Your rules and policies prevent your employee from providing good customer service.Ross W.
Customer Reviews for Lakeside Storage & Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h30 pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They charged way to much mileage and gasKelly O.
Le client n'a pas laissé de commentaire.Douglas N.
Le client n'a pas laissé de commentaire.Lindsy I.
Le client n'a pas laissé de commentaire.Michelle M.
Excellente expérienceLisa M.
Ride Share/Mobile App was cumbersome as the location had little experience with customers using the app. Staff was incredibly helpful and kind, but I still had to go inside, verify my license, get the dolly and get the key as it was not in the lockbox. What should have taken 5 minutes on the app took 30 minutes. Great staff, just needs more training on preparing for a mobile app pick up.Beau V.
I did not like the quote was like $28 less than what I was charged.MARK H.
Le client n'a pas laissé de commentaire.WILLIAM M.
Staff was great and friendly, location wasn't super ideal but overall a good experienceKEGAN S.
The truck I rented worked fine but is in need of routine maintenance when it comes to pushing the foot feed.MATTHEW K.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.JANET D.
Le client n'a pas laissé de commentaire.ANTHONY B.
Le client n'a pas laissé de commentaire.SUPRASANNA R.
After hours drop box for key not labeled/unable to be identified. Required me to make a second trip to drop off truck rental after having to call to confirm that mailbox slot was location to drop off keys.Rachael A.
Le client n'a pas laissé de commentaire.ROBERT M.
The guy working there was more interested in answering the phone that getting me checked in. It is a storage facility and they don't seem interested in Uhaul customers. They had one truck, so that tells you no one is doing Uhaul business with these people. Would never recommend this place. Go to the big Uhaul center off of Hwy 64, across from auto repair shop. They are pros, plus more trucks and people that are "problem solvers" not excuse makers".ronald R.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Michelle W.
Genuinely friendly. Welcomed my business. Thank You U-Haul !!!WILLIAM R.
Le client n'a pas laissé de commentaire.Rebecca S.
I arrived at the appointment time uhaul had set up. They had no knowledge of my appointment and even though I had a reservation number. I was told I had to download the app and check in. After I did that, they still couldn't get it. Because of COVID, I had to stick my head thru a window while standing in a bush and yell across the office to talk with the rep on the phone while the guy called the service number so they could coordinate my reservation. Total shit show! I was told that this happens all the time.Connie B.
Le client n'a pas laissé de commentaire.Donald S.
Our overall uhaul experience was great. The app, however, isn't user friendly. It wouldn't allow us to upload a pic of the condition of truck. Pick up time was 830 am. App said paperwork was being processed. It wasn't truly processed until I sent a chat. At that point I received a name other than agent and the prices began. We didn't leave until closer to 9. I'd say more detailed instructions for the appDonald S.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Katrina B.
Le client n'a pas laissé de commentaire.Dominic M.
Everyone there was helpful friendly and courteousDean E.
Le client n'a pas laissé de commentaire.joyce C.
No commentRobert R.
Make a fucking effort to tell me where the fuck me truck was and make sure where I am going to get the truck is also the location where all my equipment will be located, running between 2 place twice was completely Uhauls fault. Will not recommend your service to anyone.Tyler S.
Le client n'a pas laissé de commentaire.Quinton W.
Le client n'a pas laissé de commentaire.Brian M.
Very good and quick service very good place to goPeggy D.
Le client n'a pas laissé de commentaire.Tonya S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.tamara C.
Excellent customer service. Convenient location and everything is explained before you sign a contract. I recommend this location.Linda L.
Le client n'a pas laissé de commentaire.janeese L.
Le client n'a pas laissé de commentaire.Carean D.
Le client n'a pas laissé de commentaire.CHARLIE S.
Only thing was the truck tires seemed to be really out of balance or one bad tire making the truck bounce around on the road way too much.Trevor W.
Le client n'a pas laissé de commentaire.James T.
Manager there was very aggressive to me and rude to her employee. UHaul texted me a new location to return. When I clicked on address for directions, it took me to the same location as I picked up. It took over 20 minutes to return because everyone was confused. The employee was clearly frustrated and made a big deal about the gas tank level. He was very concerned that the tank was returned closer to 8/16ths than 9/16ths. Seems silly to me how big of a deal he made 1/16th of a tank. I won't be returning and won't recommend to anyone else.Doug L.
1. Fully train representatives and increase their knowledge base. U-Haul dealers should be trained as well as the U-Haul branch stores. 2. Had the pick up location completely scheduled this drop correctly we would have been satisfied. But waisted almost an hour trying to return the truck.Nathan W.
