Customer Reviews for Korner Supply
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

Ensure trucks are mechanically sound

Évaluation :

2

It takes me more than 40 minutes to pick up the truck using the customer services phone number.

Évaluation :

1

Trick was very hard to get out due to being blocked in by another truck. Very old with 179 000 miles, ride was bad and pulled to the left. Truck full of sand and dirt. Location had poor visibility, no lights, very bad cellular service to complete pick up. Unsafe felling location.

Évaluation :

2

The phone number for the location is disconnected??? Everything had to be done to get and check in the truck via the app, not told that up front. Cell service in this location is terrible, making using the app frustrating! I put $20 in the truck to make sure the level was the same and still got a gas surcharge?? Not impressed with this process, but needed the 26' truck and it was the only location for miles that had the vehicle.

Évaluation :

1

The location is in a rural part of the county surrounded by woods. It is a dirt lot with overgrown weeds, a huge pile of asphalt debris and lots of bugs. Bring insect repellent because you can't be out there for more than a minute before you get attacked by the mosquitos, gnats and other flying things. The mini-lockers to get the keys is attached to a pole that is lying on the ground. Because it's rural, there are no lights at the facility so if you go at night, it adds another level of difficulty in the rental process. A customer can only do on-line check in and check out but the cellular connection is spotty. That makes it hard to do the transaction. It is good that there is a gas station next door. That does help when returning the truck.

Évaluation :

1

The overall experience was a disaster. The location was a field. The location was remote and not clearly stated. The pick up instructions were not clear. Was not able to capture a pic of my license. The support line was useless and for me to have to have 2 people called and verify me was an insult. Never again will I use u-haul to move. I would rather pay movers to do it for me.

Évaluation :

3

Overall, it was ok. There are areas for improvement. The truck cab was dirty (had sand on both sides of the floorboard, trash on the seat) and the windshield had multiple bug hits. The bed of the truck had not been swept for a while so they are obviously not enforcing their "must sweep" policy. You can only rent from this location using the Uhaul app which when there was an issue, it took several minutes to reach a person by phone to resolve. I returned at night and there are no lights in the parking lot. So, the pictures required to turn in the vehicle didn't look right. If I were to give location a grade I'd give it a C+ or B-.

Évaluation :

1

Horrible experience. It took over an hour and half to get the truck released from a remote location I was charged for equipment that I didn't receive nor was it on the truck even if I wanted it Had to call the area manager and 1-800 number more than 5 times The first truck reservation was canceled because I was late for pickup so they canceled it and then called me. I was given the wrong address for the first truck so that made me later. I never want to do a remote pickup again

Évaluation :

1

I paid for guaranteed pick up at another location and account was not set up for Truck Share. Had to drive 20 miles out of the way and sit on hold for 40 mins waiting for the TruckShare support to provide the necessary info for the new location. U-haul's offer to make it right?? You offered to "waive" the $50 guarantee fee which you were unable to honor!! So in exchange for a terrible, experience, hours of wasted time and unnecessary miles, your "Customer Service" solution was to not charge me a fee for a service you did not provide. What a joke. You can Count on a BBB filing. BTW: I doubt I will hear from you, because if you cared enough to read this, you would have better Customer Service in the 1st place!!

Évaluation :

5

Fix your system so that it is possible to drop off the trailer at a different location. The lady that gave me the trailer couldn't set up a different location even though my reservation had a drop off zip code set. Every time I rent a trailer from U-Haul, there is always a glitch/problem with the system. Last time I used the app, it worked horribly. Same issues persist and the app itself was glitchy.

Évaluation :

3

U-Haul mobile check in was an incredibly frustrating experience. I waited for 15min to get a response from one of your representatives and a total of 45min for someone to "verify my rental eligibility" to rent the truck. Very frustrating when you have hourly movers waiting and picking up the truck takes an hour.

Évaluation :

1

No one at the drop off location. I went back two times to ensure that everything was taken care of properly. THERE IS NO ONE AT THE DROP OFF LOCATION ... JUST A DROP BOX FOR THE KEY. TERRIBLE CUSTOMER SERVICE.

Évaluation :

5

Some issue with app and my phone causes location to be off

Évaluation :

3

Your technology is well thought out but is not commercially functional. Too many screen freezes.

Évaluation :

5

Super easy to access our vehicle via the mobile app. Parked our vehicle in the lot area with no issue. We ended up seeing a worker who greeted us and wished us a good morning. Truck was clean and no issues with it. Returned the truck, very easy transaction! Would use this location again!

Évaluation :

4

Store was open but no one could be found. Had to call uhaul and do a mobile drop off. No big deal just weird that the store was open and no one on site.

Évaluation :

3

There was no attendant at the location. Also I was charged $900 for dropping off here verses dropping off at a location 35 miles away.

Évaluation :

1

I have used Uhaul services several times before but this last time it was a nightmare. First, they changed my pick up location to 30 minutes far from the place I made my reservation (Uhaul reimbursed me the extra miles, NOT the fuel, after expending 1 hour on the phone but still wasted 1 hour back and fourth of my time). Second, the location I had to pick up the truck did not have the dolly i had included on my reservation which made my move extremely harder. Third, after returned the truck they charged me almost 30 dollars more saying the truck had less fuel than when I picked up but I have pictures that shows the mileage and fuel qty. before and after using the truck (Uhaul refunded me this extra charge but again, after expending more than an hour on the phone trying to contact someone). Long story short, terrible truck, terrible service and terrible experience. Next time for sure I will look for different options. I'm not gonna say thank you because Im not.

