Customer Reviews for Lake County Mini Storage
(Concessionnaire U-Haul dans le voisinage)

376 évaluations

2371 Stokes Av   Nice, CA 95464

(707) 275-8007

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 275-8007

2371 Stokes Av
Nice, CA 95464

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very helpful and friendly people

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERICK H. 
Évaluation :
3

Trailer could have been cleaned .

JONATHAN T. 
Évaluation :
5

The internet and the electricity went out at the location where I picked up the UHaul. The owner went above and beyond by calling his Supervisor at uhaul and I was able to complete the check out on the phone. His tenacity was appreciated because we had everything in place to move my daughter from California to Reno, Nevada that weekend. Sincerely. Debbie White

Deborah W. 
Évaluation :
5

Always friendly are easy going. I rent a lot and they're my favorite .m

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pawel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

When a customer extends their reservation their millage should be amended.

JAMES G. 
Évaluation :
3

Patrick was awesome!! Helpful and friendly.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN JOSEPH M. 
Évaluation :
5

This duo team was amazing! We were on our way to Fort Bragg for the weekend when our truck broke down while pulling our 24 foot trailer. It was 5 pm on a Thursday, Pat and his wife accommodated our needs well beyond what they needed to. We rented a truck from them to continue with our trip, they allowed us to park our broke down truck in their yard where it was safe and gave us a courtesy call at the end of the evening to make sure we got to our destination safely. I would recommend this company over and over. Thanks again, Pat and Cricket! Gratefully, The Birkedals!

HOLLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane O. 
Évaluation :
1

Her office was filthy! Dozens of spiders hanging from the ceiling, webs everywhere, a bird in the office that was messy, dust covered everything, floor was dirty, I literally tried not to touch anything. Also she didn't wear a mask when dealing with me. I understand that's a personal decision, but I was wearing a mask. If I noticed someone with a mask on still I would also put one on to match them to make my customer feel more comfortable. I've been vaccinated, but I have autoimmune disorders so I have to be extra careful. Not sure how a truck rental when booking in website goes from $47 to $177 something just feels off to me about that. And then when I went to return it at 4pm the sign said they were open, but office was locked and no one around. After calling out several times I called the number and she answered, but in a very unprofessional manner. We live in Nice so we felt convenience of renting from her was a great idea. However I'm not sure we will do that again, it might be worth our time to drive to Lakeport to rent a truck.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VADIM A. 
Évaluation :
5

I really enjoy the owner and his family! Great people to work with and rent from!

Cristina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZU T. 
Évaluation :
5

Easy to get along with. Friendly and relaxed atmosphere. I returned the trailer early and they issued a refund for the unused time

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R. 
Évaluation :
1

The actual place I finally got the Uhaul from was fantastic but the Uhaul corporation is one of the worst run things that I have ever experienced in my life. I had a date to pick up for two weeks and it was switched three times during those two weeks which wasn't a huge deal. When I finally went to pick it up though there was no Uhaul at all for me. They didnt seem to care and told me to to drive 2 hours away to get it when I have had this reservation for two weeks. Thankfully I found a local one but I will NEVER use Uhaul again.

Melanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE G. 
Évaluation :
5

Staff was very polite and professional knew exactly what I needed it was a totally hassle-free experience I would recommend that everybody uses them I will use them for any and all rental needs I have thanks Lake County Rental for a great experience it was a pleasure doing business .Glen

GLEN N. 
Évaluation :
5

Amazing service with excellent customer care definitely the best uhaul service I have ever received.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
5

Cricket was very sweet/friendly. I told her that I didn't have a broom to sweep the truck. She told me not to worry she had a teenager‼️

Marie J. 
Évaluation :
5

Very accommodating and helpful!

RONALD H. 
Évaluation :
5

Wonderful customer service

CHRISTOPHER M. 
Évaluation :
5

Pat is one of the most helpful and friendly U-Haul owners we've ever encountered! We'll definitely use him as our first choice again!

Cristina S. 
Évaluation :
5

The website said that a truck was available in my area, but minutes after booking I received a phone call telling me that the closest location was 60 miles away. Hard to believe that the entire bay area didn't have a 20 foot truck.

Randall C. 
Évaluation :
5

This was the best drop-off I have ever had!!!

Michael L. 
Évaluation :
5

Don't change anything. stay the way you are,,,,,GREAT...

DALE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE R. 
Évaluation :
1

Don't go here unless you like farm animals, bird shit and rude customer service. There's wild animals running around wild everywhere, there's loud annoying birds all over the office. Not to mention the smell. And know one was wearing masks, and there's no room anywhere for social distancing. I don't even no how this place is open! Don't go here unless you plan on spending more money, this office specifically will try everything to over charge you or up sell you. They rented my reserved truck to someone else, but in my name, had me wait around for an hour. Just to tell me “they screwed up, there computer shows I already picked up the truck. Somehow they rented the truck in my name but gave it to someone else. Oh, but wait ten more mins, someone's driving a truck back now” meaning another hour before I'd get a truck. The hole time there trying to charge me for both trucks.

