Not take 25 minutes to do a pickup when everything had been done beforehand online. I needed a quick in and out. Got a truck with a nail in a tire that I had to keep stopping to fill and check. Asked for a discount and was insulted by getting a 5 $refund even after notifying them I left them a truck with more gas than I was given and spent more than that in mileage, time and air to get to gas stations to make sure I didn't break down with my 5 hour rentalStacey M.
Customer Reviews for Kwik Kar on University
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LUIS R.
The person in charge, "James," was constantly busy with customers from his main business (Kwik Kar auto repair), so I felt like a second-class citizen and like my business was not valued. His assistant, "John," was more helpful. Also, using the new UHaul "contactless" portal was cumbersome (the portal would hang because I could not get a good cell phone signal inside the Kwik Kar store, and had to try multiple times).Diego B.
Everyone was helpful, friendly and polite. I had no wait time. The employees was very attentive to my needs. I would strongly recommend this location and their employees.Janeen S.
No issues, very easyRobert I.
Le client n'a pas laissé de commentaire.Reginald M.
Le client n'a pas laissé de commentaire.Beverly K.
Le client n'a pas laissé de commentaire.Rodney H.
The employees were outstanding. Without a doubt the most professional and courteous U-Haul reps I've ever encountered!!JERRY B.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Mohammad K.
Le client n'a pas laissé de commentaire.Melanie M.
I like James Very courteousROBERT G.
Le client n'a pas laissé de commentaire.Yecenia C.
Le client n'a pas laissé de commentaire.Kelley W.
James was the utmost courteous professional. He provided me prompt service and made my rental efficient.Shannon F.
Le client n'a pas laissé de commentaire.ashley B.
Le client n'a pas laissé de commentaire.WAYNE KEITH S.
The location is super convenient for those living in the Ft Worth downtown area. Pick up and drop up are well serviced - th only limitation in my experience was access to a clean Van - in comparison to my previous rental (different location), this can wasn't clean (it wasn't super dirty either). I guess this is due to the location not been an UHaul office. I'll be returning here in the future whenever I need a van againAldo M.
Excellent customer service and Uhaul was clean.james V.
Not a thing...service was friendly and professional. This was a pleasant experience!WAYNE B.
There was trash in multiple door panels which I had to clean up because I didn't want to get in trouble for it. Including a DISGUSTING facemask that was stained brown.Conor C.
Le client n'a pas laissé de commentaire.Marshall L.
Le client n'a pas laissé de commentaire.Summer W.
Rental dollies were not in truck for pickup. Caused a lot of wasted time calling customer service and reordering.Christopher W.
Fix fuel system: When filling the gas tank, fuel leaks out and posses a potential health and safety hazard.John R.
Le client n'a pas laissé de commentaire.Deb N.
Le client n'a pas laissé de commentaire.rosina R.
Le client n'a pas laissé de commentaire.gary W.
Le client n'a pas laissé de commentaire.Khup L.
Great serviceWillie B.
Le client n'a pas laissé de commentaire.Melinda K.
Very nice serverSharonta H.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.william H.
Please don't change a thing. I was treated kindly and with respect.Mike S.
Only thing that might make the customer experience better is if the satellite locations would sell supplies. Otherwise, a worry-free rental with excellent customer service.John C.
Le client n'a pas laissé de commentaire.duane W.
Staff were friendly and helpful! I got in and out with the truck easily and quickly.Maria B.
Customer service was AWESOME!!!lusheka C.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Caroline C.
He was very politeFnu V.
I did not rent a furniture dolly. When I got to my destination it was in the truck. I got charged for it even though I did not request it. I should have not been charged for something I did not authorize to be put in my truckWalter M.
The team at Kwik Kar was incredibly polite, professional, and quick to get me in the truck and on my way. I worked with a couple different guys there and I was impressed by their customer service. I didn't even know this Kwik Kar was there but now I will use them for future truck rentals and auto service as needed. Great experience!Lauren D.
Le client n'a pas laissé de commentaire.Nga V.
Le client n'a pas laissé de commentaire.william T.
These guys are awesome. So friendly, quick and helpful.David E.
Quick and easy drop off!Morgan V.
