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Thomas B.
Customer Reviews for LaMont Automotive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very friendly and accommodative. Will definitely return for my next U-Haul needs
gregory H.I left more gas in it then when I rented it, they said I didn't and charged me 160$ worst company ever. I will just use enterprise from now on.
Tiffany M.Lamont Auto UHaul is a very accessible and well-run operation. Pat is a great guy and very helpful at every turn. I look forward to doing more business with this fine operation.
Peter B.Not have an online check in time by sharing location on phone when checking in the rental vehicle
GUY P.Everything was good.
JACK P.No one on site. No help with anything.
Harry C.The truck was beat up. Was double charged rate and insurance for being 20 minutes late. Charged a cleaning fee because I could not take pictures in a rainstorm to confirm. The mobile return for this location sucks. no attendant to help onsite. Probably will never use UHaul again
Thomas P.The best service, and care was provided to me, with a thorough and detailed explanation about renting and moving materials and option! Great place, and great folks who care about there customers indeed! Thank you, I will be back again!
OTILIO F.Nice people to deal ....A+++++++++++++
DONALD F.Helpful happy service
FRANK K.Only one window….. for me it took long time to get keys…. There were only 3 people ahead of me …. But overall I am happy with u haul.
Shyam Z.Service was amazing. Needed to call customer sevice, a couple of times. Joann was super friendly and helpful on the phone.. will keep renting from UHaul..
ROBIN M.Very Nice People to work with.... A+++++++++++++++++++++
DONALD F.Pat very nice and caring and helpful
hans L.The process was very straightforward and easy to maneuver so I cannot add anything.
RICHARD C.Very pleasant people.
holly S.The experience was very good. Terrie was an absolute pleasure.
BRIAN L.Uhaul website is painful... all your upwelling makes it difficult to navigate. Hours listed do not reflect what business are really open. Happy with my rental, VERY disappointed that you are no longer customer freindly with your website
Mike D.Very friendly and accommodating
dawn D.Figure out a way to have the equipment at a closer location.
Thomas S.Easy pick up and drop off process
Steve B.I was very upset to be charged a two day rental for my truck I had it less than 12 hours not even half a day and ended up paying twice the amount. Very frustrating.
Ben H.A-1
PATRICK W.The lady I worked with was very good and very nice the equipment was ready when I got there
Claudia L.I did not get the dollies I requested or the furniture pads however I was charged for them.
Amy P.Being an auto body shop, the place was dirty but the workers made up for it. Everyone was very nice
Hassan Z.Very polite and helpful people. Will definitely use them again
Christopher K.The woman who was that the counter and rented me the U-Haul was great with explaining all the rules and prices and feed well done
Dan V.The female office rep was very good. Very empathic and knows how to do her job.
matthew R.Let them know that they have to use the app for online pickup.
Lorna C.The truck did not run well at all. The mirrors were not secure so they moved while I was driving. Even with nothing in it the truck wasn't easy to stop.
Jason W.The woman that answered the door was very rude! I will never pick up a vehicle at this location. The lady I spoke to on the phe for help was amazing so kind, patient and helpful. She's your backbone!!!
Jesus C.I just got hit with an extra $25 cleaning fee! I have rented from Uhaul several times but the first time from this location. Truck was left just like a got it, but I see this charge is very common at this location from other customer's reviews. I had to submit a complaint thru Uhaul about his location to try to get my $25 back. This is ridiculous!
Jonathan O.Computer program seemed difficult for the clerk to navigate over the phone.
Kathy W.The entrance and parking area really needs paving. but the staff are awesome professionals for sure. Second time renting from them.
scotty W.Truck storage area leaked; light were too dim. Inconvenient to have to drop off and pick up in same location.
Kevin S.Great experience, love the final resolution by having receipts emailed to me. Staff was accomodating,friendly and knowledgeable.
Mike A.Great Customer Service! Thank You!
Cory R.Friendly location-When I picked up, wiring was defective but they switched the harness for a new one. BEWARE!! Online reservations will LIE and no matter how far in advance you reserve-you will not get the location of choice!! Took me 3 hours round trip to pick up the trailer at a “convenient†alternative location. Call the exact location directly!!!!
dawn T.The trailer I had needed hooks/loops to secure the load other than on the floor.
Jeff W.Same as above comment
Craig A.Equipment not all in truck.
Joshua T.There is nothing to improve the customer service at this location is beyond excellent.
Andres V.Returned truck five hours early with more gas in it then I got. I cleaned the truck out But they changed me a $25 cleaning fee any way. They must have swept all the nooks and crannies out they sent me pictures of very little dirt. Tried calling to discuss this and they didn't want to discuss this and hung the phone up on me. Not how you should run a business. Very unhappy
david B.Aweful experience from original rental location...U haul Antioch,Illinois (route 173)!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYTHING else was fine. Was not given all of rental information by Antioch,Illinois Changed pick location to after hours and had no available “app†capability...made reservation one month prior to pickup. Was told different instructions for pick up by 3 different people....MULTIPLE phone calls!!...each time I was given different instructions which contradicted the other....finally had enough and called general manager of Antioch,Illinois and he did nothing except “do you want the truck or notâ€. I made reservation one month prior to pick up and all this started with multiple phone calls TO me by u haul “schedulers†the afternoon prior to pick up. Then after all phone calls from u haul to me, my initial phone call back to confirm all the contradicted info, I was told that my pick up location had been moved to yet another location again 20 miles away. RIDICULOUSNESS!!! U haul manager offered me NOTHING but asking me if I wanted the truck or not!!!!!!
Petra W.The location was far for me to get to and it was out of the way. I would have preferred to pick up a vehicle in grayslake
Morgan G.Truck was swept/cleaned out upon return. Was still charged a $25 cleaning fee.
Sarah B.The centralized reservation system is atrocious. I reserved a trailer at a local business, but when I went to pick it up they didn't have it. I had to drive out of town to find what I needed, and that cost me about two hours of valuable time. It would have been more convenient to be able to call directly to the local business and ask if the needed equipment is available. The website needs to list the dealers direct phone number so reservations or equipment verification can be made.
Steve S.Location itself was a bit intimidating. Not the nicest looking place. To be honest I was a bit nervous about being a single woman there. However once I met the owner he was more than nice and helpful. Shows you can't judge a book by it's cover.
Susan F.Didn't want a dolly and mat, just got in the way the entire move. Just don't put it in there. Also the app experience was absolutely terrible. The people at LaMont were nice though.
Jason R.Everything was ready. Quick and professional interraction with local agent. Very good customer experience. Highly recommend Lamont Automotive U-Haul location.
David O.Old truck got 2 mpg.. brutal!
Zach P.