Very friendly, showed how to use equipment and hooked it up explaining the surge brakes. Highly recommend
JOHN B.
Customer Reviews for Lakeside Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had some trouble with the lock. Gas was only 1/4 full. Other than that-good experience. Truck was bigger than I thought
JOELP Z.Jen is amazing! Very professional and friendly. She made the return process so easy.
Michael G.One suggestion, maybe explain the online rental steps BEFORE the customer arrives for pickup. Especially the step where you DO NOT get the key to the truck until the Credit Card is processed. Your single sentence wasn't enough of a highlight, and I spent a few minutes trying to find the key
Douglas K.The guy was great and helpful
Dominique J.No Hassle Returning Vehicle..
john B.Quoted on number 14619827 $2 917,08 plus 98 for insurance. My actual bil charged was over $3 300 including insurance. I should have stuck with Penske which overall was $ 1000. cheaper.
willam B.Great customer service! Thank you!
Christopher M.I just don't have words for what I feel about this experience. Very negative. I will never use this third party location for a Uhaul rental again and I will certainly not be recommending it to anyone.
Anne T.Very helpful and efficient staff at Lakeside Automotive. Would definitely recommend and use again!
Scott S.Actually supply the equipment I pay for. Paid for an appliance dolly and never got it. Had to move two stoves, two dishwashers, and two fridges up and down stairs by hand. Not pleased. Also, had to wait 20-30 minutes to return it because you wouldn't answer the phone about the fact I never got the dolly.
Colton W.There were no concerns. It was pretty straighforward. I came in without a reservation during business hours. I provided my personal information and recieved the vehicle. After finishing my move I dropped my key off the same day.
Marcus R.Pick up was nearly impossible because the cell service in this area is garbage and there isn't wifi. I actually called the store in Greece, NY and the helpful clerk was able to get me checked in and get moving a full 40 minutes after I arrived at my pick up time.
Kaylynne W.did not remove snow around or on vehicle. windshield wipers were not the correct ones for snow, the back door to the truck had problems opening and the truck pulled to the right.
Stephen B.Place was closed
TERRY LEE T.PR skills were lacking.(at pick up location) Many thanks to my regional office for the many changes made to my reservation due to my new house closing.... Thank you so very much!!!
Diana J.Nothing Truck rental was flawless
Craig G.Answer the phone when people call for roatside assistance.
Donald S.Vehicle was dirty on the inside. Additionally just after leaving location, check engine light came on.
Jeremy D.The truck roof leaked destroying my dAUGHTER'S MATTRESS.
Kevin W.Location was convenient.
Jody W.I showed up to the location hours before the pickup to confirm the right times and card would be charged as per my conversation with the rep. It wasn't, the wrong card was charged and charged the wrong amount and my friend received no help hitching the trailer in the rain
Nia C.Tony and Shane At Lake Side made the whole experience feel like we were Family. You have a couple of great assets in them.
Andy R.Need to offer a half day rental as I only rented for a couple of hours!
Steve C.Small space. Had to move truck to be able to park car. Friendly staff!
Brenda H.S.O.
Aaron S.Nothing. Everything went smoothly and it was easy to use the check in process. Merci.
Jennifer W.Can't rate staff due to the trailer being dropped off after hours.
Larry H.This specific store was unorganized and inconvenient. I showed up on time to pick up my truck and when I opened my lockbox there was no key. So then I proceeded to have to sit on hold, then wait for an area manager to come to the store to cut me a new key. This was a huge inconvenience and I will never be renting a U-Haul from Lakeside Automotive again. However I will say that the U-haul area manager was very helpful and I appreciate him and the good job he did.
Josephine B.I put the key in their UHaul dropbox #1 (along with the receipt for the gas to show I replaced what I used), but somehow they couldn't find the key the next day and blamed me. This was after they called me to verify that I did indeed put the key in the dropbox. I don't know what they did with the key, but for them to charge me a $75 locksmith fee plus an additional $35 for an additional day's rental rental for their mistake is just ridiculous. I took a bunch of pictures of the truck when I returned it to show that I didn't damage it in any way, but I didn't realize I should have taken a picture of me putting the key into the dropbox as well! I'm currently disputing the additional $110 charge on what should have been an under $50 rental.
Erik R.Location did not put in my 24/7 reservation so I was not able to pickup my truck at the reserved time and I had to wait until the next day. When I picked up the truck the next day, none of the employees were wearing masks.
Emily G.The customer service was subpar. I felt like a nuisance rather than a customer. The representative seems preoccupied with other things and not interested in serving my needs. On the other hand, once he gave me his attention, he seemed knowledgeable and was helpful getting the equipment attached to my vehicle. Again, once I had his attention, he also processing my payment quickly and efficiently.
Kody Y.Make sure the code for the boxes to pick up keys is correct. Make sure the key that is in the box is matched up with correct truck that the website says it's assigned to.
Jahadi P.Nothing Tony at Lakeside Automotive is great
ryan M.FIX this locations phone number that you have on-line it is a busy signal all day long! My issue is not with this place its was UHAUL in general. The scheduling pick / drop off NEEDS IMPROVEMENT! On 8/07/2019 I wanted to pick it up at one location I called the location the day before an they said they are not UHAUL staff call a phone number. The day before I was to pick it up!!!!! Then had to drive 20 minutes to pick it a the Albany location. THE DAY BEFORE pick up!!!! on 8/21. All good out Brockport. Then I in Brockport I see a UNHAL place around the block from where I was. Lakeside said sure drop it off all good see you later. No paper work given just you are all set sir. Then I try to do it on-line that was a big no go! Then call you and try to change a drop off location! GOOD LUCK from staff not knowing how too to drop calls not fun. I do understand that I changed the drop off location but trying to let UHAUL know was a nightmare!!! I was making a change a day before it was due to be dropped off and your phone call staff could not change it. Two thing fix this locations phone number that you have posted online. BUSY SIGNAL> Second make so your phone call staff can help.
Christof G.Easy like it should be. Great customer service!
Kevin M.charged me for three days rental, only had it for a day and half, location was dirty, and not well maintained. did not have everything set up and ready when I got there had to go through a big pile of moving blankets and find enough for my needs.
kevin F.The Uhaul website was down (which is frequent) and the manager was unable to use the system. He took down my information and trusted that I would return the van, a swell guy! The previous renter of the van changed the lock code on the box, however the manager was able to "guess" the lock code because the outside lock boxes provided by Uhaul are EASY to trick open if you know how. Luckily for me the guys were able to figure it out! The Uhaul "self check-in" service, in my opinion, has been nothing but trouble. The location I rented from was GREAT, however the Uhaul system itself is NOT good and I could not recommend the service at this time.
Benjamin D.Not much. Everything was pretty good and straightforward for me.
hutter J.Everything was as promised!
Chris V.No issues.
John D.