The truck we picked up from this location broke down on the interstate. I thought that trucks would be inspected between rental arrangements but that does not seem to be the case. Inspect the vehicles for mechanical issues. Experiencing a truck breaking down was very stressful. Waiting 7-8 hours for a resolution for the broken-down truck was incredibly stressful. Transloading a truck and not having moving assistance arranged by UHAUL until 2:00pm the day following the truck breakdown was beyond stressful. I realize this site above only had responsibility for the truck. The customer service of UHAUL overall needs improvement.Jennifer G.
Customer Reviews for Lakeshore General Hardware LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bean Station, TN 37708
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 7h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gas hand was a floater, would definitely have that check other than that it was goodbrittany V.
Le client n'a pas laissé de commentaire.Victor G.
Le client n'a pas laissé de commentaire.James T.
The woman that helped us was so sweet and so calm, despite the stress she was under with the business she was getting. She didn't have a truck small enough for us, she understood our situation and sent us to a place nearby with the size truck we needed. We had zero issues getting the truck.Jenna C.
Le client n'a pas laissé de commentaire.Andre P.
Le client n'a pas laissé de commentaire.Caroline G.
This place was overloaded with U-Haul equipment. U-Haul needs to have someone disperse equipment to other locations to make it more convenient for customers to rent & to help U-Haul centers to not overload their property.JOE A.
Le client n'a pas laissé de commentaire.paula J.
Very nice people to work with. Truck was in good shape.DANNY K.
Thank y'all so much, made moving so much easier this go around.Farrah K.
Jeremy was great!Regina B.
I did not rent anything let alone a uhaul. If soneone rented a truck under this name or this email its fruadAndres V S.
Sales associate was incredibly helpful and friendly. Unfortunately, truck smelled like smoke and had a cracked windshield. Would have been a much more enjoyable trip with cruise control. Next time I will confirm whether or not the Uhaul has it before I rent.ERICA M.
Le client n'a pas laissé de commentaire.Michael L.
The staff there was extremely helpful and quick. Clean equipment and well maintained. Would definitely recommend this location to anyone looking to rent a u haul.Allan H.
Le client n'a pas laissé de commentaire.HELEN S.
The guys at the location are friendly and helpful. Shop there often.. Dropped ours off after hours around midnight. Locations well lit and easily accessible. Drop box just off the front door. Second time we've used the location with no issues what so ever.BRANDON M.
Le client n'a pas laissé de commentaire.Tammy J.
very frendlyjohn R.
Le client n'a pas laissé de commentaire.PAUL W.
Le client n'a pas laissé de commentaire.GILBERTO E.
Le client n'a pas laissé de commentaire.BEN G.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.MARIA S.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.EDWARD D.
Le client n'a pas laissé de commentaire.STEVEN M.
Cleaner, there was a lot of dog hair and old food on the floorMarissa J.
Most5 Li8kely the BEST experience with U-Haul that I have ever has John McDonaldJOHNNY M.
Le client n'a pas laissé de commentaire.sarah M.
Le client n'a pas laissé de commentaire.Charles P.
Attendant at store was very helpful. Excellent customer service. âââââRaymond C.
They were great, I use them whenever I need a rentalMichael F.
Very friendly and helpfulREGINA B.
Le client n'a pas laissé de commentaire.PAMELA N.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.pam N.
First of all, I do not appreciate the innacurate report and being placed on the DO NOT RENT to status. I'm not sure why this occurred other than the gentleman at the rental counter saying that I had gotten pulled over on I40 for excessive overweight pulling a car hauler with a UHAUL truck. First, I have NEVER towed a car and even more NEVER rented a car hauler. Secondly, I work for a company that checks our driving records annually and I would have been reprimanded for this offense. UHAUL needs to do a better job of screening and documenting to eliminate this from ever happening again. Unfortunately for UHAUL, I have 3 moves scheduled this year for my daughter, my son, and my wife and I but due to this completely false accusation, I will do business elsewhere.Donald M.
Le client n'a pas laissé de commentaire.GREG S.
Check out was okay but they did not explain equipment use or the damage to the truck. Only found damage report on back of validation tag when checking in.Michael L.
Make sure it is mechanically sound and safe to drive. The truck had a messed up wheel barring and could not go over 55 mph without feeling like the wheel was going to come off.Brittany D.
