The truck was beat up. Was double charged rate and insurance for being 20 minutes late. Charged a cleaning fee because I could not take pictures in a rainstorm to confirm. The mobile return for this location sucks. no attendant to help onsite. Probably will never use UHaul againThomas P.
Customer Reviews for LaMont Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Villa, IL 60046
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 5h pm
- Ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The best service, and care was provided to me, with a thorough and detailed explanation about renting and moving materials and option! Great place, and great folks who care about there customers indeed! Thank you, I will be back again!OTILIO F.
Le client n'a pas laissé de commentaire.Dan E.
Nice people to deal ....A+++++++++++++DONALD F.
Le client n'a pas laissé de commentaire.Bob V.
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.WILLIAM M.
Helpful happy serviceFRANK K.
Only one windowâ€¦.. for me it took long time to get keysâ€¦. There were only 3 people ahead of me â€¦. But overall I am happy with u haul.Shyam Z.
Le client n'a pas laissé de commentaire.JOEL S.
Service was amazing. Needed to call customer sevice, a couple of times. Joann was super friendly and helpful on the phone.. will keep renting from UHaul..ROBIN M.
Very Nice People to work with.... A+++++++++++++++++++++DONALD F.
Le client n'a pas laissé de commentaire.DANIEL E.
Pat very nice and caring and helpfulhans L.
The process was very straightforward and easy to maneuver so I cannot add anything.RICHARD C.
Le client n'a pas laissé de commentaire.JANET B.
Very pleasant people.holly S.
Le client n'a pas laissé de commentaire.MONIQUE G.
Le client n'a pas laissé de commentaire.Richard A.
The experience was very good. Terrie was an absolute pleasure.BRIAN L.
Uhaul website is painful... all your upwelling makes it difficult to navigate. Hours listed do not reflect what business are really open. Happy with my rental, VERY disappointed that you are no longer customer freindly with your websiteMike D.
Le client n'a pas laissé de commentaire.JASON N.
Very friendly and accommodatingdawn D.
Figure out a way to have the equipment at a closer location.Thomas S.
Le client n'a pas laissé de commentaire.JOHN C.
Easy pick up and drop off processSteve B.
I was very upset to be charged a two day rental for my truck I had it less than 12 hours not even half a day and ended up paying twice the amount. Very frustrating.Ben H.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Eric L.
The lady I worked with was very good and very nice the equipment was ready when I got thereClaudia L.
I did not get the dollies I requested or the furniture pads however I was charged for them.Amy P.
Le client n'a pas laissé de commentaire.Jennifer B.
Being an auto body shop, the place was dirty but the workers made up for it. Everyone was very niceHassan Z.
Le client n'a pas laissé de commentaire.Andrew R.
Very polite and helpful people. Will definitely use them againChristopher K.
Le client n'a pas laissé de commentaire.Beverly S.
Le client n'a pas laissé de commentaire.christopher I.
Le client n'a pas laissé de commentaire.David B.
The woman who was that the counter and rented me the U-Haul was great with explaining all the rules and prices and feed well doneDan V.
The female office rep was very good. Very empathic and knows how to do her job.matthew R.
Let them know that they have to use the app for online pickup.Lorna C.
Le client n'a pas laissé de commentaire.Mark G.
The truck did not run well at all. The mirrors were not secure so they moved while I was driving. Even with nothing in it the truck wasn't easy to stop.Jason W.
The woman that answered the door was very rude! I will never pick up a vehicle at this location. The lady I spoke to on the phe for help was amazing so kind, patient and helpful. She's your backbone!!!Jesus C.
I just got hit with an extra 25,00 $ cleaning fee! I have rented from Uhaul several times but the first time from this location. Truck was left just like a got it, but I see this charge is very common at this location from other customer's reviews. I had to submit a complaint thru Uhaul about his location to try to get my 25,00 $ back. This is ridiculous!Jonathan O.
Computer program seemed difficult for the clerk to navigate over the phone.Kathy W.
Le client n'a pas laissé de commentaire.Keith O.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Chad L.
Le client n'a pas laissé de commentaire.Chad L.
The entrance and parking area really needs paving. but the staff are awesome professionals for sure. Second time renting from them.scotty W.
Le client n'a pas laissé de commentaire.JOHN F.
Truck storage area leaked; light were too dim. Inconvenient to have to drop off and pick up in same location.Kevin S.