Robert C. 
Évaluation :
3

Nothing really. Staff was nice and knowledgeable.

nicole D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

This review is not for the location, service was great there. I did however request to pick up at a different location that was 20 miles closer to my home. I had to pay for an additional 40 miles that I didn't plan to. When uhaul changes the location, it may be more courteous to include a discount.

Janet N. 
Évaluation :
5

Uhaul directed me to a site that didn't have anyone there and I was one of three waiting for a proprietor. Fortunately for me my original reservation was at Lake county mini storage and I had gone by to discuss getting my truck in advance of my move. Even though they were closed on the day I went in I was assured that in the event that U haul corporate reneged on my reservation they would assist me even though my pick up day was a day they would be closed. I can not thank them enough for going above and beyond to help me when it looked like i might be without a truck for my move.

Steven S. 
Évaluation :
1

I was over charged on milage and renal fee. They said they lost a rental because I got there late so she charged me for that. And then she said a few mins.blater she had it rented out . I was there on time she wasn't there. So that makes me late. I don't know why people have to lie and cheat. Oh did I tell you she had a huge pig in the office.

Christine D. 
Évaluation :
5

consistently excellent service

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tong Z. 
Évaluation :
4

The person running the Stokes Ave location was incredibly nice and helpful. However, the fact that the location was 3,5 hours from my preferred pickup location was completely unacceptable. My spouse and I were both forced to take an unexpected vacation day to drive a total of 7 hours to pick up the U-haul. We were discounted $100, but this does not come close to covering the gas + time spent driving + lost work time/last minute canceled meetings + stress of driving when we should've been packing up the apartment. There is a good chance I will never use U-haul again because of this experience and I've already recommended to 3 friends that are also moving in the near future to go with a different moving company. Everyone I've talked to about this experience so far has been appalled by the customer service and experience.

Oliver T. 
Évaluation :
5

Great people and great service!

ANTHONY B. 
Évaluation :
3

The utility dolly was broken, strap torn unusable and the other dolly was unusable

Mandy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno G. 
Évaluation :
5

U-haul needs more equipment in this location.

ERIC C. 
Évaluation :
5

Lower your cost for frequent users.

dale G. 
Évaluation :
1

I didn't no they had after hours drop off at this location so I was a day late bringing the U-Haul back and didn't think it would be that big of a deal I would just be charged for an extra day it's happened to me in the past and you guys are usually great about having customer service… The lady location called me at eight in the morning and started yelling at me and telling me she was going to send a tow truck to get the U-Haul and I was going to have to pay for it then she proceeded to tell me that somebody else had the U-Haul reserved and if I didn't have it there I was going to have to pay 50 extra dollars for their cancellation fee ...

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora B. 
Évaluation :
5

Great office help

Colleen C. 
Évaluation :
5

genuinely nice people who are a pleasure to work with.

John E. 
Évaluation :
5

I would not go anywhere else in this area to rent a u haul . The service is awesome . Everyone that I have met while renting a u haul has been Very friendly and accommodating. One time I was even given a ride home . I love this place I feel very comfortable when I go and it is a very welcoming place . And they are animal lovers . Word of mouth travels fast . Pass it on . Thank you

Mary P. 
Évaluation :
5

The entire experience was a breeze. Thank you Uhaul!

derek B. 
Évaluation :
5

nothing ...it was great service

Robert Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale G. 
Évaluation :
5

Awesome!

Jaime B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYLEEN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mauricio C. 
Évaluation :
5

It is always a pleasure using Lake County Mini Storage, they are always very kind and professional.

Shavona J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel P. 
Évaluation :
5

Extremely helpful extremely great service

Guadalupe V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa G. 
Évaluation :
5

Great experience thank you rich

James T. 
Évaluation :
5

No criticisms. They were very helpful.

Zachary W. 
Évaluation :
5

Probably the best U-Haul service I have ever had. The local information and help with directions was wonderful.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy S. 
Évaluation :
5

Consistently the best.

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony R. 
Évaluation :
5

They were very helpful and it only took five minutes! Least stressful part of my move

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien H. 
Évaluation :
5

Great customer service!

Michael B. 
Évaluation :
5

This place is always excellent and helpful and friendly.

Daniel B. 
Évaluation :
5

super sweet and curious

Amy H. 
Évaluation :
5

The upload link to UHaul did not work. I was able to take pictures and attach pictures of my drivers license, but the “upload” button did not work. This slowed the checkout process since I had already supplied my info during my online reservation. ( Running iOS v13,3 and Google Chrome.) The location, equipment and “Pat” were excellent!

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA N. 
Évaluation :
5

Very good people to work with

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judson E. 
Évaluation :
5

could not be better

Joan V. 
Non les évaluations ont été soumises pour cet établissement.

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