Customer Reviews for Lalor Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Make mobile check in quicker

Évaluation :

1

The lady was very rude

Évaluation :

5

Everybody there was very friendly, and got in and very fast. 2nd time there

Évaluation :

5

Let the customer know in advance that they will have to take a picture of the odometer and fuel gauges, like when they pick it up. We found out after dropping the keys in the drop box, and it was too late, so they had to check us out the next day for a $20 fee

Évaluation :

5

Fixes computer system and have other ways to collect are information more private thank You

Évaluation :

3

I rented the van on Monday and returned it on Monday. I thought everything was fine until I got a call stating that I didn't return the van. This made me nervous. It was a fiasco with the keys. We put the keys in the slot in which they told us. I guess miss miscommunication within the office. I was embarrassed that I had to be called because they said I didn't return the truck which I did. It's more than likely I would not come back to this particular establishment for our rental in the future.

Évaluation :

1

I requested the van for 4 hours from 2-6pm. I returned it on time but have been charged a $20 after hours return fee that I was unaware of. The van had the tire light on indicating low air pressure. I called to report it and was told the tire was not low, the light was regarding an oil change. $50 rental doubled due to hidden fees.

Évaluation :

3

I paid for furniture pads and didn't receive them because the location didn't carry them but wasn't refunded even after I told the desk.

Évaluation :

5

The van was new and in perfect shape. Heather was wonderful - very helpful and very nice. +++++

Évaluation :

1

*** WORST EXPERIENCE EVER *** (Rented a van on 05/04/21) To begin with, the manager, Heather, did not make any effort to do her job. She sent me out all on my own to get my rental van, along with the dolly that I rented, after I paid her without doing a walk thru with me like EVERY other uhaul rental locations I have used in the past 20 years. She told me that she was giving me a brand new van. When I got there, the van she gave me smelled like urine and the right side mirror was cracked. I went back inside to tell her that I didn't feel comfortable driving the that van. Without changing/updating my paperwork (receipt: I was charged $66,57 immediately) she said to grab the van behind it and again, without a walk thru and I had to load up the dolly from the damaged van to the replacement. I returned less than the hours I rented it for. I didn't go far (26 miles) and I put $5 in gas thinking it would be enough. I was charged $13,5 for the gas she claims I used. Then on the updated statement she emailed me, it stated that I went 26 miles plus an additional "previous" 20 miles. My starting mileage was at 10 592 and ending mileage was 10 618 which is a total of 26 miles at $.99/mile. I was charged for $46 miles. On 05/05/21, I spoke with Heather and explained to her that the difference in mileage and what was used was only $26 miles. She kept going on the calculator and I was told she would need to have her manager look at the total and give me a call back. It is now 05/11/21 and I received 2 emails with my uhaul receipt which is charging me an additional charges of $20,77 and $41.88. I also received a text that I now have a collections balance of $71,88 and on this record I was charged "1 mile at $45,54". I have been on hold with the corporate office from Uhaul. I have never had this problem in the 20 years I have used Uhaul. If you are a manager, you should be able to address a small problem immediately when clearly the Math shows that I was overcharged 20 miles. Instead of being at my doctor's appointment, I am waiting for upper management to address this matter. The manager at Mott Place (Trenton, NJ) is unprofessional, lazy, incompetent and has no knowledge of running a facility nor being a manager, regardless of the 16 or 18 years she has been with Uhaul. Her work ethic and her wisdom shows no reflection of the many years she has been with your company. That will be the first and last time I deal with that location. *** I still have not received a call from the manager and her supervisor.

Évaluation :

4

More UHAUL Signage near the Building

Évaluation :

3

See comment above

Évaluation :

5

Heather was very helpful and professional. Excellent customer service :)

Évaluation :

5

Very quick and smooth transaction.

Évaluation :

5

The mobile app was supposed to speed up the process but did not. I also saw small immaterial charges on my car that I did not agree to

Évaluation :

5

Friendly customer service.

Évaluation :

4

Sure, one thing. The van smelled like some sort of animal. Perhaps someone was hauling meat or leather goods? Other than that, it was great! Very accommodating.

Évaluation :

3

They charged me for a extra day, when I actually turned truck in before time in was due.

Évaluation :

1

My first time and perhaps the last. Staff was not available to rent at the time requested. I was there on time and told to come back in an hour. Truck had plumbing parts and other miscellaneous itmes in bed. Was told truck was half empty when I picked it up. It was not. I returned it exactly how I found it and was charged a refuleong fee. Please tell me this isn't normal for Uhaul rentals, it falls well short of basic customer service levels in virtually every category

Évaluation :

5

S.O.

Évaluation :

5

Thank you lady as the only one present to help out!!

Évaluation :

5

I really like the Mott pl location would rent from them anytime down to earth friendly . Heather is awesome

Évaluation :

5

Great Personality

Évaluation :

5

The young lady was nice and went over everything with us Great job

Évaluation :

5

Very proffessional buisness, had my auto transporter staged out and ready for me at the moment I made a reservation. Ive rented before through Heather at lalor storage and shes amazing, very easy going and super sweet. Excellent!

Évaluation :

3

The vehicle had strong smell of urine when it was picked up. After leaving our equipment in the vehicle overnight, we unpacked it the following morning. My husband spotted a cockroach in our kitchen. We have resided here for 24+yrs without any pests, so it must've been in the rental truck. We rented the truck to transport our catering equipment and supplies. It was fortunate that all our perishables were sealed in our cooler or in airtight plastic and cooked onsite. But in light of this situation, I will not rent any other vehicle in the future. I'll make multiple trips with our smaller truck instead of risking the good sanitation of our location.

Évaluation :

4

We had a hard time finding the place because it was hidden in an Alley, They should have a sign by Mott Place so people can see it right away.

Évaluation :

3

You should have pest control come frequently... I saw a roach crawling on the reception desk, so I'm sure there's a ton more throughout the facility and in people's belongings...

Évaluation :

5

Nothing. The lady working there couldn't have been more friendly or helpful!

Évaluation :

5

Nothing.

Évaluation :

3

Truck had fender damage before I used truck.

Évaluation :

3

did not have 24 moving blanket as requested only had 11. did not take

Évaluation :

3

I had confirmed reservation for 8/14 at nearby location in Bridgewater. Luckily I called the location prior to arrival and was told there are no trucks available. I just had 1 hour to rush to the Trenton location where only a 20ft truck was available. I called uhaul 800 number on 8/17 to report the inconvenience and aggravation caused. I was told my complaint was registered and a customer service representative will call in 3 to 4 days. No call yet which exhibits total lack of customer service and care.

Évaluation :

3

nothing the representative was helpful and handy everything in a timely manner and friendly i would use your facilities again if i needed to.

Évaluation :

3

truck burn a lot of gas I spent $140

Évaluation :

3

Reserved van at one location... got sent to different location to pick up and drop off... but i had to pay for additional mileage. Don't let your locations reserve vehicles that aren't going to be available.

Évaluation :

5

The service was wonderful and even though the sweet lady wasn't feeling well she still took care of us in the most professional manner and we thank her and the company.

Évaluation :

4

Renting a truck from U-haul was a pleasant experience. The agent was friendly and helpful.

Évaluation :

5

Rien

Évaluation :

5

Heather Williams is a great manager.