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Customer Reviews for La Azteca Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice and helpful people 👍
RICKY SI would highly recommend you let corporate UHaul know that, when buying new trucks, have the drivers seat built with a bit more cushion. My husband drove your truck from Springfield TN to Auburndale FL over a 2-day trip and found the seat VERY uncomfortable.
William PThe original moving truck assigned to us had the "check engine" light on, so we had to request a different truck. A new truck was provided to us and everything else was fine.
Julie WI returned the trailer the night I rented it, I haven't had time to get my refund on my deposit, they have now charged me an additional charge and won't answer the phone. I want my money back
VICTORIA TThx great experience
RYAN BOverall the rental pickup and return was seamless, thank you.
TIMOTHY SThere was no one there, and the place was really small and cramped to park the trailer
ARTHUR FConvenient and friendly staff
RICHARD HIt was mobile pick up and drop off and it was perfect ☺️
Danice MWe stopped to check on our account. We've already returned the key and the truck, but no one could speak English to understand what we needed to pack.
evelyn bFast and easy delivery. Very helpful and thorough.
Marybeth GThe cab was dirty with what looked like coffee spills and the cab smelled like cigarette smoke
JIMMY CActually advertise the correct price. It says $30 bucks, but with added fees it was 3x that.
ALEXIS SThe U-Haul staff and representatives were phenomenal to work with. Top notch customer service!
Terence JVery polite and helpful
JAMES CPhone number was a fax line, never actually spoke to anyone, just dropped in is the key box.
Tim CGood service.
Kelly HI was suppose to pick up my truck on the fourth called and confirmed it was there the night prior. That morning I get a call saying they don't have it and if I want a truck I can drive 90 min to go get one. Or wait to the next day which is what I did. Then I go to pick up the truck and it was trashed on the inside no one cleaned it. Then I had to go pick up my trailer later and wow what a fun experience that was. I called they said they had I go there and they tell me yes all our trailers are broke and we don't have one. But there is one 90 min away
Lawrence MThese people/location saved my bacon so to speak. I had a timed sensitive move. Merci.
Colin FUhaul is Excellent. Used Uhaul for over 30 years. From Trucks to Customer service and ease of transaction. Top notch all the way.
gary HI was well pleased with the vehicle and the folks who manage the business. Je la recommande fortement.
Timothy FGreat customer Service.
JASON CI was able to pick up at 10:00 am. Nice and helpful staff.
Lohny EHad people in line to check out from the convenience retail store. Barked over to me to take it to the back of the building. There was no place to park it except on the other side a mud hole. Worst UHaul location I've ever seen.
Gary CThank you!!
roxana oFriendly and professional.
Jessie SUnfortunately, this rental was not a good experience. When I arrived to pick up the truck they were unable to get the lock off. I had to wait 3 hours while they tried different tools to cut the lock off. Then halfway through the drive the dashboard started flickering and then went out completely. The truck started losing acceleration. I had to pull into a rest stop and wait several hours for service to come and fix the issue.
Brian DGreat service, but parking and the lot is limited.
dennis hThis location has no idea what they are doing. They barely speak any English, and they repeatedly stopped in the middle of the rental process to serve their other customers. They tried to charge me almost double what I was quoted. I had to call the uhaul customer service and the uhaul dealer location could not understand them either. The dealer finally just said it was taken care of and that I could leave. She was supposed to take off the dolly rental but didn't do that either. As it turned out I was charged approximately 150. More than what my mileage was. Very disappointing.
Angela BRenting was easy.
Ryan JReally nice people and very helpful I would definitely recommend and rent from them again.
James DThe nicest people they where great
douglas pI love my local u haul store. The people there are always great and very friendly. Super helpful
Ray WTruck windshield was FILTHY and at night had to stop and clean... could not see out. The store is a bit dirty, not a typical U Haul place..... tolerable but they should clean up
Charles HThey helped me unhook trailer, and were very accommodating
John HI love my local U-Haul dealer!!
Ray WDid not hook trailer up right or check to make sure all lights were working properly. Hade Hade to re hook up chains and plug for lights was not fully connected.
Ronnie HVery professional
JAIME SVery sweet people to do business with. Made the move so much easier. Merci.
Fred MProfessional and friendly. Good service!
Alma BWhen we arrived no one acknowledged we were even there. We stood there for 5 or more minutes just waiting, while 6 people just kept talking and moving food inside from a car. I just put gas in the U-haul and the receipt shows way less gas than what I actually had in the U-haul truck.
Lora BEmployee group are courteous and professional.
IAN SThe appliance dolly that we paid for was not in the truck at pick up
Lora SThe store opened 20 min late; The trailer had no trailer jack. I had to lift and put it on the hitch with my hands. It was cumbersome. I pulled a muscle when taking the trailer off the hitch.
William HNeed to communicate more in person other than over phone.
David DThis was the easiest truck rental I've ever done! Nothing to improve here!
Daniel CThe customer service lady was outstanding, they charge me exactly what they said, I highly recommend this location
fadi mA solo lite horrible customer service, there is a horrible language barrier. Was refused my keys for almost 2 hours and then uhaul had to call the market to tell them it was my rental. Then they tried charging me two extra days because they wouldn't answer the phone. Horrible experience and will never recommend to anyone. 0/10
KAYTLYN H