Customer Reviews for Kvvik Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nothing to improve. Great customer service and clean and updated vehicle, couldn't ask for more!

Évaluation :

5

Everything was perfect and the check in and check out went smooth.

Évaluation :

3

Use correct mileage. I was charged $28 dollars for going over the mileage allotment and my destination was only 44 miles away so this was not possible. I didn't think to check the mileage because I falsely assumed that Uhual would have done that correctly. I also had to drive far to get the vehicle which cut into the mileage and my time. I find it very hard to believe there was no 10 foot trucks closer to 32825. I had to drive to Altamonte Springs from East Orlando.

Évaluation :

1

They Fraudulently charged me 60 dollars, I'm not for what, but I have a charge on my card from them, despite following all proper checkout procedures. Thieves, disputing with my bank.

Évaluation :

2

Truck was not swept. Did not receive the moving blankets that I paid for.

Évaluation :

3

Same, pricing for one hour overdue

Évaluation :

1

Uhaul need a better way to verify the mileage after the truck has been returned so the next customers won't be charged outrage charges because the last customer put in the wrong mileage

Évaluation :

1

I had a reservation for 6pm on 11/19. I called the day prior to ask if I could pick the truck up earlier on the 19th. The guy asked how early, I told him in the morning and he said yes fine the truck will be ready for you. I went to the gas station at 9am on the 19th and the lady said that my truck was not ready . She got mad and said that “they always do the same thing”. I wasted half of my morning because some idiots don't know what they are doing or just don't care.

Évaluation :

3

A check up on the truck would help. The wipers were bald and it was raining heavily most of the day.

Évaluation :

1

When we picked up the moving van there was wood and other trash in the back. The van only had 1/4 tank of gas and with the hurricane, we had to drive all over town to find a gas station open. The gentleman said he would credit us off the mileage, that did not happen. and we left it with 1/2 a tank of gas. Very disappointed with U-Haul now.

Évaluation :

3

Have your support team really should learn how to support the clerk at the location versus having her have to redo everything because they wouldn't do their job. The young woman that helped me was fantastic. Unfortunately I didn't get her name but she's from the UK. That may be why she was fantastic.

Évaluation :

1

The truck I rented and reserved was not available and I was sent to a different location to get a larger truck, which I did not need or want. Had no choice. Needed a truck. This location did not have the dolly and furniture pads that I had reserved. Zero materials.

Évaluation :

5

Make the drop off location more clear.

Évaluation :

5

Pick up was easy - did not have all the equipment I requested but I did not need it

Évaluation :

5

Using the online tools, this rental was so easy.

Évaluation :

5

Great service

Évaluation :

5

The problem is that this was not to be my pickup location . I called your Altamonte rental store location Saturday morning but was put through to corporate. The lady I spoke to wsd nice and helpful an rented me a truck from the Altamonte store; however, about 45 minutes before my scheduled pick up time, Angie called from my pickup location to advise me that they had no trucks available in the size I reserved. Also, she didn't have anything smaller than. 20' truck, which was way larger than what I needed. When I asked if she knew the phone numbers of any nearby rental locations she offered to check availability at some nearby locations and call me back. She called within five minutes to say she'd found one close by and that they were holding it for me. Angie, the employee at your Altamonte rental store, saved the day! Your reservation system leaned s lot to be desired though - just like the Seinfeld episode about Jerry's car reservation that ended up with no reserved car. I may hesitate to rent from U-Hsul again because of this reservation that wasn't.

Évaluation :

1

I was charged more than my rental. I said the woman at counter I don't need insurance I don't know where this coverage came from. I don't understand what is rental charge. And file was filled up to gallo a I still was charged 9$. Over all I was charged over 50$ extra for the products I didn't chose. Also I am regular customer

Évaluation :

1

Don't hire out to third parties, they don't have a clue how to do anything.

Évaluation :

5

Very friendly everything went well Thank You

Évaluation :

5

The person told me he explained everything to me, which he did not. It was my fault because I did not see the text of when the vehicle was due back, but I did tell him I needed it for the day and would return it the next day, but the text had me back by 6:30 that evening. I was charged two days. I picked up at noon and had it back by 9 or 9:30 the next day, was charged two days and still don't have a receipt for my records.

Évaluation :

4

Address to drop off was difficult to find which created some stress.

Évaluation :

4

We reserved a dolly and there was none in the truck. The clerk had to get it from the citco store. Our reservation was made 48hrs in advance. We also had to wait for processing of return. We arrived 8:00 at open.

Évaluation :

5

Gentlemen was very friendly and the process was extremely easy. Reserved on line, scanned my ID and everything was ready when I got there.

Évaluation :

4

I showed up a day early to return the truck, the gentleman who helped me was super nice and got me out of there in less than 5mins, although this location is in a convenient store, it was pretty decent and easy to get in and out.

Évaluation :

5

These guys were great!! Super efficient, had the truck and dollys we needed for our move.

Évaluation :

5

Everything went well. Thank you.

Évaluation :

1

Clean truck full of roaches