She was fabulous to return the extra key I had from having the first truck I rented towed from the parking lot we held it. I had to rent a second truck and the stress of moving two 87 year olds was a lot. She was great!!
LISA E
Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have an employee at the office when the office is supposed to open. Both days we were there at 9am and the first day, the employee didn't show up until 0925. The drop off day we were there at 9am, had trouble finding the drop box and left at 0910 and she still had not arrived. Makes me think her reason for being late the first day was a lie. She is just always late. Maybe change the office hours to 0930 opening to accommodate the employee.
Cheri CClean, safe and set up with plenty of space.
Lois MWe had a good experience with the rental trailer
Sherina SI was accused of stealing a U-Haul I return per the company instructions. Then I came back by the place and the U-Haul was outside and no one called or anything to inform me not apologize!
Shakia JEverything was great, so no improvement needed!
Channing DJust Be yourself, Thanks 😊
Trena JAmazing customer service!! Would definitely use this location again!
Thalitha FExcellent customer service!
Sassandra RNot a thing everything was perfect.
Kristie MNothing everything was Great
Rachel BIt was closed when I arrived.
PATRICIA ASecond experience recently and both were awesome. Really appreciate their service.
Paul FAppreciate the great customer service
Jennifer FSuper easy…. No pro lame at all
Paul PMake sure trucks are clean and working right
Carrie FN.D.
Roman BMy wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…
Javius FGreat office attendance and very knowledgeable of the equipment available.
Roman BExcellent service à la clientèle
Shirley CDropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.
brittany BThe lady and her husband was so pleasant and nice.
Telancia FReduce prices for usage was charged twice afterwards of use
Billy HIt was perfect
Cobra UThe location wasn't the problem it's the company itself
Elizabeth Ctook almost an hr but the lady behind the counter was soo nice and helpful
iysha lThey met me in the parking lot to return the trailer.
Raymond SStaff is extremely friendly and helpful.
Dewell MRien
Cheryl CMy husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would've lost the house that we just bought and he would've spent time in prison. Over someone else's drugs. Things like that can end someone's life and all I got was an "I'm sorry thank you for letting us know"
Alexus NI would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn't even supposed to be kept on file. Fix it now!!!!!!!
Mark VStay as you are…
Irwin HExcellent service à la clientèle. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!
Mayra BThe movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?
Jeff MGreat customer service and very friendly staff.
Tontalane FGreat customer service at this location!
Douglas MThe staff were sooooo friendly. Best staff I've ever had and I've used uhaul plenty of times
Fiana JOnly issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually
VALERIE FNothing, excellent service
WILLIAM AGiving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time
TERION WExcellent service and convenient for us. Will definitely be back when we're in need again!!
Kenny CBest location yet
Louis LThey charged me for a full tank of gas and not a quarter tank like in the agreement
benjamin w?
Jeffrey PThe Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired
Charles WI had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.
Caroline PMy business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.
Kymberly EMy equipment was missing..other than that it was smooth
Pattie RProvide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.
Randy BRien
Brenda JVery friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!
Albert WWe had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.
joaquin SLakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!
Mark TMake sure that all your employees know what they are doing.
Richard MBIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed
Jade ECarla was great
Marc KAwesome people to do business with no complaints at all!
KIMIKO H | Expérience généraleVery nice and well secure place
Keith M | Expérience généraleIf your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.
Sandra D | Expérience généraleI have already made a reservation with them again!
Richard B | Expérience généraleHad a great experience.
Krisy W | Expérience généraleStaff was courteous, professional, and understanding.
Robert V | Expérience généraleI've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.
MIKE D | Expérience généraleThe storage facility is excellent, but what makes this a 5-star review are the people. I've never been made to feel more like a valued customer than here. Greatest group of people ever!
David S | Expérience généraleLakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.
THERESA R | Expérience généraleScheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.
Privacy R | Premières impressionsProcess went relatively smoothly. Still not sure why check-in clerk requested social security number.
Privacy R | Premières impressionsVery nice consumer service.
Privacy R | Premières impressionsStorage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6,95 and hold it hostage until you do feedback. Just go in.
Privacy R | Premières impressionsthe storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.
Privacy R | Premières impressions