Évaluations des clients La Nueva Michoacana

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de La Nueva Michoacana

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mark B.
Évaluation :

I had my reservation for 4:30 I got there at 4:15 to check in and the place that has the U-Haul was so unprofessional and so rude. We went in for the key and the informed us that they had not closed the account for the previous renter. We had to wait for someone to close it up and at this point it is 5:20. At this point we are irritated and I asked the lady how much longer and she said “ I don't know someone else is in charge and he's in a meeting I have to wait for him to respond”. We had to be at the storage place o pick up our items before 6. So we needed up getting the keys at 5:40 and that took so much time away from what we had planned. I order the U-Haul at 12 pm they had more than enough time to have everything ready. The worst experience in ever it was a horrible experience super stressful for not my self and my husband.

GINA G.
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Le client n'a pas laissé de commentaire.

Kelly F.
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Le client n'a pas laissé de commentaire.

REBECCA G.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

Adria H.
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Be sure the truck is swept out and cleaned before releasing it. The windshield wasn't clean, either. And Uhaul didn't supply us with the proper dollie we ordered. Driver before we received the truck was towing a trailer and the tow/haul aperatus was never disingaged and the Tow/Haul light kept turning on all thru the some 800 miles of the trip.

Angelie R.
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Le client n'a pas laissé de commentaire.

melina L.
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Le client n'a pas laissé de commentaire.

Michelle Dee J.
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The online check in to your vehicle takes quite long and it is not advertised that you need to provide quite a bit in information that you might not carry with you to the site. Such as passport or proof of residence. Location was difficult to drive truck out of due to not having a parking lot but a random plot of land enclosed by stuff

Greg H.
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Le client n'a pas laissé de commentaire.

Jason P.
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This is a low income area but don't let that scare you. Easy in and easy out at this little market. Good experience overall.

Raymond S.
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The uhaul app was slow and confusing to use for pickup

Jorge A.
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The odometer on my rental was off by 200 miles I pointed it out and was told I was not going to be charged but I was charged an extra $200

JOSE M.
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Little miles expended

VICKI L.
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Le client n'a pas laissé de commentaire.

Milton C.
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Customer service was prompt and professional. Given the time we're in during Covid-19, the service provider wore a mask and honored social distancing in a natural way! Thanks for the help and best regards.

Caitlyn H.
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Le client n'a pas laissé de commentaire.

Natalie A.
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Good service and efficient. U-haul truck was dirty

Tasia I.
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I would prefer to pick up a truck at a location that is not also a store/market. Because the market was busy, it took over 20 minutes to rent the truck, which ate into our moving time. It was unclear to me when booking, and I would not choose a location like this again. The back of the truck also had a musty smell, which was disappointing.

Mark G.
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You charge me for an extra day when I return it the next day.

Michael O.
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We originally requested a Uhaul from Central Market in san Diego. When we arrived the store LOST the key to the uhaul truck. We had to call and make arrangements for a new uhaul truck at a new location. Inconvenient as we were on a time restriction. Should have received a discount.

willie Y.
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Le client n'a pas laissé de commentaire.

Ernanie S.
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Le client n'a pas laissé de commentaire.

Brandon R.
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Le client n'a pas laissé de commentaire.

john M.
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My only issue was that he talked me into the insurance when I had already decided not to opt in when . I feel that it was done somewhat against my informed will in hindsight.

LAURENS O.
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Le client n'a pas laissé de commentaire.

Jose P.
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Le client n'a pas laissé de commentaire.

matt B.
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Billed wrong. Out of dollies.

Karissa A.
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Le client n'a pas laissé de commentaire.

Marlyn C.
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I was able to reserve the truck on short notice. The process was painful and the staff was very helpful.

PRIMA C.
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Thank you for taking the truck even if it was set for a different location

SAMUEL G.
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Le client n'a pas laissé de commentaire.

adriana M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER C.
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Le client n'a pas laissé de commentaire.

