Amazing customer service.Kandice W.
Customer Reviews for Lakeside Discount Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The reservation was lost , I had to call Penske , and paid $900. For another truck , that was too small , so I paid twice, I went back to Uhaul but I missed two more days of work , due to the supply being short , and I did not use a car transport which I was also charged for , I was over charged the truck was a big waste of time and money. I'm actually going to dispute this entire charge with my bank , and file a formal complaint. I was told o could drop off in Carbondale, CO and the drop off was 20 more miles further down the road , more gas , & mileage. I should have had a yard sale instead of haul my items a crossâ€¦Hala K.
Le client n'a pas laissé de commentaire.Xingyu Z.
Very quick process. Very easy.Sharon M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.ERNEST B.
Very friendly. Quick and a great experience.Russell H.
Truck was dirty inside and out, ac was broken and smell gas in the cabin of the truckNICHOLAS O.
Cargo Trailer was rented out with a severed Leaf Spring. Personnel were courteous but lack attention to detail about their equipment.Quentin B.
Very nice people and fast acting on return the u haulRAFED R.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.Lyle B.
Le client n'a pas laissé de commentaire.pauletta S.
Le client n'a pas laissé de commentaire.Geoffrey C.
Pickup and drop was a dump far away from my request pickup/dropTerry C.
The owner was especially helpful as was his assistant! They made sure I drove off with a properly secured trailer...Karen B.
Very informative of the equipmentSTEVEN M.
Le client n'a pas laissé de commentaire.ROHMAL S.
Le client n'a pas laissé de commentaire.George M. C.
Get the destination entered correctly.Kevin F.
There were no packing blankets in the truck. The checkout process was quick and easy. The manager at your storage facility in El Cajon falsely claimed that the promotion I was using, which came with a free month of storage, only applied to out of state rentals, despite the fact that I already enrolled and your website showed my free month on the receipt.Ben G.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.steve T.
A+ for customer service, will refer this location to my friends! THANK YOUcynthia A.
The agent was very rude snd condescending. I was there at 7am Saturday April 30th. He arrived 7:10. Unlocked the doors I followed him in and he said rudely "you need to wait outside til I open the doors". And proceeded to wait on the 2 people that were behind me first. The truck nor the trailer were ready. In fact he couldn't move the trailer to get to the one I needed and asked if my family could do it. Thank god my family was there to do it. He then went inside and my family had to attach the trailer to the truck. I went in n and asked what side of the truck the gas cap was on so I knew what side to pull in at the gas station. He told me the wrong side and that it barely had enough gas to get to a gas station. I was furious. I was already late due to his laziness of it not being ready to go at 7. It was 9:30am by the time I drove the truck to start loading. I had to be in Tucson by 7pm so they could unhitch the trailer for me, so I could unload the truck on Sunday and bring it back to the uhaul store Sunday May 1st. Over all GREATLY DISAPPOINTED in the store. He should not be allowed to represent uhaul with his male chauvinistic attitude. I think I deserve some sort of compensation for this issue.Sue W.
Great people and honestly I've never a uhaul so clean before.Eugene G.
Le client n'a pas laissé de commentaire.Michael F.
Mirror was broken and had silicone on it not in driving conditions. Pick up location was suddenly changed like 30 minutes before pick up time. Drop off location info was changed to Fresno we were charged more than supposed too waiting to see if we receive the refund since we traveled to Bakersfield not Fresno.Edgar F.
Everything went smooth and short fast, oreanah was really helpful and super sweet.Hanna M.
Great service. The guy was very helpful and friendly. Would defiantly rent from him again.Sebastian D.
Le client n'a pas laissé de commentaire.Chase W.
Le client n'a pas laissé de commentaire.steve T.
Representative was very friendly and helpful. Answered all my questions and was thorough in explaining the rental policy and procedures. Will be using again for any rental needs.Jason J.
Le client n'a pas laissé de commentaire.Shawn D.
Very friendly staff! Helped with the whole process. Quick and easy!MICHAEL H.
Get both turn indicators fixed because there weren't any on my truck that I rented other than that it was greatTONI B.
Le client n'a pas laissé de commentaire.Elizabeth N.
Le client n'a pas laissé de commentaire.Linda M.
Quick and easy, but didn't offer any assistance to hook up the trailer, inspect the hookup, etc. Just pointed to the trailer and said I could hookup. Friendly, but if I didn't know how to tow, I foresee some people screwing it all up.Jason Q.
Le client n'a pas laissé de commentaire.dave M.
Le client n'a pas laissé de commentaire.Sabina M.
Good customer service and quickOSHANA H.
I had to wait 45 minutes for the truck I reserved to be returned because it was rented out earlier that day.AARON S.
Le client n'a pas laissé de commentaire.WALID A.
Nice efficient transactionRandall H.
Le client n'a pas laissé de commentaire.brent M.
Le client n'a pas laissé de commentaire.SHANEPHILLIP C.
Le client n'a pas laissé de commentaire.ARTHUR V.
Le client n'a pas laissé de commentaire.Robert M.
