This facility is in a convenience store, sort of off the beaten path. The person who helped me was friendly and competent and the truck I rented was in good condition. Just felt a little uncomfortable in the area....several people loitering around the store and there was trash strewn around the parking lot.
Robert S
Customer Reviews for Kvvik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff was very friendly and really helpful she was wonderful!
Zora JNo complaints
Albert HThey knew there was a problem with the truck's AC and they still let me rent it. They could have informed me at the time of booking and I would have went to another locaiton. The AC was not working and she knew it. The previous renter left a little garbage in the back of the truck which WE swept it.
david aThe a/c was not working and drive horrible
Vonnika FAttendant was superb and very professional & helpful
Elizabeth SGreat people
Stephane CNothing to improve. Great customer service and clean and updated vehicle, couldn’t ask for more!
Keleigh KEverything was perfect and the check in and check out went smooth.
Lushell MUse correct mileage. I was charged $28 dollars for going over the mileage allotment and my destination was only 44 miles away so this was not possible. I didn't think to check the mileage because I falsely assumed that Uhual would have done that correctly. I also had to drive far to get the vehicle which cut into the mileage and my time. I find it very hard to believe there was no 10 foot trucks closer to 32825. I had to drive to Altamonte Springs from East Orlando.
CRYSTAL HThey Fraudulently charged me 60 dollars, I'm not for what, but I have a charge on my card from them, despite following all proper checkout procedures. Thieves, disputing with my bank.
Logan HTruck was not swept. Did not receive the moving blankets that I paid for.
Kelly FSame, pricing for one hour overdue
Hilda NUhaul need a better way to verify the mileage after the truck has been returned so the next customers won’t be charged outrage charges because the last customer put in the wrong mileage
Brittany BI had a reservation for 6pm on 11/19. I called the day prior to ask if I could pick the truck up earlier on the 19th. The guy asked how early, I told him in the morning and he said yes fine the truck will be ready for you. I went to the gas station at 9am on the 19th and the lady said that my truck was not ready . She got mad and said that "they always do the same thing". I wasted half of my morning because some idiots don't know what they are doing or just don't care.
Dormarie CA check up on the truck would help. The wipers were bald and it was raining heavily most of the day.
ASHLEY MWhen we picked up the moving van there was wood and other trash in the back. The van only had 1/4 tank of gas and with the hurricane, we had to drive all over town to find a gas station open. The gentleman said he would credit us off the mileage, that did not happen. and we left it with 1/2 a tank of gas. Very disappointed with U-Haul now.
Kevin SHave your support team really should learn how to support the clerk at the location versus having her have to redo everything because they wouldn't do their job. The young woman that helped me was fantastic. Unfortunately I didn't get her name but she's from the UK. That may be why she was fantastic.
royce cThe truck I rented and reserved was not available and I was sent to a different location to get a larger truck, which I did not need or want. Had no choice. Needed a truck. This location did not have the dolly and furniture pads that I had reserved. Zero materials.
Hildi GMake the drop off location more clear.
David CPick up was easy - did not have all the equipment I requested but I did not need it
David JUsing the online tools, this rental was so easy.
Douglas GGreat service
Martineau IThe problem is that this was not to be my pickup location . I called your Altamonte rental store location Saturday morning but was put through to corporate. The lady I spoke to wsd nice and helpful an rented me a truck from the Altamonte store; however, about 45 minutes before my scheduled pick up time, Angie called from my pickup location to advise me that they had no trucks available in the size I reserved. Also, she didn't have anything smaller than. 20' truck, which was way larger than what I needed. When I asked if she knew the phone numbers of any nearby rental locations she offered to check availability at some nearby locations and call me back. She called within five minutes to say she'd found one close by and that they were holding it for me. Angie, the employee at your Altamonte rental store, saved the day! Your reservation system leaned s lot to be desired though - just like the Seinfeld episode about Jerry's car reservation that ended up with no reserved car. I may hesitate to rent from U-Hsul again because of this reservation that wasn't.
Rhonda RI was charged more than my rental. I said the woman at counter I don't need insurance I don't know where this coverage came from. I don't understand what is rental charge. And file was filled up to gallo a I still was charged 9$. Over all I was charged over 50$ extra for the products I didn't chose. Also I am regular customer
mohammed iDon't hire out to third parties, they don't have a clue how to do anything.
Brent DVery friendly everything went well Thank You
TONYA NThe person told me he explained everything to me, which he did not. It was my fault because I did not see the text of when the vehicle was due back, but I did tell him I needed it for the day and would return it the next day, but the text had me back by 6:30 that evening. I was charged two days. I picked up at noon and had it back by 9 or 9:30 the next day, was charged two days and still don't have a receipt for my records.
Sherry SAddress to drop off was difficult to find which created some stress.
Kadia TWe reserved a dolly and there was none in the truck. The clerk had to get it from the citco store. Our reservation was made 48hrs in advance. We also had to wait for processing of return. We arrived 8:00 at open.
Eileen SGentlemen was very friendly and the process was extremely easy. Reserved on line, scanned my ID and everything was ready when I got there.
Denise KI showed up a day early to return the truck, the gentleman who helped me was super nice and got me out of there in less than 5mins, although this location is in a convenient store, it was pretty decent and easy to get in and out.
MELISSA KThese guys were great!! Super efficient, had the truck and dollys we needed for our move.
Georgie DEverything went well. Thank you.
LYNETTE HClean truck full of roaches
Michael DVery professional people and fast service
jorge s