Taraz N.
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Shady neighborhood, crowded parking lot. Managed to drop off the truck and key with self-check out service, however.

chayna D.
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The Uhaul had to be towed due to it breaking down in the middle of my move. I would like a refund.

John S.
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Le client n'a pas laissé de commentaire.

Laura A.
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Le client n'a pas laissé de commentaire.

Sean N.
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Kurtis gave wonderful customer service when he heard my concern

richard G.
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The place was skechy and there was random junk on the trailer with homeless people sitting on it. I didnt let my girlfriend get out of the car and told her to lock the doors once i got out. The guy that helped me with the trailer told me that my combo didnt work even though I know for a fact it does work and has worked in the past. I had to call the main office to sort it all out before I could rent my trailer. He didnt know how to work the u hual rental interface system very well and I was forced to help him pick out the options that were extremely apparent on the screen stating that "someone else put in my info wrong" or something. It delayed my schedule and forced me to arrive at my racing event later than I would have liked. I will schedule far in advance with the main office so I can rent from the guys in city heights again. The trailer was fine, towed straight and true, and I had no issues loading my race car onto it. I will rent from u hual again in november.

ARTHUR M.
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Le client n'a pas laissé de commentaire.

MARGARET H.
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Nothing!

Ashlee M.
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Le client n'a pas laissé de commentaire.

Tyler W.
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Had no idea this was the right spot . It was too small to back up a trailer. I had no one to help me , and it looked like I was going to get robbed.

Juan F.
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Great customer service. Great location. And, what a treat - come hungry, they have great food!

Gregory C.
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Le client n'a pas laissé de commentaire.

christopher Q.
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After hours drop off

John C.
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Le client n'a pas laissé de commentaire.

lisa H.
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It wasn't that this location wasn't clean It wasn't inviting to DROP A UHAUL OFF. It was a neighborhood grocery convenient market. However. The U-Haul sign wasn't posted well. I thought I was in the wrong neighborhood. AND THEN A WEEK AFTER I DROPPED THE TRAILER OFF (I brought it back a day early even!) U-Haul called and told me there was no record of me dropping it off. SERIOUSLY. As if moving isn't stressful enough. ugggh. I never heard back so I hope that got sorted out.

MARTIN S.
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Le client n'a pas laissé de commentaire.

Jessica E.
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Very uncomfortable location

John M.
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Find a better drop of location.

Ryan K.
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The location was really busy when I arrived, but the staff went out of their way to make sure I didn't have to wait.

brycen D.
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Was literally in and out in under a minute.

Muhammad L.
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fast service

Keisha C.
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Service was professional

MICHAEL M.
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Had a little bit of a wait but employee was very helpful.

William V.
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Le client n'a pas laissé de commentaire.

alfredo T.
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Great service!!!

Steven W.
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I know California real estate is more expensive, but I would start improvement with paving the small parking lot where the Uhaul trucks and trailers are stored. It's a relatively small space, so maybe it would be affordable for the owner?

Charles G.
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Very friendly very accommodating a perfect U-Haul experience.

Bonnie B.
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Le client n'a pas laissé de commentaire.

willie R.
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Le client n'a pas laissé de commentaire.

Jesus R.
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The same person that tends to the shop is the one who gives out the rentals, so it took a really long time to get the trailer and when i brought it back nobody could help me inspect it so i could refurn it after 20 min the person behind the counter told me to just leave and that i would receive an e mail with my receipt, which i still have not received.

KATHY M.
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Le client n'a pas laissé de commentaire.

Tom B.
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Le client n'a pas laissé de commentaire.

DANIEL P.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

irma A.
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Le client n'a pas laissé de commentaire.

Leonel Aviles H.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Auto Trailer was not hooked up to Moving Truck at time of pick-up. U-Haul salesmen had difficulty hooking them up, which wasted quite a bit of time. Truck was 1/8th of a tank low on gas.

