Rep at the store stated and asked to give her an estimate miles that we’re going to be using I let her know I would be using 25 or so (estimated) then she stated after that it would be 0,99 a mile I looked at my receipt today and 0,99 per mile start immediately I would appreciate if the rep gets more educated
Gloria D
Customer Reviews for L&R
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service was excellent. I recommend this location to everyone.
Fidi MThe woman who I believe is the owner helped me make my reservation and was great to work with. However, the woman who "helped" me upon checkout was incredibly unprofessional and uncivilized. I have never ever experienced this level of disrespect or seen such an absolute lack of people and customer service skills. Thankfully I was able to record a portion of the interaction and will be sending the recording along with a formal complaint to the owner and Uhaul. As long as this particular employee continues to work here, I suggest you go elsewhere for your hardware and uhaul needs. The woman (owner?) was so helpful, friendly and professional. It's unfortunate that her employee's behavior negatively impacts her business.
AMIRA wClean the trailer Ethernet users
Stephen HI was well satisfied by thr equipment, the service, and the Price.
TURNER JI paid cash in Dodge City with a $60 deposit that I was told I would get back in Uvalde. Uvalde location refused to refund $60, said I will receive it in the mail.
lowell athey must sell landscape and ranch materials as well. They literally had the key drop surrounded by brick and barbwire. I had to climb up on the pallet of bricks in the pouring rain and hope i didn't slip and fall on the bails of barbwire. It was ridiculous
Smith KMuch better service than the last time I used this location. The lady I spoke with this time was very pleasant and helpful. The last one I spoke with was very rude.
Stevan HThe lady I spoke with all 3 times I called was very rude and short. She needs to be trained on proper customer service etiquette.
Stevan HNothing my experience as a first tome customer was way beyond my expectation.
JESUS STried to drop off at night since the link said you could self drop off. Drove to the location and all the gates were closed so I had to go back in the morning.
Chris RI was charged two times for same rental and need to be reimbursed. The drop off did not provide me a receipt or anything.
Edward JFriendly and knowledgeable staff.
Richard WIt was closed and it did not mark or make clear where we should drop of the trucks. Signs or a specific soot would make it leas confusing
william aEverything was great. No issues
JOSHUA ALauren at L&R was extremely helpful and professional.
MICHAEL SEverything was good thank y'all so much!
LINDA KI was not informed that I could return the rental at this location after hours by opening the closed gate. Being a law abiding citizen I was uncomfortable going into a private business after hours that has an obviously closed gate at the front. I did not want to leave the rental outside of the gate by the road where it could easily be stolen. The website runs redicously slow from my Android phone. I called the Uhaul number and the wait time for a response was so long that I hung up. There was no option to speak with a general customer service representative.that I had to speak with someone from another department to help resolve my issue. She was tried and was very nice and professional but didn't have the answers I was looking for.
Joel CLauren and her team where excellent. Easy to check out, easy to return.
GENE EXxx
Alberto MS.O.
SIJANSKY HVery nice people, very helpful.
LONNIE DDo not understand why rental facility can place rental trailer on receiver of tow vehicle and latch down to secure trailer to tow vehicle but can not connect light wiring harness to tow vehicle light connection or connect safety chains on trailer to tow vehicle.
William GFast and easy
NELDA RBe more helpful when customers are dropping off rentals
Krystal UI had nothing but problems from the beginning. The Uvalde location on main st . Uvalde over charged me . When your web site said it was $119 they wanted to charge me $550 .but gave me a discount and charged me $ 225 Then after dropping off the trailer in El Paso l reserved it for my return trip 3 days later. The next day I got a call from Uhaul saying that trailer had been rented out. What was the purpose of a reservation? Then they wanted me to go to Truth or Consiquenese New Mexico to pick up a trailer for return trip. Then that changed to Las Cruse N.M. What a pain in the ass to do business with Uhaul
THOMAS TCan't think of a thing. Perhaps drop off procedures when office is closed could help. Maybe explanation of signing up for UHaul account. Everyone was really pleasant and helpful.
CYNTHIA WThe front staff was very rude. After hours pick up was not working so I was not able to get the trailer till the next day. The front staff were not going to let me pick up due to staff error in system. Called U-Haul and was place on a 90 min hold which after the U-Haul reception hung up on me after picking up call. Worst experience of my life. Tried to Over charged me.
