Dropped of the truck on a Friday at around 11am-12pm and the place was closed. Wasn't sure where to park it, dropped the key in the box. No representative on site. So naturally I was overcharged for fuel consumption because I couldn't explain that the pick up location misread the fuel gauge. I prefer places that are open with people present.
Stephen P
Customer Reviews for Lancaster Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I don’t like online purchases because I don’t know how to do it
ROSEMINE OI was given the wrong drop off location there is no Office. They're waiting on a refund but I haven't gotten was told to try to break into the key box to get the key back so I could take the truck to another location but knowing that's illegal horrible service, horrible response horrible all together
David TUsed mobile check-in and went very smoothly.
Dione SLarry showed up as we were getting the truck and he was awesome. He was very helpful and I was very grateful he was driving by while we were there. Excellent customer service.
DEB EGreat moving experience!!!
Carl W10/10 would rent again.
Mark DIt took an hour for the online "approval" to go through and then my car was towed from the location. Worst experience ever
Zoe S