Évaluations des clients L&L Used Auto Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de L&L Used Auto Sales

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Clark W.
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Le client n'a pas laissé de commentaire.

James B.
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No problems with this drop off location. Used the mobile drop off location feature on the website since they were closed. This was the second dropoff location for us. When we tried to use the Airport Road Mini Storage location, the area was gated, no code was provided, and no one answered my calls nor did they return my voice messages. Had to reschedule dropoff the next morning thru the Uhaul 1800 #, who gave me another number to call who wasn't open for business for another 1.5 hours, and then drop off. Was an awful experience.

Frank S.
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Le client n'a pas laissé de commentaire.

Gary M.
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Excellent customer service at this location!!

Stanley S.
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Le client n'a pas laissé de commentaire.

thomas D.
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Le client n'a pas laissé de commentaire.

Mike T.
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Le client n'a pas laissé de commentaire.

Kent L.
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Everything went well, thx

Vincent W.
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Le client n'a pas laissé de commentaire.

Stephanie R.
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They went above and beyond.

Frank S.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Megan G.
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Le client n'a pas laissé de commentaire.

Camille B.
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The truck we got had several mechanical issues on our trip

Allison R.
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The owner was amazing, very helpful and polite and professional. I'd rent from him again!

Frank S.
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Will return as a customer again, thanks John.

Tonya T.
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Nothing Amanda was amazing and took care of everything. She was very efficient and got me in and out quickly.

wayne O.
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Keep up good work - extremely helpful!

Tommy C.
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Great service

Gretchen M.
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Le client n'a pas laissé de commentaire.

Gerald S.
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Nothing

Phillip G.
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Le client n'a pas laissé de commentaire.

mike S.
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Le client n'a pas laissé de commentaire.

Joshua F.
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Le client n'a pas laissé de commentaire.

douglas D.
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Le client n'a pas laissé de commentaire.

kenneth M.
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The owner is so friendly and helpful.excellant service.

Seth J.
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I wish I got her name but the lady that helped me, excellent customer service. Very nice. And the equipment was clean. Highly recommend this location

Zelina B.
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Not a thing

Maurice O.
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The woman that was working must have been in a bad mood because when she was helping us load the vehicle she was getting annoyed by it taking a few times to go on. At one point the left tire wasn't on correct and instead of stopping my husband from continuing to pull up she just let him pull up and said just get it out look at what you did wrong. We finally got it on then when we got to our second location discovered that a hole had been punched in our air conditioner hose from when we pulled the car on the trailer incorrectly. We didn't purchase insurance so we know nothing can be done but I believe this employee needs to be retrained at the least.

WALTERS L.
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Great place to do business

james H.
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Upon check in I had to sign documents which stated that the truck was 7/8 full of fuel and had to return it with that much gas,, When I got in to drive away I noticed the fuel was actually below 3/4 at 5/8. I asked Amanda to came out to the truck to verify my findings. She looked at the gauge, looked at me, and told me the needle was on full. I looked at her in shock...I told her I could not/would not accept that. I actually took a picture of the gas gauge. She finally relented and agreed on the 5/8 mark.

John L.
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Representative was very friendly and helpful.

Therisa C.
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Le client n'a pas laissé de commentaire.

Terry S.
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I was treated wonderful and got exactly what I needed! Very good people!

Morgan M.
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John was very professional and polite. Would definitely use this place again.

JAMES B.
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My favorite Uhaul to rent from in Hot Springs because it's so comfortable and easy

Jason R.
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Patient, answered all my questions, helped me get the best deal. Would recommend! This is the second time I have rented from this location.

Susan W.
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Le client n'a pas laissé de commentaire.

Kinyoda C.
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everything went great> I will be renting from there again

Michelle C.
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The self checkout needs to he improved. I was done with the truck early and turned it in but spent a good 30 minutes trying to self checkout.

Brianna B.
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I was over charged for 1 utility dolly and moving pads that I Never asked for or had and it was not clean inside.

Gary W.
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John was great. Very professional and helpful.

