Customer Reviews for Lake Erie Lawn & Garden
(Concessionnaire U-Haul dans le voisinage)

1277 évaluations

7833 Munson Rd   Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

(440) 209-1016

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(440) 209-1016

7833 Munson Rd
Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy F. 
Évaluation :
5

The truck bed had rocks and dirt in it and the cab smelled strongly of cigarette smoke.

ERIC B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Branden T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

t was raining during my move yesterday and we discovered there is a leak inside the truck so items inside got wet. Thankfully we discovered it early and were able to cover the items in that area of the truck to prevent further saturation. Feel free to contact me for additional information.

AMANDA H. 
Évaluation :
5

Nice, helpful people.

Tracy E. 
Évaluation :
3

was told I get a 50 $guarantee but didn't receive any of that credit and charged for my whole uhaul

samantha S. 
Évaluation :
5

Happy with the whole process. Price was competitive.

JACK A. 
Évaluation :
5

Great experience…everything went smooth

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Mobile app gave wrong location of truck

JASPM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Nothing!

VERNICE P. 
Évaluation :
4

Everything went well except for one scare when the check engine light came on. There were no issues though.

Louis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
3

Rental location was fine but did not provide appropriate equipment that was paid for. Moving without the dolly we reserved was both frustrating and was more difficult than necessary

Kenneth O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
3

The truck was in a horrible shape. Scratches all over, dents, broken plastic pieces, rusty drippings inside and outside the cargo... then I turned it on and the red "brake repair needed" light came on and beeped the entire time. Since it was a very short drive and I was late due to the very much needed thorough pre-trip inspection, I decided to take it out anyways. As I was driving, the cabin was bouncing so hard, I thought it was going to split in half.. On top of that they didn't provide the furniture pads I'd requested (I did get a refund at checkout) and they didn't have a dolly to rent me. At the end it did the job but that truck should not be rented out! The cashier told me "they don't make new trucks so we rent what we have left".. I understand these are weird times but as a truck driver myself, I can only imagine if it had been rented out by people going long-distance..

Arnaud H. 
Évaluation :
1

I pick a 8am pick up time and was supposed to be able to use my phone to do so. The system was down so I was not able to do so. Call Uhal twice wait on hold for 5mins both time then the system automatically hung up on me telling me it was a high call volume to call back later. This uhal location charged me 25 $for a cleaning fee because I parked the truck in their lot next to a stroller and car seat some one else left behind on the ground. I did not belong to me and I did not bother to touch it due to covid. They said they would refund me and have not done so yet.

Alicia A. 
Évaluation :
1

provide fresh signage that is not faded, lock box location, same set-up at all locations, larger parking lot area, other parts and equipment for business blocking areas, No parking for customers, overgrown shrubs, to many business in the same building, only one person to do all work items..

TIMOTHY B. 
Évaluation :
1

Uhaul rescheduled me to this location for a 9:00am pick up and they don't even open until 10:00am! No calls advising of this and even in the update email it stated 9:00am. To make this even worse we only had to book this uhaul due to the previous weekends rental breaking down and stopping us from completing our move. We also found out there was a cleaning fee charged for said broken down rental and we only moved inside items. I wouldn't suggest uhaul to anyone at this point. I am awaiting a follow up call from management.

CHRISTINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

Check engine light came on brakes were squeaking, truck was loose and all over the road when I was driving. I've never had this experience ever with U-Haul. I am very disappointed

DAVID M. 
Évaluation :
4

Truck and trailer were not that clean and smelled bad.

Heather L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

QUINTINA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
5

No bad comments. The young lady that took care of me was so helpful and friendly. She explained the process so I would understand. It was very reasonable to me, too.

LAURA P. 
Évaluation :
3

Place was a mess and they did not help hook up the trailer. Other locations I have rented from always hook up the trailer for you.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD G. 
Évaluation :
5

The staff at Mentor Lawn and Garden UHAUL are both professional and expedient for an excellent rental experience.

ADAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
3

I was not informed that I had a 6 hour limit when I went to pick up the truck and was charged for 2 days. I used the truck from 12:30pm-10:30pm. I did not know I needed to take a picture of odometer and returned the key before seeing it in my email. The communication could improve.