CECILIA SNot much went right with this experience! Originally we were supposed to pick the trailer up in San Antonio from a dealer on 281. The plan was to proceed straight from there to my daughter's house in San Antonio for loading. The day before the planned pick up I was called and redirected to Hondo. When I got to Hondo the trailer had not been returned yet. The man at Hondo suggested I try LaCoste, Lytle, or Natalia. I stopped to eat in Hondo. Before I could go to LaCoste I received a phone call from U-haul that redirected me to Uvalde. The people in Uvalde were polite and helpful, but the end result was 4 or 5 hours added to my day and over two hundred miles added to my truck. Honestly, I don't think the $50 refund you offered that I have yet to receive is adequate compensation. It's not worth fighting you over it, but next time I am highly likely to try using some of your competition!
STEVEN FI thought it was odd that the person that did my rental used her personal phone to complete my transaction. Every other location I have used before had a desktop to complete my transaction.
Arturo HRien
DUKE SThis was an after-hours drop-off. Odd that they close at 11:30 a.m. on Saturday.
Jory VN.D.
BRUCE SThe process for renting and return was a little long.
AARON BI wish the trailer had a spare tire.
MICHAEL SIt was an after hours drop off and it was confusing that they had a barrier us in front of their driveway. After some searching it became obvious that they barrier was not locked and we could open it to return the trailer, but it was confusing at first.
Kelli MThe Location was fine and prompt in obtaining the equipment rental, HOWEVER THE ONLINE U-HAUL APPLICATION SERVICE WAS TERRIBLE AND AT THIS POINT I WOULD NOT RECOMMEND U-HAUL TO ANYONE. It began with with me online reservation requesting a car tow dolly (confirmation 29359831) from the 441 S Getty St. Uvalde, Tx. 78801 ONE WEEK PRIOR TO picking up the equipment. One Saturday October 17, 2020 I received a phone call from U-Haul informing me that the equipment I requested was NOT available however, a car transport was available at the Uvalde Towing 454 E Front St, Uvalde, TX 78801 location (confirmation/U-Haul Contract 29359831) for the date i needed the equipment. I went to this location to pick up the equipment I was confirmed that would be available on the required date. Upon arrival I was informed that the equipment that I was confirmed to pick up WAS BROKEN AND NOT AVAILABLE. I was informed that U-Haul had been informed for over 3 weeks that this equipment was NOT RENT-ABLE due to it being broken!. I was given the 1-800-GO-U-HAUL phone number to call. After waiting for 35 minutes to talk to a U-Haul representative I was informed to go to the THIRD LOCATION L&R 974 E Main Uvalde, TX 78801 where I was FINALLY able to pick up NOT THE EQUIPMENT I HAD ORIGINALLY RESERVED BUT RATHER THE EQUIPMENT U-HAUL DECIDED TO PROVIDED ME WHICH WAS $230 PLUS DOLLARS MORE THAT THE EQUIPMENT I REQUESTED ONLINE ARE RECOMMENDED MY U-HAUL. I TOOK MY TIME TO GO ONLINE PROVIDE MY INFORMATION, SUBMIT COPIES OF MY DRIVERS LICENSE(FRONT AND BACK), AND ENDED UP HAVING TO RENT EQUIPMENT OF U-HAUL'S CHOICE NOT MINE. FURTHERMORE, THE PERSON I CONTACTED AT THE 1-800-GO-U-HAUL NUMBER INFORMED ME THAT DUE TO THE AWFUL EXPERIENCE I HAD THAT I WOULD BE GIVEN AT LEAST A MINIMUM $40 DISCOUNT ON THE EQUIPMENT. DID THIS HAPPEN NO, NO, NO. DUE TO THIS CHANGE ON EQUIPMENT RENTAL NOT BY ME BUT MY U-HAUL I WENT OVER $300 ON MY BUDGETED EXPENSE. TERRIBLE EXPERIENCE AND I WILL NEVER RENT FROM U-HAUL AGAIN. A VERY UN-HAPPY CUSTOMER.
Marcelino vVery helpful and professional staff
teddy hGreat experience! Super friendly staff!
Erin Tfender was hanging off Auto transporter and they said they dont fix. so I had to fix myself before the long trip.
Kenneth EAll was good. Employees were very helpful and friendly
WILLIAM JExcellente expérience
NANCY BRien
Charles P