The employee present was very helpful and also explained to me that the truck I had rented was inadvertently a truck intended for an in-town move rather than a cross state move. Thanks to his assistance I was able to better plan for future trips and also received a refund for the fee from U-Haul support due to the confusion in placing the order on the U-Haul app.
Mick B.
Customer Reviews for Lake Orion Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best around, easy to deal with
Randy W.Too dark to see what you are doing
Bruce L.In and out...no problems. Truck clean and ready to go. Return ran smoothly.
JASON O.Rusty rims
Frank G.Best place around
Jay L.The service was top notch and fast. They worked with me on the request to remove the hand tuck from the vehicle with no issue whatsoever. this will be my go to location.
Alan T.Great service and super friendly staff.
Juergen G.Very easy and helpful!
Daniel V.Vehicle was clean and ready for me. Check out and check in was simple. Great rental.
Gary P.Great team, helpful and polite.
Paul S.Merci
John H.Excellent customer service!
Robert B.Staff here where very friendly. They checked to make sure everything i needed was available. As well as making sure u understood what the expectations where for returning the vehicle, sweeping, fuel etc. Highly recommend
ryan S.Staff was very helpful and friendly as they always are!
John P.This rental was well worth the money and I will be coming back! The gentleman that waited on me was very professional and courteous. Than you. J. M.
JOHN ROBERT M.Excellent customer service.
Stuart K.Service was great - very helpful Trailer was very nice
CHRISTIAN H.Very Professional !
JOHN F.I really didn't interact with them much because I was just returning a truck.
Allison L.The team in Lake Orion is courteous and quick. Always an easy experience to rent from them.
Matthew G.Extremely disappointed, the truck was dripping wet on the cargo area I had to spend almost an hour cleaning and drying it before the helpers were able to start loading the truck
Rodolfo L.It was a easy process!
Ronald L.I ordered a dolly and it wasn't in the truck and the location was closed, I emailed after I left and said I would like to be reimbursed for it and got no response.
KELLEY N.I paid for a dolly and blankets but none were provided
Michael S.Drop off location was closed but had a good area that made it east to drop the trailer and drive out without backing.
CHARLES G.Everything was great
Greg H.Excellent location Always helpful and friendly Highly recommend this store!
CHRISTINA M.They were super friendly and helpful!
Nicole B.Service was excellent. Just keep it up.
WILLIAM DOUGLAS K.Gentleman that helped me place a reservation was awesome!!
CAROLE P.Excellent service à la clientèle. Very understanding and knowledgeable.
Eli M.Better computer system.
Ted S.cleaner up internally, the cabin and get out the smoking smell.
JOSE J.I always enjoy working with Lake Orion Equipment Rental. They are so very nice. I was especially appreciative of the help hooking the trailer we rented to my vehicle. This is always my first choice when I need to get a U-Haul!
Diane U.The drop off app is glitchy, it kept kicking me out trying to add photos. Other than that great experience. Merci
THOMAS W.Our experience was mixed. We reserved a trailer, but when we got there, the trailer we were assigned had a malfunction in the wiring. There was another identical trailer that worked fine, but it had been reserved for the next morning, so they weren't going to let us take it instead. There were no other trailers available. We were ultimately allowed to use the working trailer after promising that we would have it back by 8am the next morning. After hours drop off was convenient. We appreciated their willingness to work with us.
Michael G.Friendly with a fast in and out. I'll use again.
DAVID ALEX V.Very friendly and accommodating.
MARTIN E.Great service!
Stephen S.I easily made my reservation on-line and it was ready and waiting for me when I arrived! Would definitely recommend this location and will use in the future
Mary G.I was just told that I was going to be paying one price and then I ended up paying a lot more than what I was supposed to. That is kind of annoying, especially when we filled the truck up when we brought it back and we were still charged almost $40 for gas.
Scott O.Top notch service. Can't say enough good things about lake Orion rental and the staff. Will definitely do business with them in the future
SHANE W.Trailer was in good condition but was caked with mud on outside and dirty on inside. Needs to be hosed off.
Gary F.I wouldn't go anywhere else to get my stuff the owner is always friendly. Wish there was more places like this one.
james B.None at this time.
Joseph S.Eric does a great job and is always very nice and helpful
thomas B.Helpful and Pleasant
Thomas L.Great customer service very friendly
thomas B.Great rental experience overall! Reserved online, came in the following day and was out the door in less than 15 minutes… great job. Will definitely use this location for future rentals.
Kurt G.Great customer service!!!!
thomas B.