Le client n'a pas laissé de commentaire.valentin R.
Customer Reviews for Lake County Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MICHAEL K.
I returned the equipment late, but they were understanding. I do realize that they depend on timely return. Other customers are depending on the equipment to be there for their use I felt bad. I paid the extra fee and all is well. I would definitely recommend uhaul!John K.
Le client n'a pas laissé de commentaire.Jennifer L.
Cricket is great to work with. She gets things done quick and efficiently. Highly recommend this location.Benjamin K.
Le client n'a pas laissé de commentaire.James B.
Very easy and convenient. Love it.JONATHAN P.
I called a few days ahead of time to give all my information so it wouldn't take long to finish up and get moving. We went the night ahead of time to finish signing the rental for the truck and was told we would be charged an extra day if we did that. We decided to go early the next day to finish up the paper work. When we got there it took him 40 minutes to get us out of the door. We had two men waiting to load the truck and we were 1/2 hour late getting there to open the house. I was so anxious the rest of the day and so disappointed in him taking so very long to get us out of there after I had called a few days earlier, gone there the night before and then have to wait 40 minutes to get us out of there. The gentleman, who was very nice, needs to let his wife do the paper work & get people out of there to do their move.Carrol G.
I requested blankets for protection of my belongings, and much of them were wet, not sure why. Other than that, perfectly satisfied. Very nice people.Doug V.
Great customer service each time I've dealt with this location. Also has storage if you need it. Great group of peopleDerick H.
He was friendly, patient and most of all HONEST. I was concerned I went over the miles I paid for, he informed me that I was overcharged and should not have paid per mile, He credited my card the extra I paid (I believe 30) because pick up location said I only had so many miles and I knew I would have went over so I paid extra just incase. However he said you do not pay per mile on trailers!! Thank youmichelle A.
Le client n'a pas laissé de commentaire.John S.
Easy access Nice place Great staffroy L.
The location was a little run down but the people there were great. They helped me swap out a truck that smelled like a marijuana farm which Ukiah U-haul gave me for a nice clean truck.Michael C.
I didn't realize that you charged $1,39 per mile plus refill the truck to the gas gage when I got it. Especially being driven locally. I used it to take my trash to the dump & my cans & plastic bottles to the recycling center. I paid $19 for the dump & $159 for the truck plus $25 to refill the truck. I only got $107,37 from my recycled items. So I lost out big time. From now on I'll take them in my car back & forth. If it was alot of miles then I could see paying extra for the miles but it was less then 100 miles total but it was all local but 5 trips.Joanne A.
Le client n'a pas laissé de commentaire.Russel H.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Gilbert D.
Have dealt with this location multiple times and they have always been super nice and friendly. Plus it's only a mile from where I live which makes it very convenient.Daniel B.
Le client n'a pas laissé de commentaire.Marilyn M.
Le client n'a pas laissé de commentaire.Chris O.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.Gary P.
The best uhaul experience i have ever had!!! Truly..Talia Y.
These guys do it all very good serviceDaniel A.
Awesome folks, They feel like family when I rent there..Dan K.
Awesome place !!!! Would recommendMARY CATHERINE P.
The people are awsomeDean S.
Le client n'a pas laissé de commentaire.Alyssa E.
Very nice people who go above and beyond for their customersBryan D.
Very helpful and friendly peopleJeremy B.
Le client n'a pas laissé de commentaire.DERICK H.
Trailer could have been cleaned .JONATHAN T.
The internet and the electricity went out at the location where I picked up the UHaul. The owner went above and beyond by calling his Supervisor at uhaul and I was able to complete the check out on the phone. His tenacity was appreciated because we had everything in place to move my daughter from California to Reno, Nevada that weekend. Sincerely. Debbie WhiteDeborah W.
Always friendly are easy going. I rent a lot and they're my favorite .mGary H.
Le client n'a pas laissé de commentaire.OSCAR M.
Le client n'a pas laissé de commentaire.Pawel K.