The widshield was very dirty. The driver's sun visor was broken and I had to constantly move it so I could see to driveTERRY R.
Le client n'a pas laissé de commentaire.GREGORY R.
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.TYLER O.
A few days ago, I reserved a 20' Uhaul truck in order to move from one house to another. I had carefully estimated the size I needed in order to move the items I needed to move in the amount of time I had available. When I showed up at the time I made the reservation for, they did not have a 20' truck. I had to rent a 15' truck. As a result, I had to make two trips between the houses in order to move my items. This took twice as long as I had planned and the rental cost twice as much because of the extra miles. This was at a convenience store that apparently acts as an agent for Uhaul. The person there made no effort to solve my problem and didn't seem to care. Avoid this place! Paul GlasgoPaul G.
Le client n'a pas laissé de commentaire.FRANK E.
Le client n'a pas laissé de commentaire.milvena M.
Le client n'a pas laissé de commentaire.Kristopher B.
Thanks for making it a simple process for us !!amanda S.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Jason R.
Le client n'a pas laissé de commentaire.Toi B.
Le client n'a pas laissé de commentaire.CRAIG V.
My best experience ever at uhaul!!! This location is the best!!!TERRY P.
The truck was not at the nearby location where I reserved it to be picked up (Times Market). Neither location had the furniture pads as requested in the reservation.Doris H.
Get rid of the ants, trailer sitting on dirt was very dusty inside.jynx B.
Le client n'a pas laissé de commentaire.LeRoyal J.
Worker was not only very friendly while checking us out, but he went out of his way to come outside and help us hook up the trailer (we have experience doing so, but not as much as him, so he saved us a lot of time)KATHERINE H.
Need to work on friendliness of employees.Lydia S.
The AC wasn't working well. That is a great location with two great guys running it. It was a pleasure working with them. I was grateful to get it for an additional day.Larry M.
The guy running the gas station was polite but did not look at my car or hook up trailer make sure lights work etc. as far as the trailer goes I'm just glad I made it to my destination 2000 miles with tires that are 10 plus years old (dot date was 0211) would have been extremely unhappy if I had a blow out with no spare to put onANTHONY G.
Le client n'a pas laissé de commentaire.Maria S.
Super easy Super Freindly!! 😁PAMELA G.
Your website is not that user friendly, I would have preferred to talk to a person to set up my move but when a called a local hub I got disconnected or they wouldn't answer the phone .KARLA F.
All good. Seamless.Kerri R.
More friendlyJaime H.
Did not clearly indicate it was UHaul. It was a liquor store with a couple of UHaul trucks out front. Person helping me was distracted by ringing other customer purchases up. Had to hitch the trailer myself.Alan V.
Le client n'a pas laissé de commentaire.Eric M.
Truck was not clean and had a cracked windshield. And the front wheel was shaking and eventually truck had to be towed. After sitting on the side of the road for 6 hours in 100deg weather. The roadside service company was prompt and responsive. The 5hours of waiting on haul to get the service started is unacceptable. Seriously, the app wouldn't work to contact roadside. I was on hold three times for over two hours just to be told to use the app. After explaining that the app would not work I was put on hold for another 42 minâ€¦.Jeffrey L.
Reservation, pick up and drop off were very easy and quick. Great location to rent from.Jimmy S.
This is the second time in a month that i have dropped off a trailer here. The customer service is amazing. I plan on going there just to give him more business for anything sold there even though it is a bit out of my way.ERIC Edwin A.
The truck we got was dirty with leaves and dirt inside that we had to clean prior to be able to put our stuff inside it. Overall it was a good experience but that was annoying. People are pigs.Orval J.
Le client n'a pas laissé de commentaire.ryan V.
Le client n'a pas laissé de commentaire.stephens W.
Le client n'a pas laissé de commentaire.Marlena S.
Le client n'a pas laissé de commentaire.Michael K.
Moe was outstanding and went above and beyondangela A.
Le client n'a pas laissé de commentaire.Charles C.
Very friendly peopleAfrah J.
Easy and smooth!Brian C.
Le client n'a pas laissé de commentaire.Kathleen H.
Le client n'a pas laissé de commentaire.Justin F.
Le client n'a pas laissé de commentaire.Charles G.
Quite happy with my U-Haul rental â˜º. Tow dolly was not even noticeable. A lock on the pivet point would be a great addition, traveling all the way across the continent I found many places with no "pull through parking". Truck stops often have back in spaces only and the tow dolly is not designed for that. I understand why the dolly doesn't have a lock because it is one more thing someone might forget to do before departure. I have no doubt it would be possible to have an automatic unlock after maybe 100 yards of forward travel, even less.Jack S.
I had reserved moving blankets but when I got to the store, the clerk said he had no blankets available. It makes no sense to be able to reserve something that is unavailable. Major inconvenience for me that left me scrambling for an alternative. Clerk was friendly and polite.Brian B.
Le client n'a pas laissé de commentaire.mufeed Y.
Le client n'a pas laissé de commentaire.Kathryn P.
Le client n'a pas laissé de commentaire.Charles G.
No improvements necessary. All was goodAlba S.