Make certain that the mileage and fuel level of the vehicle are accurately recorded before leaving the U-Haul facility. This cost me an extra $25 - $30 dollars because of U-Haul's mistakes.
Sonya A.
Customer Reviews for Lakewood Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mr Brian was exceptional!!! Very professional and helpful. He went above and beyond to make sure I had everything I needed for my move and walked me through every step. He made this a lot less stressful. Best uhaul experience ever!
Semone V.Excellent service, the customer care representative was excellent, respectful, polite and professional. Best so far.
ESTER A.Brian was very friendly and professional. No issues, the truck was exactly what I needed a t a good price.
MATTHEW F.Efficient and easy service. Thanks again!
Terry G.I believe the attending manager was named Brian. He was an all star! He helped us with everything we needed!
Michael S.We rented a uhaul truck and tried to return after hours with the automated system. well same as last time. 1 and 1/2 years ago we had the same problem, It wouldn't accept our gps location, then we waited 15-20 mins before anybody answered, had to send an email showing our milage and gas level. called the location the next day as instructed, but nobody answered. yeah it was lovely going through this after working hard all day in the heat, starving and needing shower. 😡
MIGUEL M.I had an outstanding experience. Mr. Bryan Holiday (I think this is his name) was extremely professional and friendly. I was having a very bad day. Mr. Holiday handled my negative attitude with exemplary courtesy. His professionalism did a lot to improve my attitude and improve my day. Merci.
Brian G.Excellent service à la clientèle
JULIE R.Wonderful experience!
Amy V.Very unhappy with overall renting. At reserved location unit was not available. Was sebt to different location, placed was closed up to an hr after opening hrs. Then sent to a further location still didn't get the size truck reserved. And was charged for the miles. Started my move 2hrs late, had to pay additional money to crew. It was ridiculous. Very frustrating. Facility was very helpful!
Natasha J.Nothing. They did a great job.
John K.U-Haul was an awful experience. App is unfriendly to use and customer service was horrible! Kept telling me to just go to a different location because they over booked. Lakewood Storage has amazing customer service.
Brenda C.Everything went well.
Tom M.Your system is a disaster.
Mathew A.Fix minor leaks in truck so materials dont get damaged and boxes wet. Make sure employees are knowledgeable on location addresses.
Michelle H.Immediate and friendly help, would absolutely recommend.
Andrew M.Make sure where they reserve the uhal is where they pick up
denika B.The employees at this location did not help get the trailer. They said there it is. They did not make sure I had the right hitch or anything. No help at all. The parking is horrible to try to return a trailer. We had to Un hook it at push it into a spot. Would not recommend this location.
Matt S.Had there system take about one hour to get us out of here and all because of there system on computers keept booting her of 6times. And had to reenter our info over and over. Also trailer it's self needs new chains they are really thin on the hook ups.
leonel D.Have been to this facility before. Very helpful
Krista D.