Le client n'a pas laissé de commentaire.Sarah V T.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.GREGORY C.
When a customer extends their reservation their millage should be amended.JAMES G.
Patrick was awesome!! Helpful and friendly.Michael P.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.STEPHEN JOSEPH M.
This duo team was amazing! We were on our way to Fort Bragg for the weekend when our truck broke down while pulling our 24 foot trailer. It was 5 pm on a Thursday, Pat and his wife accommodated our needs well beyond what they needed to. We rented a truck from them to continue with our trip, they allowed us to park our broke down truck in their yard where it was safe and gave us a courtesy call at the end of the evening to make sure we got to our destination safely. I would recommend this company over and over. Thanks again, Pat and Cricket! Gratefully, The Birkedals!HOLLY B.
Le client n'a pas laissé de commentaire.Diane O.
Her office was filthy! Dozens of spiders hanging from the ceiling, webs everywhere, a bird in the office that was messy, dust covered everything, floor was dirty, I literally tried not to touch anything. Also she didn't wear a mask when dealing with me. I understand that's a personal decision, but I was wearing a mask. If I noticed someone with a mask on still I would also put one on to match them to make my customer feel more comfortable. I've been vaccinated, but I have autoimmune disorders so I have to be extra careful. Not sure how a truck rental when booking in website goes from $47 to $177 something just feels off to me about that. And then when I went to return it at 4pm the sign said they were open, but office was locked and no one around. After calling out several times I called the number and she answered, but in a very unprofessional manner. We live in Nice so we felt convenience of renting from her was a great idea. However I'm not sure we will do that again, it might be worth our time to drive to Lakeport to rent a truck.Brandon M.
Le client n'a pas laissé de commentaire.VADIM A.
I really enjoy the owner and his family! Great people to work with and rent from!Cristina S.
Le client n'a pas laissé de commentaire.SUZU T.
Easy to get along with. Friendly and relaxed atmosphere. I returned the trailer early and they issued a refund for the unused timeGARY H.
Le client n'a pas laissé de commentaire.SAMUEL R.
The actual place I finally got the Uhaul from was fantastic but the Uhaul corporation is one of the worst run things that I have ever experienced in my life. I had a date to pick up for two weeks and it was switched three times during those two weeks which wasn't a huge deal. When I finally went to pick it up though there was no Uhaul at all for me. They didnt seem to care and told me to to drive 2 hours away to get it when I have had this reservation for two weeks. Thankfully I found a local one but I will NEVER use Uhaul again.Melanie R.
Le client n'a pas laissé de commentaire.DALE G.
Staff was very polite and professional knew exactly what I needed it was a totally hassle-free experience I would recommend that everybody uses them I will use them for any and all rental needs I have thanks Lake County Rental for a great experience it was a pleasure doing business .GlenGLEN N.
Amazing service with excellent customer care definitely the best uhaul service I have ever received.Chris K.
Le client n'a pas laissé de commentaire.ERIC L.
Cricket was very sweet/friendly. I told her that I didn't have a broom to sweep the truck. She told me not to worry she had a teenagerâ€¼ï¸Marie J.
Very accommodating and helpful!RONALD H.
Wonderful customer serviceCHRISTOPHER M.
Pat is one of the most helpful and friendly U-Haul owners we've ever encountered! We'll definitely use him as our first choice again!Cristina S.
The website said that a truck was available in my area, but minutes after booking I received a phone call telling me that the closest location was 60 miles away. Hard to believe that the entire bay area didn't have a 20 foot truck.Randall C.
This was the best drop-off I have ever had!!!Michael L.
Don't change anything. stay the way you are,,,,,GREAT...DALE G.
Le client n'a pas laissé de commentaire.FRED S.
Le client n'a pas laissé de commentaire.NICOLE R.