Still waiting on my balance refund. Other than that, my overall experience was good. ThanksJ'Saan M.
Le client n'a pas laissé de commentaire.Leonard G.
Le client n'a pas laissé de commentaire.Matthew L.
Very good locationTuan I.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.Armando R.
Do nothing. You are doing all the right things...including customer service. I am impressed. Thank you! Egla M. GreenEgla G.
Le client n'a pas laissé de commentaire.ty M.
The location and the staff were GREAT! However, I was charged way over the price I signed up for.Rhonda B.
Customer Service was very helpful. The only thing I can think of is to allow customers to use their prepaid card other than that I was very satisfied.elizabth H.
The back of the truck was dirty and the padlock was brokenChase C.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.william L.
this location is not equipped to handle customers unless you are there for an oil change or inspection. I had to wait for them to finish doing 3 cars before I was seen (about 25 min). Your online service to reserve ahead of time stated there was a truck avail and when I got to the location, there was only one box truck. Definitely not going back theremarisol B.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.Filip E.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.elliot S.
Le client n'a pas laissé de commentaire.Brian L.
I rented a truck to move from Fort Worth, TX to San Antonio, TX. Having received no information about returning the truck, I specifically asked the clerk at the pick up location if I could return the truck to any U-Haul dealer and he told me YES. After completing my move, we returned the truck to the nearest U-Haul. 2 days later I got a call stating the truck had not been returned. I told the representative the exact address where the truck had been returned and that the keys were left in the drop box. It was then that I was told the truck was supposed to be returned to the Fort Worth location where I picked it up and that I would be charged double the fee for someone to come pick it up. I was charged 800 $on top of the 266 $I had already paid and the representative I had spoken with before was now unresponsive.Paige S.
VERY PROFESSIONAL STAFF.nancy C.
A lotJonathan P.
Le client n'a pas laissé de commentaire.Irene D.
Great service! The man in charge is so well spoken and professional ... very niceAngela M.
Le client n'a pas laissé de commentaire.Shemar C.
Le client n'a pas laissé de commentaire.Cheryl T.
need more people working the counter. Since it's a car lube place also, it took a while to have someone come in from outside to help us and the guy in front of us who had already been waiting. Overall, great location, good service, clean vehicle.Garrett H.
Must lock the cab overnight. A homeless person slept in it overnight and left trash, food and cigarette ash everywhere. Blood was on the seats. Had to disinfect myself.Austin R.
I requested a furniture dolly but when I got to my destination, it was not in the van. They gladly removed it from my invoice. Bottom line...check that you have everything before leaving.Nancy S.
The reserved unit was not available, then a bigger unit was available but the original price was not maintained,Andres A.
Le client n'a pas laissé de commentaire.Mario M.
great location easy pick up and drop offRaymond L.
Le client n'a pas laissé de commentaire.Ted H.
no issuesLuke F.
Le client n'a pas laissé de commentaire.Darren D.
The guys at this location were great. Wasn't happy that what I was quoted did not match the final bill.Terry C.
Could not get checked in on my phone when arrived at location and had to through online process at store. The check-in process was not very seamless and took almost 20 min. If not prechecked online the process seems to be a real hassle.Lee H.
No one was inside when I arrived, but when they saw me, they came right over. Effortless drop-off and very friendly customer service. Would definitely use this location again.Kelly S.
Le client n'a pas laissé de commentaire.FILIP E.
Le client n'a pas laissé de commentaire.Gwaylon G.
Turned in vehicle at 4:30pm the day before it was due in. The locate refused to give me a receipt or check the vehicle when I was there. They indicated they would mail the receipt out shortly. They did not. The next morning I had to call them to get something and call them again to get it in a PDF file I could download.TIM S.
Le client n'a pas laissé de commentaire.Sharon C.
Le client n'a pas laissé de commentaire.christopher C.
Everything went wellCharles H.
Zak was extremely helpful and kind.Chad H.
Le client n'a pas laissé de commentaire.molly W.
Le client n'a pas laissé de commentaire.Tamyra F.
Le client n'a pas laissé de commentaire.martha F.
It was a terrible experience from the start to finish. Would not recommend usingWhitney D.