Le client n'a pas laissé de commentaire.Jeff J.
I have used this location before and I always had a good experience..Joseph G.
Both individuals I dealt with were very knowledgeable. Initial pickup was 10-15 mins tops. Drop off was 5 mins, no need to go back inside, everything was taken care of outside.Gregory T.
Nice people!Bryan C.
Le client n'a pas laissé de commentaire.Stephen H.
Staff was friendly and went above and beyond to help.MICHAEL S.
Less than 10-mins to do the pickup paperwork & out the door where the same gentleman did the hookup for me. Return was even quicker. He met me in the parking lot & unhooked the trailer. Checked me off as "returned", emailed me the receipt, & I was done& gone. 3-mins tops. The gentleman really knew his stuff, and was very courteous.Gregory T.
Le client n'a pas laissé de commentaire.Dwight B.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.TERRY W.
Great service as always.Svetlana Faye C.
Le client n'a pas laissé de commentaire.Ed D.
Le client n'a pas laissé de commentaire.EDWARDWILLIAM D.
Le client n'a pas laissé de commentaire.DENNIS S.
Le client n'a pas laissé de commentaire.Jim R.
Every thing and everyone were excellentEDWARDWILLIAM D.
Le client n'a pas laissé de commentaire.John G.
I was charged for more miles then I used. The gentleman was very helpful but said I'd need to call the 800 number to have it fixed. At the 800 number she said she would refund my extra $10 but hasn't. Normally I love my Uhaul experience but this time was very aggravating.Dennie F.
Great people to do business with,Keep them as one of your agents!Ronald P.
Le client n'a pas laissé de commentaire.Pamela N.
Le client n'a pas laissé de commentaire.Earl R.
Outstanding people on both ends. Trailer was like-new and terrific.Joseph G.
Le client n'a pas laissé de commentaire.Mike S.
Excellent place to rent from..Tammy T.
Le client n'a pas laissé de commentaire.michael D.
Very friendly helpful associatesJohn L.
Le client n'a pas laissé de commentaire.Robert J.
Man at the store was really great.Terry E.
Le client n'a pas laissé de commentaire.Paula F.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.KARL M.
Vehicle broke down. Transmission went out. They patched it together on the side of the road. Vehicle broke down again shortly after. Tow truck came and picked up vehicle so high it broke items inside. This cost me a lot of money in wages and expenses I should not have to coverRYAN D.
Le client n'a pas laissé de commentaire.Tammy T.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Joshua W.
Was a little confused as to where Inwould take trailor when I was through. I took it to the closest one from my hiuse whuch was just two miles instead of 15 miles away as they suggested..Girl checked it in and said good to go at J Creek towing..worked just fine.walt W.
Le client n'a pas laissé de commentaire.George W.
Jeremy was very friendly. I will use them again.Robert B.
Lakeshore hardware is good people. They are very helpful. Go see them for anything from u-hauls to hardware supplies.Justin F.
Fast and easy drop offCreg J.
I reserved directly with the pick up location directly and reconfirmed 48 hours prior to puck up. Worked great for me.Bonnie Z.
Keep doing what your doing excellent customer service.Douglas S.
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.John E.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.April H.
Trunk stunk like a pig farm. The add on TV for the 10 foot truck says 0,79 a mile but we were charged 0,99 a mile.dale T.
Le client n'a pas laissé de commentaire.Jerome J.
Le client n'a pas laissé de commentaire.Jerome J.
Some items were left in the cab, They called me to let me know, and were really polite about holding them for me to pick up. I would recommend this drop off point for your moving needs.kathy N.
Ac unit barely blew. I called in to change order, was told no addled charge and I got charged 15 bucks due to mileage. I could have dropped it off where I was at if I had of known thatEric W.
The website didn't work, i had to download the app to be able to complete the pickup. The customer service rep at uhaul was very helpful.Amy G.
Location was closed at drop off! Did not receive our $25 refund for returning a clean truck!Bobette S.
Le client n'a pas laissé de commentaire.EARL D.
The UHaul website needs to provide accurate pick up locations when placing orders. I had my pick up location change to two other locations before they finally settled on one. Very frustrating.Beth S.