LAURIE M. 
Évaluation :
1

I rented the vehicle for 24 hours and returned it before the 24 deadline but was charged for 48 hours. They told me they needed to clean and disinfect the vehicle and would email me the invoice. When I received the invoice, I was charged 48 hours and 3 gallons of gas. I have time/dated pictures of the mileage and fuel level which was 1/8 higher than when I picked up the vehicle. I heard of bad experiences with this rental location and now I have my own experience to spread around town. Thanks UHAUL for partnering with a below grade distributor. Bad for UHAUL and typical for Lake Erie Lawn & Garden.

TIMOTHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason M. 
Évaluation :
5

Fantastic service

Joseph W. 
Évaluation :
5

Windshield wipers were falling off the car so made rain challenging to drive through, But I don't hold that against the Pickup location..

Daniel B. 
Évaluation :
3

The truck was very dirty and smelled like cigarette smoke. It could barely make it over 50 MPH. It felt unsafe to drive. The ramp repeatedly got stuck and we had to fix it ourselves. The renting location said they would get us some money off our bill but we were charged full price. I'm tired of seeing all the ads for UHaul and their modern fleets and then get stuck with a truck that should have been scrapped years ago. Even the rental agent admitted that they have been begging UHaul to get rid of this truck. Yes, it did the job but it didn't make it any easier.

Fred S. 
Évaluation :
2

Truck was dirty, low tire pressure light on, 2 miles down the road, check engine light came on. Only hauled 200 pounds for 9 miles, thankfully, because the brakes were so touchy, at least 1 wheel locking up. 1 hour to check in, and after standing for 40 minutes, lady said it would still be at least another hour to wait to check the truck back in because of Co

James N. 
Évaluation :
2

The pickup truck with only 11 000 miles has dents in it already. The inside looks as if has never been cleaned. All surfaces have a thick layer of dust and floors are muddy. And the truck reeked of cigarette smoke, even worse when I turned on the vents. I also left my back support pillow in the truck and not only has no one contacted me to tell me, I've tried calling 3 times yesterday and they won't even answer their phones.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne E. 
Évaluation :
3

We never inspected the truck prior, it leaked rain water and appear to have grease on the walls.

FRANK S. 
Évaluation :
1

Terrible experience and will never do any kind of business at Lake Erie Lawn & Garden again. Younger woman was incredibly rude. After renting truck I drove away and noticed check engine light was on. I went back and told her and she said " It's not my problem. You rented the truck so you have to call U-Haul.". Then she said it was just the maintenance light and whoever does the maintenance never reset the lights on any of the vehicles. She then said they had 4 trucks on the lot with the check engine light on as if that made it acceptable. An older woman stepped in and called the manager and I was able to get a newer truck where the check engine light was off and I successfully made my move. For me Lake Erie Lawn & Garden was the face of U-Haul and I'll rent from another company next time.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE R. 
Évaluation :
5

Everything was great, thanks.

CATHERINE R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AARON P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricky L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
2

Truck was dirty when I picked it up. Parking was so tight that I had trouble leaving the spot where the rental vehicle was parked. The next few days I made 8 phone calls to this establishment trying to rent the vehicle again. Four times I got no answer during normal business hours. Twice I was asked to call back later. Twice, on two different days, I was told that their Uhaul computer was down.

MICHAEL D. 
Évaluation :
2

Could not access the site, so no one at hte location could think outside of the box. Got them to give ma a truck by writing everything down on paper. A total mess. I had already checking in and done everything online and they said that didn't matter. Why even have done all of that? Many people left frustrated. Had the truck for 2 hours only. Then on Monday someone called to see when the truck was coming back. Super frustrating!!

Jennifer A. 
Évaluation :
5

I set up the reservation online, however when I arrived, the agent told me there were no trucks available in my size requested. It was chalked up to a computer inventory error. I had to downsize to a cargo van. Please ensure inventory is truly available.

STEVEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don P. 
Évaluation :
3

Too expensive

Susan T. 
Évaluation :
1

They said that the van was “sanitized” but it reeked of the smell of smoke. Even driving with the windows down the smell wouldn't leave. My Clothes smelled like smoke when I was done and I only drove 24 total miles! The back of the van was filthy. “Sanitized”? Hardly!!