Don't go here unless you like farm animals, bird shit and rude customer service. There's wild animals running around wild everywhere, there's loud annoying birds all over the office. Not to mention the smell. And know one was wearing masks, and there's no room anywhere for social distancing. I don't even no how this place is open! Don't go here unless you plan on spending more money, this office specifically will try everything to over charge you or up sell you. They rented my reserved truck to someone else, but in my name, had me wait around for an hour. Just to tell me â€œthey screwed up, there computer shows I already picked up the truck. Somehow they rented the truck in my name but gave it to someone else. Oh, but wait ten more mins, someone's driving a truck back nowâ€ meaning another hour before I'd get a truck. The hole time there trying to charge me for both trucks.Robert C.
Nothing really. Staff was nice and knowledgeable.nicole D.
Le client n'a pas laissé de commentaire.Jonathan W.
This review is not for the location, service was great there. I did however request to pick up at a different location that was 20 miles closer to my home. I had to pay for an additional 40 miles that I didn't plan to. When uhaul changes the location, it may be more courteous to include a discount.Janet N.
Uhaul directed me to a site that didn't have anyone there and I was one of three waiting for a proprietor. Fortunately for me my original reservation was at Lake county mini storage and I had gone by to discuss getting my truck in advance of my move. Even though they were closed on the day I went in I was assured that in the event that U haul corporate reneged on my reservation they would assist me even though my pick up day was a day they would be closed. I can not thank them enough for going above and beyond to help me when it looked like i might be without a truck for my move.Steven S.
I was over charged on milage and renal fee. They said they lost a rental because I got there late so she charged me for that. And then she said a few mins.blater she had it rented out . I was there on time she wasn't there. So that makes me late. I don't know why people have to lie and cheat. Oh did I tell you she had a huge pig in the office.Christine D.
consistently excellent servicedale G.
Le client n'a pas laissé de commentaire.Bruno G.
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Tong Z.
The person running the Stokes Ave location was incredibly nice and helpful. However, the fact that the location was 3,5 hours from my preferred pickup location was completely unacceptable. My spouse and I were both forced to take an unexpected vacation day to drive a total of 7 hours to pick up the U-haul. We were discounted $100, but this does not come close to covering the gas + time spent driving + lost work time/last minute canceled meetings + stress of driving when we should've been packing up the apartment. There is a good chance I will never use U-haul again because of this experience and I've already recommended to 3 friends that are also moving in the near future to go with a different moving company. Everyone I've talked to about this experience so far has been appalled by the customer service and experience.Oliver T.
Great people and great service!ANTHONY B.
The utility dolly was broken, strap torn unusable and the other dolly was unusableMandy W.
Le client n'a pas laissé de commentaire.Bruno G.
U-haul needs more equipment in this location.ERIC C.
Lower your cost for frequent users.dale G.
I didn't no they had after hours drop off at this location so I was a day late bringing the U-Haul back and didn't think it would be that big of a deal I would just be charged for an extra day it's happened to me in the past and you guys are usually great about having customer serviceâ€¦ The lady location called me at eight in the morning and started yelling at me and telling me she was going to send a tow truck to get the U-Haul and I was going to have to pay for it then she proceeded to tell me that somebody else had the U-Haul reserved and if I didn't have it there I was going to have to pay 50 extra dollars for their cancellation fee ...Robert A.
Le client n'a pas laissé de commentaire.Dana T.
Le client n'a pas laissé de commentaire.dale G.
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Jennifer W.
Le client n'a pas laissé de commentaire.Nora B.
Great office helpColleen C.
genuinely nice people who are a pleasure to work with.John E.
I would not go anywhere else in this area to rent a u haul . The service is awesome . Everyone that I have met while renting a u haul has been Very friendly and accommodating. One time I was even given a ride home . I love this place I feel very comfortable when I go and it is a very welcoming place . And they are animal lovers . Word of mouth travels fast . Pass it on . Thank youMary P.
The entire experience was a breeze. Thank you Uhaul!derek B.
nothing ...it was great serviceRobert Q.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.dale G.
Le client n'a pas laissé de commentaire.REYLEEN J.
Le client n'a pas laissé de commentaire.Mauricio C.