Customer Reviews for Kyles Trading Post
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Groesbeck, TX 76642
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h am à 12h pm
- Mar - Sam : 8h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Awesome people and awesome truck.Douglas S.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.Edwina H.
Great experience. Fast in fast outBrad W.
Le client n'a pas laissé de commentaire.SOJU R.
the main issue I had was with the online check in to get the vehicle. It kept asking me to change my card information even though I had received a refund and I couldn't proceed. Upon calling the customer service number I was on hold for 20 minutes until I spoke with someone and by that point I had to leave the pick up location and return to work. I wasn't able to get the keys until after I got off of work and by that time had no one to drive my car for me so I had to return a 3rd time so that I could actually pick the truck up the next morning.Dustin P.
Le client n'a pas laissé de commentaire.JUAN N.
Paying twice for truck is not acceptableRaymond M.
Le client n'a pas laissé de commentaire.OSCAR W.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Charla S.
ðŸŒŸ âï¸DOUGLAS NEIL H.
Le client n'a pas laissé de commentaire.Nayra V.
Le client n'a pas laissé de commentaire.norma W.
Le client n'a pas laissé de commentaire.Terry R.
Personnel was not on site to check in my equipment so I was skeptical about leaving it. I ended up just taking pictures of where I left it.KYRAN G.
Le client n'a pas laissé de commentaire.BRITTANY R.
Le client n'a pas laissé de commentaire.darrell M.
Arrived a little past 4:30 pm Saturday the 22nd and the Groesbeck location was closed with a large moving truck blocking the entrance. My son lives in Groesbeck and said there was a rear entrance. Drove around to the rear entrance and there was no where to park the trailer except next a row of small box trailers next to a tree line. I parked the trailer next to the box trailers and took photos where the trailer was parked. I received a call on Monday morning from U-Haul and the man asked me why I had not turned in my trailer yet. I told him the trailer had been turned in on Saturday the 22nd and ha asked where I had turned the trailer into. I told him I turned the trailer into the Groesbeck dealer on north Ellis in Groesbeck Tx. Having a dealer open where you are to drop your trailer off might be nice and he might want to take an inventory on Monday morning to see if anything has been dropped off !!!!!James J.
I assume when I book online this is to save me time from having to wait in line or run around while I'm on the Clock paying movers. This was not the case. I prepurchased my insurance; I pre confirmed the equipment I needed; I reserved truck so I could bypass the line in the morning, thinking I could grab my keys and go. But in the morning while I had 4 movers I was paying 175 $/hr, I got to this Kyles uhaul and nothing was set up. I had to wait in line and go through the whole process in person when I already spent an hour doing it online. The dollies and furniture boards I reserved were not available â€"â€"-none. While I'm paying 175 $I had to run all over Waco looking for a uhaul to rent these items. Internet said they were open, I drive there. And it doesn't even exist or has gone out of business. Ultimately I had to go to Home Depot and BUY two Heavy duty dollies Costing more than 200 $(rental would have been 14 $for the two)â€"-I assure you I was not budgeting for this blow. I also spent 525 $extra for the idle time of movers who couldn't do anything until I raced back with the dollies I had to drive 39 min each way to get. This was UNACCEPTABLE. Not only that, but I put an extra 100 miles in the uhaul truck at 0,99 a mile. This uhaul business cost me 242 $to them when I was counting on 80 $total for truck and miles. 525 $extra to movers for 3 hours wasted because equipment I was promised by uhaul was not available even though I reserved it. Plus when I picked up the truck it was almost in empty and I had to take time to locate a gas station in the rural area I was moving to and the expense of filling it up 140 $. All in all I spent 1 100 $on a uhaul reservation that should've cost no more than 100 $max in its entirety. That is more than ten times my budget Furthermore I had to pay rent for 2 additional days for this Uhaul truck because of all the wasted time I couldn't get the move completed in one day as I expected. Additionally, I couldn't get these movers back because they had other jobs they'd already been hired for a different job and location the next day. The truck sat idle in my driveway for 2 days while I tried to locate other movers. Terrible; just completely asinine.Cynthia M.
Le client n'a pas laissé de commentaire.Dean H.
After the Area Field Manager, Michael Henderson got involved things went better. He changed the drop off location to Groesbeck. The system wanted me to backtrack to Waco which would have been well over a hundred mile round trip. The system also didn't compute the mileage correctly for Carolyn at Kyles Trading Post. Your people are doing a great job but the "system" is making it really hard for them and the customers. I'll need a truck again to move the contents of the house, this was just the garage. I'll be checking with Penske, they have a huge depot in Waco and that's where your system wanted the truck anyway.DavidJ W.
Carolyn is doing the best she can with the system which doen't seem to work well.David W.