Évaluation :

4

The personnel never came to the location. It should be noted on the reservation site that you have to use the keybox.

Évaluation :

1

Contract: 23308005 This is my 3rd email about my experience, and no one has bothered to call me. They charged me and I didn't give permission to do so. I was told someone would call me the day after I rented the UHAUL and they didn't. This is my 3rd email rating my terrible experience. Arriving at the Korner Supply, the grass is up to your knees and lots of hills of sand and dirt, and ants were biting my ankles and other critters running around. I had to leave my car in this area and it was very unsettling, as I wasn't sure it wouldn't sink or be safe. Upon returning the truck at 9:30 p.m. on same day, it was pitch black, not a light in sight for safety. No one is sight on arrival or the return. The truck was filthy, even the Movers mentioned how dirty it was. Didn't you charge the previous renter $25 for cleaning like you did me? It was so unsettling with the area, the lock was stuck and rusted out, I had to call a guy over to help me unlock it after 30 minutes which made me late for the Movers. I didn't get the dollies and blankets that I had on my order because I was so flustered with the area. I had to pay the Movers which I got through the UHAUL site for the dollies and blankets. I called the UHAUL Customer Service and she was quite rude but did ultimately sign me out for the truck while on site. I have moved 4 times in 2 years, and this was a terrible experience on so many levels. But I'm glad UHAUL got their money---no follow up phone call, just continuous emails asking to rate my experience and my responding with these same horrific details and yet, nothing from anyone. I would give a 0 on all counts for this rental experience.

Évaluation :

1

I did NOT like that my reservation was moved to the 24/7 online pick up. I had no cell service to access the online. I had to send the email to my sons email account to complete the process. We called Uhaul several times trying to speak to someone but the wait times were 30-45mins. What should've taken us 15 minutes had there been someone in person there to help pick up the truck took us 42 minutes. We had a move out time line and this set up back for the entire day. Unacceptable!

Évaluation :

3

I visited after hours so no one was there to help. The locks and dollies are not easy to find. Please consider including a photo of it on the location's page.

Évaluation :

2

I requested to pick up my rental over the counter, but my reservation was changed to 24/7 app service. Then the code I was given for the lockbox didn't work, so I was on hold with U-haul customer service for 30+ minutes trying several codes. The lock itself was somewhat rusted and had a rubber cover that made it hard to unlock. There were gnats everywhere while I was trying to access the key. U-haul customer service was helpful, but the on-site business was closed and not answering their phone to come help.

Évaluation :

5

The cab was full of sand so I blew it out before returning. Wasn't a big deal. This automated location is amazing. I did it all on line but had to call to get license to upload. Automation is great.

Évaluation :

5

Very nice man at rental location. Rental location a little out-of-the-way on a country road

Évaluation :

3

Better communication of online pick-up arrangements.

Évaluation :

3

Inform customers that A/C does not work before proceeding with rental agreement and open on time for business. Other than that, the truck worked like a charm.

Évaluation :

5

Great customer service - this is my go to location from now on!

Évaluation :

5

Tex is amazing at customer service and knowledge we will go there again

Évaluation :

5

the cabin of the truck was dirty and smelled like cigarette. I don't think it was cleaned before I picked up. I had to clean and spray it so it wouldn't smell so bad.

Évaluation :

5

This location saved the day. However UHaul did a terrible job by losing my reservation at a much closer location. The reservation was set at Compass self storage which is 5 minutes from my home & somehow the reservation was lost & they didn't have a truck for me. I had to drive 30 minutes to get a much larger truck than I needed. I'm done with Uhaul

Évaluation :

5

Very helpful. Awesome team

Évaluation :

5

Things went smoothly.

Évaluation :

5

Great service

Évaluation :

5

Tex and his team alsways treat me well each time I rent from their location!

Évaluation :

2

The U-Haul app was not working and I could not complete my return through the phone.

Évaluation :

5

The owner was fantastic. Down to earth and easy to talk to. We were in and out quickly. I would highly recommend this location!

Évaluation :

5

Very friendly service. The location wet above and beyond.

Évaluation :

5

Friendly, informative

Évaluation :

5

Very kind and friendly service.

Évaluation :

2

I was not asked about if I wanted the optional $8 insurance for a one day rental and was charged the $8 without my consent. The trailer I rented was not clean; it had some trash on the floor.

Évaluation :

5

Friendly knowledgeable staff.

Évaluation :

5

They made us feel right at home.

Évaluation :

5

Excellent service

Évaluation :

5

Great staff.

Évaluation :

4

The trailer tires we're not inflated properly. I had a tire failure on the interstate

Évaluation :

5

Tex is awesome with customer service!! All around great experience.

Évaluation :

5

The Korner Store had amazing service will absolutely use them again!

Évaluation :

5

Great Customer Service

Évaluation :

5

Korner Store is such a friendly and accommodating location. Family owned and operated, please support them in any way you can.

Évaluation :

4

At time of pick up (1/6/22), a drop off location near where I was going was not easily identified. Told clerk I would google it when I got there. As it turned out, the storage facility I delivered to was a uhaul location so I drop it there on 1/7/22. On 1/11/22 I was contacted by uhaul as I hadn't delivered trailer where they had scheduled which I was unaware of then proceeded to charge me an additional charge of $20 plus tax for an additional day. I called and explained the situation that I had dropped the trailer the following day from pick up and they were going to put the money back on my card.