Customer Reviews for Lacey Express Storage LLC
(Concessionnaire U-Haul dans le voisinage)

2 019 évaluations

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 3h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I've spent thousands at uhaul, and you can't spare 2 gallons of water so I can pee? Also, why can't I return stuff at this location? That's dumb.

Joshua H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake B. 
Évaluation :
5

Nothing. Everything was great 👍!

Vernon S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
5

Excellent service, check-in and return.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom T. 
Évaluation :
5

Quick, reliable, friendly. Good experience.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Easy, friendly,good price

Laurie L. 
Évaluation :
3

Customer service was fantastic; very helpful, knowledgeable etc Truck was also clean. As far as location, access to office and parking are pretty bad. Very confusing and inaccessible.

Vincent C. 
Évaluation :
5

We live Ryan the manager, he always treats us well and every transaction is smooth.

Victoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly T. 
Évaluation :
5

This location has WONDERFUL customer service and I have recommended them to friends before. Always friendly. Always fair. Always clean.

Sheaunna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F. 
Évaluation :
1

Very frustrating experience, and one that has left a very sour memory that will affect my future rental choices. Was running behind schedule (bad traffic accident) and did not notice I missed my 5pm deadline. Due to theft, the location I was supposed to drop off at removed their after hours drop off. After speaking with 2 separate customer service agents, I was told there was nothing they could do and “why didn't you tell them you'd be late?” This is just poor service from top to bottom. I had travel plans that had to be cancelled due to this inconvenience and an extra $150 to drive the vehicle back and forth, gas expense, and extra day rental. I will not be using uhaul for the foreseeable future.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan M. 
Évaluation :
4

Need more space and parking for customers.

Alvin B. 
Évaluation :
3

I will never recommend uHaul to a friend after this experience!

Morgan V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilnur S. 
Évaluation :
3

Your mobile app does not work very well it was easier to go inside and have the guy check me out your move helpers program you have only works if you do not have extremely terrible company to work with left a very bad taste in my mouth

Darrell M. 
Évaluation :
5

Easy check out and check in and the representative was knowledgeable and extremely helpful and friendly!

Pamela P. 
Évaluation :
5

Make sure truck is swept out

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Honorio R. 
Évaluation :
5

I arrived to pick up the truck and there was a mechanical error and I talked to representative and told them I'm not a rush and would be willing to reschedule for the next day. We rescheduled and it was easy and 123.

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaelei A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luna E. 
Évaluation :
5

Ryan Penner is excellent in his friendly manner, very professional and extremely competent. I appreciate working with him and will definitely return for my next U-Haul need. Thank you so much Ryan. 

MARILYN C. 
Évaluation :
3

We were told we could do after hours drop off. Arrived, followed all online instructions successfully, walked around the corner to drop key at office… and no drop box. Didn't know whether we should leave the U-Haul there, since we had checked out? Had to return next morning at 10am to drop key. Frustrating. But upon arrival, office staff that created us were helpful and courteous.

Ralph C. 
Évaluation :
5

The employees who helped me were excellent! I really appreciated their help, efficiency, and willingness to go the extra mile! I will definitely rent from this location again.

Lara O. 
Évaluation :
3

Parking area very cramped

Becky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
4

Oh the 10-ft truck I had the back had not been cleaned out, the driver's seat cover was worn and uncomfortable.

Robert P. 
Évaluation :
5

This is the first time using this location and I found the staff to be very helpful and knowledgeable for what I needed to rent. At pick up time they ensured the equipment was in good working order before I left the lot. Very good customer service. I would use them again.

John M. 
Évaluation :
5

The trucks breaks are barely working. They not only squeal but when at a stop they hiss and get pedal moves up and down. Unacceptable. I expect a call at 5208227377 so you can explain why you think it is ok to put people in such an unsafe vehicle

Wael A. 
Évaluation :
1

Charged me for things that I did not purchase I specifically told him that I opted out for insurance yet still charge me the $14 for it had to come back to the store after I return the vehicle and then they'll refund me my money after five days.. ridiculous

Victoria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonna R. 
Évaluation :
5

Van cargo area was not swept clean.

Ed M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taunya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
2

I had a reservation 6 works in advance but when I arrived , my trailer was not there so I had to go to another location to pick up a trailer that was bigger than I wanted

Andrew H. 
Évaluation :
5

Thank you for your help!

Deborah O. 
Évaluation :
5

We changed our Puck up date and time 3 times. The Uhaul representative worked with us; great customer service! Liked the easy return.

