Customer Reviews for LaMont Automotive

Computer program seemed difficult for the clerk to navigate over the phone.

The entrance and parking area really needs paving. but the staff are awesome professionals for sure. Second time renting from them.

Truck storage area leaked; light were too dim. Inconvenient to have to drop off and pick up in same location.

Great experience, love the final resolution by having receipts emailed to me. Staff was accomodating,friendly and knowledgeable.

Great Customer Service! Thank You!

Friendly location-When I picked up, wiring was defective but they switched the harness for a new one. BEWARE!! Online reservations will LIE and no matter how far in advance you reserve-you will not get the location of choice!! Took me 3 hours round trip to pick up the trailer at a “convenient” alternative location. Call the exact location directly!!!!

The trailer I had needed hooks/loops to secure the load other than on the floor.

Same as above comment

Equipment not all in truck.

There is nothing to improve the customer service at this location is beyond excellent.

Returned truck five hours early with more gas in it then I got. I cleaned the truck out But they changed me a $25 cleaning fee any way. They must have swept all the nooks and crannies out they sent me pictures of very little dirt. Tried calling to discuss this and they didn’t want to discuss this and hung the phone up on me. Not how you should run a business. Very unhappy

Aweful experience from original rental location...U haul Antioch,Illinois (route 173)!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYTHING else was fine. Was not given all of rental information by Antioch,Illinois Changed pick location to after hours and had no available “app” capability...made reservation one month prior to pickup. Was told different instructions for pick up by 3 different people....MULTIPLE phone calls!!...each time I was given different instructions which contradicted the other....finally had enough and called general manager of Antioch,Illinois and he did nothing except “do you want the truck or not”. I made reservation one month prior to pick up and all this started with multiple phone calls TO me by u haul “schedulers” the afternoon prior to pick up. Then after all phone calls from u haul to me, my initial phone call back to confirm all the contradicted info, I was told that my pick up location had been moved to yet another location again 20 miles away. RIDICULOUSNESS!!! U haul manager offered me NOTHING but asking me if I wanted the truck or not!!!!!!

The location was far for me to get to and it was out of the way. I would have preferred to pick up a vehicle in grayslake

Truck was swept/cleaned out upon return. Was still charged a $25 cleaning fee.

The centralized reservation system is atrocious. I reserved a trailer at a local business, but when I went to pick it up they didn't have it. I had to drive out of town to find what I needed, and that cost me about two hours of valuable time. It would have been more convenient to be able to call directly to the local business and ask if the needed equipment is available. The website needs to list the dealers direct phone number so reservations or equipment verification can be made.

Location itself was a bit intimidating. Not the nicest looking place. To be honest I was a bit nervous about being a single woman there. However once I met the owner he was more than nice and helpful. Shows you can't judge a book by it's cover.

Didn't want a dolly and mat, just got in the way the entire move. Just don't put it in there. Also the app experience was absolutely terrible. The people at LaMont were nice though.

Everything was ready. Quick and professional interraction with local agent. Very good customer experience. Highly recommend Lamont Automotive U-Haul location.

Old truck got 2 mpg.. brutal!

Thank you! Great service and professionalism

Thanks for all of your help. Everything was great!

Hours not the best. Glad did the app check in and check out.

Terry came in early to meet with us so we could hold to a schedule. Very helpfull and positive. The truck needs a new exhaust system and was very loud. I Got a surprise on our Bill of $25.00 cleaning fee . The truck Box was cleaned when returned. Pat said that we did not "sweep" it out. We rent trucks at least once a month for our church for the last 3 years. We always turn them back in clean and filled to the top with gas. We will never rent from this location again. Be aware of extra hidden charges.

This location was great, but U-Haul online isn’t good at all. I ordered my truck from McHenry for a reason and had to pick it up from a Lake Villa location. Nobody let me know this. Poor poor poor communication. It made my move much tougher. Not a good experience at all and will likely use another service in the future.

Terry was so wonderful. She ensured I was satisfied. A plus!!

Very friendly and helpful

No complaints

I showed up to pick the truck up and the staff was rude and would not help. It was also missing the 2 dolly's that were ordered.

Everything was great!!

Everything was excellent, the service person that helped with everything was so good!