I'd like to know how something which shows a price of around 30,00 $ on the price list on the front of the counter , with a picture of the product, ends up costing 80,00 $.paul S.
Very much worthy,Sandra D.
Excellent serviceKimberly R.
Le client n'a pas laissé de commentaire.Paul W.
Do not double book vehicles and communicate with clients instead of them having to track U-Haul down at the last minute!!!!Terry S.
Le client n'a pas laissé de commentaire.Bobbie A.
He was very rude and did not listen to the customers concerns and was not helpful at all. Would never recommend uhaul to anyone!!!Kari G.
Le client n'a pas laissé de commentaire.Daryl M.
Le client n'a pas laissé de commentaire.Les R.
I turned the trailer in after they closed at 5:30. I rented the trailer at 6:00 pm in Port Neches for a one way. I was charged for an incorrect drop off and a late turn in fee. I had the trailer back by 6:00 and put the contract in the drop off box. I even called UHAUL to report the location. I will never use this location again....vickie H.
Le client n'a pas laissé de commentaire.Kathy H.
Le client n'a pas laissé de commentaire.Tom H.
Le client n'a pas laissé de commentaire.BOBANNE R.
Le client n'a pas laissé de commentaire.Mexia State Supp L.
Le client n'a pas laissé de commentaire.Tamara S.
Very personable and professuinal lady at this location.Micky H.
Nice and personable, but put down wrong trailer numberKatharine F.
Dropped truck off when location was closed, so I had no contact with personnel. They checked truck in first thing Monday.GERALD D.
Le client n'a pas laissé de commentaire.jaun O.
Le client n'a pas laissé de commentaire.Alan W.
very helpfulMick H.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Joshua S.
No one was there to receive the truck and trailer. I called twice and no one ever called me back.TRACI S.
Le client n'a pas laissé de commentaire.Dick Scott F.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.DAVID H.
Trailer not hooked up correctlyTaylor D.
Le client n'a pas laissé de commentaire.Talley C.
Le client n'a pas laissé de commentaire.Alisa P.
Le client n'a pas laissé de commentaire.Bradley W.
Lights on trailer didn't workMicah H.
Le client n'a pas laissé de commentaire.HECTOR A.
They were friendly kind and easy to deal with. MerciKimberly L.
dirty truck, hair and pubic hair in the cup holder next to AC control, 5 blankets was not folded and i had to fold it or I was going to be charged.herve T.
Le client n'a pas laissé de commentaire.Denise M.
Yes very nice and friendlySusan T.
Le client n'a pas laissé de commentaire.ALLEN S.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.Rick R.
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.vickie H.
Le client n'a pas laissé de commentaire.Michael B.
Fast service. Was prompt and had averything ready to go when I got there. Very accommodatingClayton R.
Very nice and helpful people to work withGEORGE H.
Le client n'a pas laissé de commentaire.Chad R.
Le client n'a pas laissé de commentaire.PENNY H.
Le client n'a pas laissé de commentaire.Kelci C.
Great experience ... very friendly ..COLLIN G.
Great folksSTEVE O.
I appreciated the service I received!Robert J.
Le client n'a pas laissé de commentaire.Charis S.
Closed, called and left a message, they never returned my call.Charles M.
Le client n'a pas laissé de commentaire.mark J.
Don't allow Alpha tire shop in Tomball to rent out Uhauls. When I called to confirm my reservation w/ them the said" this is a tire shop" and hung up on me!SHEILA S.
Le client n'a pas laissé de commentaire.john R.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Brenda M.
Le client n'a pas laissé de commentaire.Sonora H.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.Polly M.
Le client n'a pas laissé de commentaire.Barbara D.
We reserved a truck and was told two nights before that is wasn't available in College Station TX. We ended up driving nearly 70 miles out of our way to pick up. We were told additional miles would be added. Upon check-in we were charged for mileage. The clerk in Arlington TX honored that original quote and removed the chargesMichael B.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Cinda H.
Le client n'a pas laissé de commentaire.greg P.
The process using the app was so smooth and seamless. There were a few items left in the back of the truck from previous use, but overall, all was great.Micah B.
Le client n'a pas laissé de commentaire.Tom H.
Didn't have some of the equipment needed. Place is a part time uhaul.Phillip S.
Le client n'a pas laissé de commentaire.Sheron S.
Older woman was leasing representative and it was just the two of us (myself - a middle aged woman) - to lift the trailer tongue to attach to my truck. Trailers should have a jack system for trailer tongue.norma W.
Le client n'a pas laissé de commentaire.Alan W.
Le client n'a pas laissé de commentaire.Carl R.
Le client n'a pas laissé de commentaire.Kathy B.
Le client n'a pas laissé de commentaire.Charlie P.