James L. 
Évaluation :
2

Shitty wiper blades made it to the first turn around point and went back. The shop did not have wiper blades so he took a set from another truck. They were marginally better. The next day I struck out in the rain for Reno. Inside of the truck cab was dirty. Don't know if you have these trucks governed but this one was so weak that it took an absoute minimum of 0,5 miles to pass and if it was an upgrade forget it. I have not been so uncomfortable since the 1950 something farm truck. And all this with a minimum weight load. I will not rent another haul truck. Trailer maybe no truck.

carl S. 
Évaluation :
1

Sign says 24hr drop off. I asked when they close and said I woukd not be back by then. A few minutes later AFTER I paid, the guy tells me there is no 24hr drop off. Kind of important when factoring in work schedules and school drop offs. I get a mile down the road and realize the van has slightly less than an 1/8 of a tank. I took a picture to document this. The next day upon return, the same guy comes and asks me if I put any gas in the tank after he checks out the rental. Says it doesn't have a 1/4 tank of gas. Yeah, no kidding. Luckily I had proof. I put enough gas in the van to make it 1/8 of a tank. He said he would take care of it and I wouldn't pay any more. I mean, come on . . . You don't do your job and then question me about whether I did my part? The guy said he would e-mail me my receipt. I turned in the keys around 9am. It's been 12 hours and I still don't have it. I don't care about the gas level. I care that I would've had to pay for his lack of inspection/documentation had I not paid attention.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris R. 
Évaluation :
5

I searched through a few locations and this one had the best hours/equipment. The service was timely and genuinely great. I also looked up Penske and Uhaul had better prices and much more availability.

daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY P. 
Évaluation :
5

S.O.

Meegastenne Rat S. 
Évaluation :
5

Helpful, friendly staff

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL T. 
Évaluation :
5

Your national phone reservation system is terrible

DONALD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
1

I paid with a credit card and they are trying to charge me multiple times and putting me out of using my credit card for 3 to 5 days.

MICHAEL S. 
Évaluation :
5

Great experience. Friendly service reps. Truck was clean and well equipped. Check-in and -out were quick and efficient. Will call them again the next time I need a rental truck.

terry Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan R. 
Évaluation :
5

The gentleman that works there is always professional and friendly. All around awesome experience, definitely my go-to place for renting trailers!

RICHARD A. 
Évaluation :
2

Needed to extend rental and was never able to get through to their phone line it would ring and go straight to a busy signal. No way of leaving a message or anything. I was also double charged on my bank account for the rental.

Hannah Y. 
Évaluation :
5

It was great however I didn't receive an email as stated with my final receipt and charge.

Crystal D. 
Évaluation :
5

representive was helpful and courtious. got me out in a timely manner. returned the same.

Tony R. 
Évaluation :
5

Friendly and professional

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard A. 
Évaluation :
2

When we arrived to the location, it was difficult to get into. We arrived right on time for our scheduled pick up. Walked inside the office and there was no one available. We called out for someone a few times before my husband went out to walk around the location to see if he could find someone. Having the office open with no employee nearby is a security concern. Anyone could have walked in and behind the counter with ease, or taken items from the location. About 10 mins later, the employee was seen walking across the street back to the office. They walked right past us into the office without greeting us or apologizing for not being available. I found the whole interaction to be incredibly unprofessional. When we went to return the vehicle, after seeing that most locations were open until 7pm, we found the office was closed. The contract provided said that if the return was done after business hours to place the key in the drop box. There was no drop box. A sign on the door said they were closed at 5 and that there was no drop box due to recent theft. This is information that I feel should have been communicated to us when we were there to pick it up. Overall, it was not a pleasant experience and I will not be returning to this location or recommending anyone there.

Timothy B. 
Évaluation :
1

The person was rude and not helpful He was sitting on his butt the whole time He just told the trailer was a round the corner

matthew S. 
Évaluation :
3

My reservation time changed without me knowing. I booked for 8:00am and received an email confirming it from Uhaul but when I went pickup the ruck the facility did not open until 9:00am and when I logged into my Uhaul account it now said 9:00am pick up. An email notification of the change would have been very helpful.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treshawn M. 
Évaluation :
5

Hours to return back the cars.

Mauren O. 
Évaluation :
3

Parking was tight but customer service was excellent.

Scott G. 
Évaluation :
2

Truck battery was dead, cab was not clean, back of truck had broken tie down (wood piece laying on the floor). I reserved moving blankets, arrived to none available.

Brian E. 
Évaluation :
3

Quick and easy. In and out with any hassle

Trent B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meredith C. 
Évaluation :
1

Inform customers that they will be unable to complete their drop off if that is the case.

Nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel A. 
Évaluation :
5

Storageland U- Haul is the best place to rent any place in town. Ryan and his employees know how to treat their customers with the best customer care and make it easy.

Leland J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Quick and easy to pick up and return, really friendly staff at this location!

Kevin T. 
Évaluation :
5

the man who help us was very on it , h He did a great job! VERY HELPFUL and! The man we dropped off to was VERY HELPFUL !!

dana M. 
Évaluation :
1

They need to explain every little detail as far as what to expect explain their pricing everything make sure and ask a lot of questions when you go rent a truck from these folks they are not customer service oriented that is a fact

Kathleen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kitson K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary M. 
Évaluation :
1

treat your customers the way you would expect to be treated yourself. don't worry though - you'll never have me as a customer to steal from or deal with again!

STEPHEN O. 
Évaluation :
1

Not charge double.

ROSELIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Everything went really well! Easy pick & return. Very friendly & helpful. Merci.

DIANA-BETH M. 
Évaluation :
4

Keep up the good work.

Carl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Non les évaluations ont été soumises pour cet établissement.

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