Ryder M.
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We needed to drop The trailer off after hours and the staff were there, helpful, and quick.

taflin F.
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Le client n'a pas laissé de commentaire.

benjamin G.
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Le client n'a pas laissé de commentaire.

JOSE V.
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Le client n'a pas laissé de commentaire.

Antonio V.
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Le client n'a pas laissé de commentaire.

William J.
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Le client n'a pas laissé de commentaire.

Mauricio C.
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I reserved a 15" truck online from the Chula Vista Branch, I received a call from them, stating that they did not have any units that size available in Chula Vista ad I would need to pick up my unit at Sawaya Market located at National Av. I was suppose to arrive there activate online get the keys and go. That never happened, I had to walk into this horrible market, wait 20 minutes in line for the cashier to take care of all these people buying food before I could even talk to anyone who know about my truck.I had to wait another 15 minutes for a gentleman named Luis to run my credit card and do all the paper work before I could leave. By the time I got the vehicle I was dark, I was extremely late to my pick up appointment and the side mirrors and glass were so dirty, I had to stop at a gas station just to clean them. It was very unsafe to drive with dirty mirrors at night. This is the first time I have had a bad experience with U-Haul. Seems like some of your franchisees are not well prepared and are giving your company a bad name.

Rogelio L.
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Le client n'a pas laissé de commentaire.

tanya K.
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Le client n'a pas laissé de commentaire.

GREGGORY D.
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Executed great customer service . good to have here. Thank you very much.

Donna W.
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I wasn't for sure that it was a U-Haul company it was too much going on in the store groceries one person working at the time trying to do U-Haul and grocery checkout

FRANK A.
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Le client n'a pas laissé de commentaire.

Ricell S.
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Tires air was low, and not checked. So, it was a hassle for me to stop a gasoline station and put air.

Liberato P.
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I'm not happy because the location that close to me to drop off is full and they call me and send to Vesta st San Diego 92113 location but that location is close and we went to the closer one and add another $12.00 for gas. Why you guys are not aware that one of your location is permanently closed??????

FELIX Z.
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Le client n'a pas laissé de commentaire.

SANDRA N.
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Le client n'a pas laissé de commentaire.

Ramona C.
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Maybe 30 extra min. for pick up/ drop off purpose

CAROLINE W.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Dedicated u-haul staff and equipment preparation for pickup.

EDDIE J.
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Le client n'a pas laissé de commentaire.

Kelsi C.
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This is not your traditional U-Haul rental facility. If you're walking in without a reservation and wanting to rent equipment or buy boxes, I don't think this is where one would choose to go. However, for having an existing reservation, everything went seamlessly. My truck was ready, appeared clean, and my pads were ready too. The customer service was great and efficient. The best part was upon returning the truck, I was able to order and eat one of the best chicken burritos in San Diego, as the rental facility is actually a Spanish market/BBQ joint that also rents u-hauls. Talk about a win-win after a hard afternoon of moving furniture. I actually think it's a genius idea and I plan to come back for the food alone.

Claudia M.
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Find a uhaul closer to the area that the customer

CESAR R.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Mike S.
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The man that owned the store was super helpful and went out of his way to get me loaded up and out of there. Im bery appreciative.

robert L.
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Le client n'a pas laissé de commentaire.

AGUSTIN U.
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None

Anthony S.
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I drove 25 miles (20mi. w/o load, 5 mi w/load) and I purchased 3 gallons of gas (roughly 8.33 miles per gallon) before returning it. No one was available to process my return even though the office was open. I then received an email receipt about 30 minutes later in which I was charged for 3 MORE gallons, which would mean that the uhaul was getting about 4 mpg - unheard of! I would not recommend this location and their 'extra' charges.

ALBERT S.
Évaluation :

Great service, very friendly. A+. Thanks

Non reviews have been submitted for this location.

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