Straight forward and contracts well explained.Jackie W.
Le client n'a pas laissé de commentaire.richard R.
Le client n'a pas laissé de commentaire.Robby J.
they were giving me a hard time about miles needed even though mileage had not been mentioned at all during my online reservation period, as i was under the impression i was renting the truck based on time (24 hours) rather than mileage needed.MICHAEL H.
Le client n'a pas laissé de commentaire.Gregory R.
Second time a I rented from this location, lI will be moving in a year and will use them againPaul W.
Had to call U-Haul support to get reservation in system.James C.
not one thinggeorge N.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.GREGORY H.
very nice facility and peopleCarlos A.
Le client n'a pas laissé de commentaire.Josh E.
Staff was working alone on a Sunday morning and the store was very busy. He was kind and courteous but a bit overwhelmed with the volume. No fault of his own. I would recommend additional staffing on weekends when rental reservations are plentiful,LaVetta H.
No one there to help hook up the trailer .the air was low in tires .I don't recommend them .MICHAEL S.
I called Thursday evening because my husband fell and could not unload the truck. she said no problem as long as I had it there in the evening. Talked to Cheryl this morning--OOPS that was not true. Seems like neither one of these locations know what is going on. I returned the truck 6:30 PM and was charged to return at 9:11 AM.Troy G.
Le client n'a pas laissé de commentaire.Jeremy G.
Excellent customer serviceJennifer J.
They didn't even bother to tell me to put gas in the truck before returning it. I had no idea how to.Trisha S.
I had 40 cent charge when I arrived to pick up. Never had that at the Bryan Rd location. I had already paid online. 40 cents?!Glenda V.
No issues at all. Helpful attendants and quick and easy dropoff. Pleasant to deal with.Michael B.
The staff here were professional and friendly. I highly recommend themDan D.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Brad B.
Very accommodating and nice people.Doug P.
very professional and friendly service. thank youMatthew T.
Nothing everything was great.Brett M.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Peter B.
Audra was great when we picked it up. As far as UHaul goes, I specifically requested Eureka to drop off. We were given Pacific. Seemed like the people at the call center didnt really didnt know how to change drop off.suzanne S.
I think you should have partial day rental when the customer is only a couple of hours late instead of charging an entire day. I was only 2 hours late and it cost me an additional $60.Roger V.
Very nice lady helped us here. Again quick and easy!Dina P.
Le client n'a pas laissé de commentaire.Nicholas R.
I had asked to have a furniture dolly in the truck but when I got to my house to start moving it wasn't in there. I also was charged $128 for a one way trip when a round trip would have been $90. The lady had said it was cheaper for a one way not a round trip.Tyler S.
I felt as though there was a lot of confusion with my reservation. I ordered online and when i got there i was asked to pay double of what i was supposed to. So the lady there got that figured out. then later that day i received a call from someone telling me that my truck fee was charged to someone else. When i called back they said it was taken care of. the next day i received another call about the same thing. i told the lady i was told it was taken care of. she then called me back and said it was... Then the next day i received to different receipts with 2 different charges. however i was only charged one amount. but the amount i was charged seems to be a little high on the mileage side. not a great or easy time renting this truck.Steve P.
The staff was experienced and friendly with the rental process. There was no waiting checking in or out. I would use them again.Brian W.
Le client n'a pas laissé de commentaire.JOSE S.
The attendant came out into the cold to make sure we were helped and continued to assist us.Steve F.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.Stephen P.
Le client n'a pas laissé de commentaire.Allen S.
Le client n'a pas laissé de commentaire.randy G.
Le client n'a pas laissé de commentaire.Richard G.
Don't bother to check in online. It doesn't save time, it only confuses them.kenneth P.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.Ian S.
Le client n'a pas laissé de commentaire.Kaitlyne P.
Le client n'a pas laissé de commentaire.Patricia P.
I've had excellent service and equipment with UHAUL until this event. The 26' Uhaul truck (140K miles on it) twice had an electrical failure while driving on I70. I had to coast to pull over and restart the engine. I think the truck needed a new battery? It was quite inconvenient making for a pensive and anxious drive.A Susan B.
Have a clearer place to drop off, a small office with no clear place to park a large truck.peter P.
Le client n'a pas laissé de commentaire.Judy P.
Off the outer road in a storage garage area, I paid a $50 guarantee for the truck but they didn't have the 2 utility dolly's I ordered replaced with appliance dolly's, which were heavy and bulky, to move all the boxes I had.Deion M.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Randy C.