This location wasn’t the issue- the entire online reservation experience was awful. Reservation was made and then the evening before I was to pick up the trailer I received a text that indicated my pick up was to be at a different spot AND no one told me the place didn’t open till 10 and my reservation was for 8 am. Horrible communications

I scheduled a trailer and then I found out that Uhaul changed the timing without a call. I called in and was given a discount on a truck but when I arrived at the location to pick up all the information for pricing was wrong. It took 40 minutes on the phone thru the local agent to get it correct. Not very happy about that.

the best one around! !!!!!!!!the most equipment available, clean, and very knowlegable. have already recommended others

This was not where I was scheduled to pick up nor was it ready at the time I scheduled. I was not contacted about the change until after the scheduled pick up time and I was on my way to the McHenry location. This was farther away and the time change made it impossible to leave as I had intended. The inside of truck was covered in animal hair, back of truck had dirt and debris. Person essentially hooked up my car and disappeared, there was no one who inspected the truck with me before I left the lot.

Pat was kind, considerate and knowledgeable. Respected me, not condescending, as some men are when a woman rents a trailer. I've been towing boats behind my big old GMC truck and backing them into places for decades. If I didn't know what I was doing, I wouldn't be renting a trailer. Great meeting Pat. Very close to my home. Large area to maneuver to hitch up the trailer. Nice place.

Will use again. Great service. Very friendly.

They were very helpful and make sure I was happy with what I needed.

I have only rented a vehicle with a less than full tank in third world countries where the renter hopes to earn a little more free gas by customers trying to fill the tank to 5/8th's full (as in my case) to avoid a $25 fee. I most certainly swept clean the truck prior to returning it and even filled the tank an extra 1/16 of a tank. The couple who runs this place claimed that the truck was dirty and needed to be swept. I'm only sorry I didn't take pictures, but I've never had any issues with cleanliness or damage with any Uhaul trucks or trailers I've rented over the years because I always return the rentals clean. In this instance, when I called to inquire if the charge was a mistake, a co-owner at this location hung up on me. There are lots of Uhaul options. I would steer clear of this one.

It was great dealing with the store I went to!

Don't be turned off at the small size of the office. Transaction and truck condition were excellent. Staff was friendly and helpful. Would rent again.

I don’t like that uhaul changed my pick- up location six miles further from location causing me to pay 12 miles more than needed. I did like my experience at the location.

Lamont staff was very thorough and explained the entire process upon reservation and on the day of pickup on requirements for returning the rental i.e. gas, where to drop it off. I was very happy with you experience and will use them again in the future and will recommend to friends as well. Thanks Lamont and UHaul, Greg & Cheryle Gara

Great Experience ... Awesome people !

Owner was thirty minutes late arriving past opening time. However all was explained about the rental and i was on my way in about ten minutes. Even though Express check in failed. Not a big deal. Truck was well maintained and was a pleasure to drive. My move went well. Couldnt have done it without u-haul.

Suggestion: Please put the gasoline tank capacity in the cab or at least on the gas tank. In the past 8 weeks I have made three U-Haul truck rentals as well as a trailer rental. I have another trailer rental in the next two weeks. Each time I have been hauling stuff all to the exact same location and back--each trip was 65-67 miles. First I rented a 17-foot truck which took $15 or 6.2 gallons to refill; then I rented a 20-foot truck which took $15.50 or 6.4 gallons to fill. This past Saturday I took a 26-foot truck and put in $20.50 or 7.92 gallons. While filling the 26-footer, three times, while pumping gas into the tank, I had to turn off the gas pump, climb up into the cab, turn on the ignition, wait for the gas gauge to respond, check out how much was in the tank while leaning over from the passenger seat which is at an angle, get back out and pump again. When I finished, I thought I had it right. Then I drove the 2 miles to the truck drop-off sight. For each of the three truck trips, the trucks' guages said I had used 1/4 of a tank of gas! This morning I got an additional charge of $16 for 4 gallons for not filling the tank enough on the 26-footer. As a former truck driver, if I had known the tank on the 26-foot truck was 64-gallons versus the much smaller tanks on the 17 & 20-foot trucks, I would not have had to crawl in and out of that cab to keep checking the guage and then get it wrong any way. If I had known the tank was a 64-gallon tank, I would have been much better able to guess much gas to put in the tank! Clarence W. Landis