Quick and easy, AAA+++. Great staff, thanks!
Jonathan C.
Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great friendly service. My favorite Uhaul pickup or drop off location
Cory S.Can't think of a thing.
Joe W.Owner/Manager was friendly and helpful. The trailer was clean and ready to go. The owner explained the process and return information. This was a pleasant transaction.
David S.Very helpful and pleasant experience with L & B Outlets.
Cherie C.L&B outlets is a great place to rent from. They make it so simple and offer great help.
Bob V.Better stocking had to drive 60 miles round trip to get my size!
Leonard C.Check to be sure lights all work. The unit I used worked great. The original trailer I was supposed to get had a problem.
Dan E.Fast and easy and close
ANTHONY J.U-Haul corporate needs to get there crap together. They didn't refund me for me early drop return.
WARREN SCOTT T.Excellent service and very helpful. We truly appreciate everything they did to help us out.
BARBARA B.Your local manager Erica did an outstanding job and saved my move when other locations could not supply the proper equip.
Gary B.Really sucked that I had to pay when I didn't use the truck. I needed a truck with a ramp, was said on the phone. I don't know what happened but I ended leaving the dresser where it was at and took the truck back because I thought it had a ramp. I guess I should've made sure. I never had a issue like this so it was new to me
Ashleylavonne E.Great service
lesley W.Owner was great to work with.
Dale L.Excellent service à la clientèle
jason G.Although we understand the reason, the online return process was a bit “bulkyâ€. Not really sure if this can be improved given the need to verify the return. In any event, we were very pleased with the customer service and would definitely use this location again.
Paul G.Company Employee was very helpful n explained everything in detail. Employee is very knowledgeable and helpful in assisting customer needs. I would highly recommend this agency to anyone in need if U-Haul services.
Ronald S.Awesome customer service at L&B.
John B.Erika we t above all exceptions. Only downside is I can't give a higher rating.
tom H.That was one of the best experiences I have had dropping off a trailer. The person went well above and beyond what was required. U-Haul is very lucky to have someone like that better than pick up.
john J.Understanding
ANTHONY J.Ericka was great! very professional😊👍👍👍
rob B.Nothing. The staff person was awesome. Je les recommande chaudement.
Kevin L.have dealt with U-Haul services in a lot of different cities. Your stockbridge location is best. I've been to friendly, prompt and very helpful . Give kudos' to location manager please.
Bruce W.I would highly recommend, so pleased with the service I received here. She was wonderful. I will always come back to this location when needed.
Lori M.Easy Rental, Clean equipment, wonderful customer service
Ronald H.Just keep up the good work
steve W.These kind people had to listen to my complaint about how U-Haul lies about their product. I'll recommend for trailers only.
Rick M.Easy drop off at night and answer my call promptly in the morning.
Daniel A.Can't get any better than this place
Dana T.I have rented /picked up from many locations but L&B Outlets is by far the best!
Thomas H.Truck was ready & waiting for us when we went to pick it up. They even had it running so it was nice & warm. We needed a smaller vehicle, which they did not have at the time, so they upgraded us for free. Easy returns
Dawn B.Nothing, Erica knows what she is doing and very professional and helpful
Brad S.Everything was good nice people I would rent there again
John B.Very nice and friendly. Very helpful and knowledgeable.
Teresa P.Nothing. It is always a pleasure working with L&B. Very friendly and efficient.
Pat D.The service as great. Very easy to pick-up and return.
Scott S.Our guaranteed trailer was not at our original pick up location in Howell and we had to go 2 hours round trip out of our way to pick it up at this location and return it to this location.
Cheryl D.Great all the way from reservation to hook up.
Merelyn S.Erica could not have made this any easier. She gave me several options due to some unknown logistics situations with my family.
Mary P.Be happy
KENNETH FRANCIS M.Great service!
Georgiana V.Excellent customer service. Very helpful. I would definitely use this location again.
Wendy W.The lady was extremely nice and was a lot of help
Charles H.Excellent service!!
John M.Communicate better. Our pickup was scheduled for 11am on 7/17 and when they called to inform us our 15' wasnt available but they could give us a 26' they also changed our pickup date to 7/18 without telling us. It was very frustrating because we had movers coming 7/17. The lady at the pickup site was wonderful in doing all she could to help us. Only other issue we had was the truck was supposed to be dropped off at 11am so we could pick it up and the guy was almost 2 hours late, of course thats not on uhaul but as a customer it was frustrating.
Nathan B.Not a thing
Jerry M.Worked great for us!!
Jerry M.Dropped off here before. Staff is very helpful and makes the drop off process quick and easy.
Jessica C.Michelle the service person rocked and made it a great experience
Ron R.U-Haul IT department should help this location with it's credit card reader. it was very slow and the wireless chip reader didn't work anymore.
Dan P.Clerk had my truck ready when I arrived. She was very friendly. Picking up and dropping off was an easy quick process. Great location.
Scott L.LB in Stockbridge is always nice and accomodating
Matthew S.