Great experience, love the final resolution by having receipts emailed to me. Staff was accomodating,friendly and knowledgeable.Mike A.
Le client n'a pas laissé de commentaire.Michelle P.
Great Customer Service! Thank You!Cory R.
Friendly location-When I picked up, wiring was defective but they switched the harness for a new one. BEWARE!! Online reservations will LIE and no matter how far in advance you reserve-you will not get the location of choice!! Took me 3 hours round trip to pick up the trailer at a â€œconvenientâ€ alternative location. Call the exact location directly!!!!dawn T.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.mihai L.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.dawn C.
Le client n'a pas laissé de commentaire.JOHN F.
The trailer I had needed hooks/loops to secure the load other than on the floor.Jeff W.
Same as above commentCraig A.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Simon C.
Equipment not all in truck.Joshua T.
There is nothing to improve the customer service at this location is beyond excellent.Andres V.
Returned truck five hours early with more gas in it then I got. I cleaned the truck out But they changed me a 25 $cleaning fee any way. They must have swept all the nooks and crannies out they sent me pictures of very little dirt. Tried calling to discuss this and they didn't want to discuss this and hung the phone up on me. Not how you should run a business. Very unhappydavid B.
Aweful experience from original rental location...U haul Antioch,Illinois (route 173)!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYTHING else was fine. Was not given all of rental information by Antioch,Illinois Changed pick location to after hours and had no available â€œappâ€ capability...made reservation one month prior to pickup. Was told different instructions for pick up by 3 different people....MULTIPLE phone calls!!...each time I was given different instructions which contradicted the other....finally had enough and called general manager of Antioch,Illinois and he did nothing except â€œdo you want the truck or notâ€. I made reservation one month prior to pick up and all this started with multiple phone calls TO me by u haul â€œschedulersâ€ the afternoon prior to pick up. Then after all phone calls from u haul to me, my initial phone call back to confirm all the contradicted info, I was told that my pick up location had been moved to yet another location again 20 miles away. RIDICULOUSNESS!!! U haul manager offered me NOTHING but asking me if I wanted the truck or not!!!!!!Petra W.
Le client n'a pas laissé de commentaire.Adan E.
The location was far for me to get to and it was out of the way. I would have preferred to pick up a vehicle in grayslakeMorgan G.
Truck was swept/cleaned out upon return. Was still charged a 25 $cleaning fee.Sarah B.
The centralized reservation system is atrocious. I reserved a trailer at a local business, but when I went to pick it up they didn't have it. I had to drive out of town to find what I needed, and that cost me about two hours of valuable time. It would have been more convenient to be able to call directly to the local business and ask if the needed equipment is available. The website needs to list the dealers direct phone number so reservations or equipment verification can be made.Steve S.
Location itself was a bit intimidating. Not the nicest looking place. To be honest I was a bit nervous about being a single woman there. However once I met the owner he was more than nice and helpful. Shows you can't judge a book by it's cover.Susan F.
Didn't want a dolly and mat, just got in the way the entire move. Just don't put it in there. Also the app experience was absolutely terrible. The people at LaMont were nice though.Jason R.
Everything was ready. Quick and professional interraction with local agent. Very good customer experience. Highly recommend Lamont Automotive U-Haul location.David O.
Le client n'a pas laissé de commentaire.Bill F.
Le client n'a pas laissé de commentaire.MARK K.
Le client n'a pas laissé de commentaire.Robert M.
Old truck got 2 mpg.. brutal!Zach P.
Le client n'a pas laissé de commentaire.Kelly G.
Le client n'a pas laissé de commentaire.Alfredo M.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.brandon S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.Megan M.
Thank you! Great service and professionalismTom G.
Thanks for all of your help. Everything was great!William P.
Le client n'a pas laissé de commentaire.Elizabeth T.
Hours not the best. Glad did the app check in and check out.Paul L.
Terry came in early to meet with us so we could hold to a schedule. Very helpfull and positive. The truck needs a new exhaust system and was very loud. I Got a surprise on our Bill of 25,00 $ cleaning fee . The truck Box was cleaned when returned. Pat said that we did not "sweep" it out. We rent trucks at least once a month for our church for the last 3 years. We always turn them back in clean and filled to the top with gas. We will never rent from this location again. Be aware of extra hidden charges.John F.
Le client n'a pas laissé de commentaire.Tommy F.
Le client n'a pas laissé de commentaire.Ryan A.
Le client n'a pas laissé de commentaire.Chris M.