendly, caring, and professional. I will recommend this location when appropriate. They did a GREAT job for me and I am totally satisfied with my experience there. The only thing that I dare to address is the condition of the office. Juanita (I think that was her hame) worked very well and she was totally efficient in her space. However, she deserves a space that is conducive to her efficiency. If the "higher ups" are actually reading this, then I say that you all pay for an office make over for this lady. She deserves it ten fold.stephen B.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.Duke G.
I dropped off the uhaul when the store was closed, but I called the office and even though they were closed they answered and let me know what I needed to do. I did not go into the location.Sandra W.
Le client n'a pas laissé de commentaire.CARLOS N.
My reservation was at 8am and the office was closed and no one showed up until around 8:25am. They couldn't find the keys to the moving truck nor print me off a receipt. I didn't get the keys and leave the location until after closer to 9am and my reservation was for 5 hours. When I returned the uhaul the office at 1:30 it was closed again so I left the keys in the drop box. I received a email receipt charging me over 100 $for the uhaul when the original price was 52 $. I don't find it fair or correct to double the charge of the uhaul when the professionalism for this location was lacking.Maryah C.
Inept, inexperienced, and poorly trained staff! Woman put our info in wrong and UHaul is now trying to charge us another 100 $.Scott S.
Le client n'a pas laissé de commentaire.Kenneth M.
Area confusing with many poorly maintained warehouses with many all renting haul. I was charged an extra day because I was 22 mins late because there no one readily available there to surrender the truck. He came 10mins after I attempted calling the contact number and debating if I should use drop box. Very helpful and nice but his outfit; wearing a torn shirt I was unsure if he was a staff there.LENITO N.
Nothing. Contract writer was kind and efficient.William L.
Le client n'a pas laissé de commentaire.MELISSA S.
Kinda out there. Pretty much just dropped off and left. Employee was nice though.WAYNE L.
Need better customer service . Guys looked new but we're trying hard to help me out took 25-30 min to get out of there . When I got there no one to greet me. But everything was fine. Truck worked out great.alex M.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.HEATHER C.
Le client n'a pas laissé de commentaire.CAROLYN B.
Le client n'a pas laissé de commentaire.PERLA N.
Le client n'a pas laissé de commentaire.BRIAN D.
Place is very dirty, dusty and looks unorganized. Reservation took a long time to process and I was the only person there. Some information conveyed was inconsistent with what customer service provided. They admitted to not doing U-Haul reservations very often and that was pretty obvious. I would opt for another location if there is availability elsewhere.Aesha O.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.aaron S.
Gilmore Avenue was above average. Was sent to Union Avenue to get the size I needed and the service was very poor. Cut my leg when the employee insisted I climb a ladder to get to the top of the truck to show where it was damaged.PAT J.
Very quick drop offJORDAN G.
Le client n'a pas laissé de commentaire.MITCHELL B.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Jordan B.
Le client n'a pas laissé de commentaire.george W.
Very friendly, fast and easy pick up!Brittney B.
Le client n'a pas laissé de commentaire.LESTER H.
No lighting to ensure safety of dropping off a vehicle overnight.KENNY E.
Le client n'a pas laissé de commentaire.DAVID M.