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN K. 
Évaluation :
5

Had problem checking in on the link for after hours check in with the location identification. However the people were very helpful in customer service. Overall I was very pleased with the service and would definitely use UHaul again should the need arise.

paula R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Nothing every thing was excellent

WILLIAM H. 
Évaluation :
5

Excellent service as always that's why I always go here.

ALEXANDER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
1

When I went to the truck all the sensor lights were on. When I went to tell employee she explained it was because it rained the previous night. I had to fill 2 of the tires twice during my move. And the truck had no ramp, which I was not informed.

Lynda E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
2

Better keep an eye on your credit card or they will rip you off after you leave! I rented a 6x12 trailer for a 24hr period ending at 10:00am. The total charge was roughly 41,00 $. I returned the trailer before the designated time and left it in the space nearest where I took it from originally. On a whim, I took photos of the trailer and the placement. Six hours later that that same day, I got a text alert that my cc had been used at U-haul for an add'l 22,00 $ purchase. Wait a minute, what?! I immediately called and was first told it was the hold followed by the charge. I called BS. They then said, well you left the trailer in a different spot than you got it from so we charge you extra for that. What?!? Is this a U-haul thing? Crank up the price 50 % on a bogus charge and try to sneak it in when the customer is long gone? At NO time was there any discussion that if you did not return the trailer to the EXACT spot from whence it came, you will be fined. Who ever heard of this!?! I told them "Really? Well there was U-Haul truck parked in my original space and I have time-stamped photos of everything to prove it. So have at it and prepare for a battle." Suddenly they were reversing the charge they FRAUDULENTLY charged against my card. This was NOT a simple mistake or an oversight. This was a deliberate attempt to punish a customer because they had to move their equipment, and they did it without any notification to me. They seemed pretty shocked that I called within 3 minutes of them using my card. So no, I would NOT recommend renting from this location. They have proven themselves to be dishonest.

MICHAEL W. 
Évaluation :
5

Have used this location to move numerous times! Always fast, clean, on point. But I mainly love the cat that's always there to greet me when I pick my truck up! Many things to love about his location!!!!!! (And the cat, lol)

Jesse W. 
Évaluation :
5

Had arranged for pickup before the location was opened. When I went to check-in on-line, I was told that my reservation had been changed to an in-person registration and had to return an hour later. It would have been nice to know this in advance so that I didn't waste all this time.

Stuart L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG T. 
Évaluation :
5

Amazing staff. I told you I would be back.

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Excellent people very friendly and helpful

Alexander D. 
Évaluation :
3

Service rep stated cab is sanitized after every use. I don't know how the sanitizer works through all the dust/dirt.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayshaun A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

This was a very good experience and the price was reasonable when I cross shopped with Penske!

JoSeph M. 
Évaluation :
5

Ensure that the windshield gets replaced due to a large crack, check engine light was illuminated, and front end alignment needs to be completed.

CHRISTOPHER S. 
Évaluation :
4

There was a warning of low tire pressure in the truck. The staff at the rental place explained it was a bad sensor. The staff were very polite and took care of me right away.

STEVEN J. 
Évaluation :
2

Remote pickup of van prior to opening of the store railed. Key not made available as the online system indicated it would be. Van was quite dirty.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua T. 
Évaluation :
5

My experience was totally seamless and I have no recommendations for you at this time.

JONATHAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nitin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
1

Made a big mistake not reporting the return of the truck causing a charge for 4 days in the credit card when the truck wad return the very same day only one hour after it was rented. For sure we'll never use that location again

Conrado H. 
Évaluation :
5

I told them someone had smoked in the truck before us that is sickening to me and my son who was with me.

Donald M. 
Évaluation :
5

The washer fluid was empty

art H. 
Évaluation :
3

Everything was fine, besides picking a time of when to return the uhaul. When I put the reservation in, the woman I spoke to said to put down a random time of when to return the uhaul, but that it didn't matter and that I can have the uhaul until 10pm. At 4 o clock, I get a call from a woman who was VERY rude and said I needed to have the uhaul back at 3:30. This was very confusing and then woman who called was very rude. The truck was also dirty when I received it. Other than that everything was great.

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew D. 
Évaluation :
3

i requested a moving dolly and a furniture dolly online when i placed my order when i went to pickup they did not know about the dollys and did nota any furniture dollys

chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON S. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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