The truck we picked up from this location broke down on the interstate. I thought that trucks would be inspected between rental arrangements but that does not seem to be the case. Inspect the vehicles for mechanical issues. Experiencing a truck breaking down was very stressful. Waiting 7-8 hours for a resolution for the broken-down truck was incredibly stressful. Transloading a truck and not having moving assistance arranged by UHAUL until 2:00pm the day following the truck breakdown was beyond stressful. I realize this site above only had responsibility for the truck. The customer service of UHAUL overall needs improvement.
Jennifer G.
Customer Reviews for Lakeshore General Hardware LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The gas hand was a floater, would definitely have that check other than that it was good
brittany V.The woman that helped us was so sweet and so calm, despite the stress she was under with the business she was getting. She didn't have a truck small enough for us, she understood our situation and sent us to a place nearby with the size truck we needed. We had zero issues getting the truck.
Jenna C.This place was overloaded with U-Haul equipment. U-Haul needs to have someone disperse equipment to other locations to make it more convenient for customers to rent & to help U-Haul centers to not overload their property.
JOE A.Very nice people to work with. Truck was in good shape.
DANNY K.Thank y'all so much, made moving so much easier this go around.
Farrah K.Jeremy was great!
Regina B.I did not rent anything let alone a uhaul. If soneone rented a truck under this name or this email its fruad
Andres V S.Sales associate was incredibly helpful and friendly. Unfortunately, truck smelled like smoke and had a cracked windshield. Would have been a much more enjoyable trip with cruise control. Next time I will confirm whether or not the Uhaul has it before I rent.
ERICA M.The staff there was extremely helpful and quick. Clean equipment and well maintained. Would definitely recommend this location to anyone looking to rent a u haul.
Allan H.The guys at the location are friendly and helpful. Shop there often.. Dropped ours off after hours around midnight. Locations well lit and easily accessible. Drop box just off the front door. Second time we've used the location with no issues what so ever.
BRANDON M.very frendly
john R.Cleaner, there was a lot of dog hair and old food on the floor
Marissa J.Most5 Li8kely the BEST experience with U-Haul that I have ever has John McDonald
JOHNNY M.Attendant at store was very helpful. Excellent customer service. âââââ
Raymond C.They were great, I use them whenever I need a rental
Michael F.Very friendly and helpful
REGINA B.First of all, I do not appreciate the innacurate report and being placed on the DO NOT RENT to status. I'm not sure why this occurred other than the gentleman at the rental counter saying that I had gotten pulled over on I40 for excessive overweight pulling a car hauler with a UHAUL truck. First, I have NEVER towed a car and even more NEVER rented a car hauler. Secondly, I work for a company that checks our driving records annually and I would have been reprimanded for this offense. UHAUL needs to do a better job of screening and documenting to eliminate this from ever happening again. Unfortunately for UHAUL, I have 3 moves scheduled this year for my daughter, my son, and my wife and I but due to this completely false accusation, I will do business elsewhere.
Donald M.Check out was okay but they did not explain equipment use or the damage to the truck. Only found damage report on back of validation tag when checking in.
Michael L.Make sure it is mechanically sound and safe to drive. The truck had a messed up wheel barring and could not go over 55 mph without feeling like the wheel was going to come off.
Brittany D.I have used this location before and I always had a good experience..
Joseph G.Both individuals I dealt with were very knowledgeable. Initial pickup was 10-15 mins tops. Drop off was 5 mins, no need to go back inside, everything was taken care of outside.
Gregory T.Nice people!
Bryan C.Staff was friendly and went above and beyond to help.
MICHAEL S.Less than 10-mins to do the pickup paperwork & out the door where the same gentleman did the hookup for me. Return was even quicker. He met me in the parking lot & unhooked the trailer. Checked me off as "returned", emailed me the receipt, & I was done& gone. 3-mins tops. The gentleman really knew his stuff, and was very courteous.
Gregory T.Great service as always.
Svetlana Faye C.Every thing and everyone were excellent
EDWARDWILLIAM D.I was charged for more miles then I used. The gentleman was very helpful but said I'd need to call the 800 number to have it fixed. At the 800 number she said she would refund my extra $10 but hasn't. Normally I love my Uhaul experience but this time was very aggravating.
Dennie F.Great people to do business with,Keep them as one of your agents!
Ronald P.Outstanding people on both ends. Trailer was like-new and terrific.
Joseph G.Excellent place to rent from..
Tammy T.Very friendly helpful associates
John L.Man at the store was really great.
Terry E.Vehicle broke down. Transmission went out. They patched it together on the side of the road. Vehicle broke down again shortly after. Tow truck came and picked up vehicle so high it broke items inside. This cost me a lot of money in wages and expenses I should not have to cover
RYAN D.Was a little confused as to where Inwould take trailor when I was through. I took it to the closest one from my hiuse whuch was just two miles instead of 15 miles away as they suggested..Girl checked it in and said good to go at J Creek towing..worked just fine.
walt W.Jeremy was very friendly. I will use them again.
Robert B.Lakeshore hardware is good people. They are very helpful. Go see them for anything from u-hauls to hardware supplies.
Justin F.none
Robert L.Fast and easy drop off
Creg J.I reserved directly with the pick up location directly and reconfirmed 48 hours prior to puck up. Worked great for me.
Bonnie Z.Keep doing what your doing excellent customer service.
Douglas S.Trunk stunk like a pig farm. The add on TV for the 10 foot truck says 0,79 a mile but we were charged 0,99 a mile.
dale T.Some items were left in the cab, They called me to let me know, and were really polite about holding them for me to pick up. I would recommend this drop off point for your moving needs.
kathy N.Ac unit barely blew. I called in to change order, was told no addled charge and I got charged 15 bucks due to mileage. I could have dropped it off where I was at if I had of known that
Eric W.The website didn't work, i had to download the app to be able to complete the pickup. The customer service rep at uhaul was very helpful.
Amy G.Location was closed at drop off! Did not receive our $25 refund for returning a clean truck!
Bobette S.The UHaul website needs to provide accurate pick up locations when placing orders. I had my pick up location change to two other locations before they finally settled on one. Very frustrating.
Beth S.