Johnny T.
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Le client n'a pas laissé de commentaire.

brenda L.
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only problem was locating the location that had the right size truck

Mason R.
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The best U-Haul experience I've ever had! The owner was extremely helpful, knowledgeable, respectful, professional. He also got me in and out with a vehicle extremely quickly knowing I was pressed for time, while still providing great service. I even forgot to fill the truck up with gas back to required level and he told me it was okay not charging extra. The only thing I wish was that he had a normal pickup truck in inventory, but I didn't make a reservation ahead of time nor looked online or called before I showed up, so I have no complaints. I was able to get a suitable vehicle, just a little bigger than my liking. The vehicle was very clean, ran great, and towed my 28 foot camper with no problems. The lot itself was extremely clean, mowed, and maintained very well. The office was clean and organized. Much much better than the average U-Haul dealer attached to gas station. This is by far my best experience with U-Haul solely due to the customer service. I strongly recommend this location and will definitely give more business to this dealer in the future.

Kenneth J.
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Le client n'a pas laissé de commentaire.

Delton M.
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Le client n'a pas laissé de commentaire.

Sarah D.
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Amanda and John deserve a HUGE WOW AWARD! They are great representatives of the company and very helpful and encouraging on my little move.

john F.
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Keep Amanda she was excellent

Caleb M.
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I thought L&L Used Auto Sales did a fine job on their end, but I was very unsatisfied with Uhaul as a company for the poor job they did with my order. I chose a different location as a preferred pickup location and was switched to this location for my pickup. I understand that is always a possibility and don't have any complaints regarding that. What I do have issue with is the fact that I didn't even get the size vehicle that I requested (they gave me the largest size UHaul they had and it was way too difficult to navigate and got worse gas mileage than the one I ordered. I wish that UHaul wouldn't have stated availability of the truck size I ordered if they actually didn't have that size available to begin with.

scott S.
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John was a pleasure to work with. Kudos all around.

EVAN N.
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He was not happy about the dirty trailer.

Jlan P.
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Nothing he had great customer service and he even put the trailer on for me. 10/10 would recommend

ROBERT W.
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Great Customer Service!

Daryn W.
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Nothing, The agent was easy to work with, very informative, just a pleasant experience all round

Phillip W.
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My experience was great !

Jeffery B.
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Everything was very good and fast.

Donald B.
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The representative was very friendly and very helpful, assisting with hooking up and unhooking from the trailer. He seemed to be a very nice fellow.

Blaire S.
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Le client n'a pas laissé de commentaire.

McKenzie B.
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Le client n'a pas laissé de commentaire.

Sami K.
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John and the young woman working with him were absolutely amazing! Thank you for being kind and helpful!

Paulette R.
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There was no ramp from container to the ground. No one told me that it was missing.

Jennifer P.
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John at L&L was great to do business with. My reservation was moved to his location which was pretty far out from where I needed to be. He was very accommodating and made the whole process so much better for me after home office in Little Rock was extremely rude. I will only be using his U-Haul location from now on. Thank you John!!

Tracy B.
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Assuring inventory is available at location when it is rented online. I rented a van online and ended up having to take a 10 foot moving truck which did not fit under my car port.

Douglas H.
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John was very helpful in answering questions over the phone before renting. The renting process was smooth and easy. He helped us hook the trailer to our truck and made sure we were good to go.

David D.
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The lot could use some gravel to reduce mud. After heavy rain, a little dicey! Managers attitude and courtesy very commendable.

Dean W.
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Le client n'a pas laissé de commentaire.

Ahmed S.
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Le client n'a pas laissé de commentaire.

Cheryll L.
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Le client n'a pas laissé de commentaire.

William S.
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Best UHaul service in Hot Springs.

Vicki H.
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The person at this location was very helpful and accommodating, I will Definately use uhaul in the future should the need arise!

Neva C.
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Le client n'a pas laissé de commentaire.

Angelene H.
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Windshield washer fluid empty on pickup, unable to refill. Truck was dirty and smelled BAD. Mileage was entered incorrectly, person who Initially scheduled pickup sent me WRONG LOCATION, about 30-40 minute drive away from where i actually had to pick up. Horrible experience, wound you causing HOURS of my time to correct simple errors that UHAUL was supposed to have done.

Toni B.
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Le client n'a pas laissé de commentaire.

Darlene W.
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John did an excellent job. Very professional and personable. He made it easy for us, and was very knowledgable.

Janice H.
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Le client n'a pas laissé de commentaire.

Billy C.
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Owner was very nice and helpful.

alicia W.
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Clean the truck

Susan R.
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Easy checkin and out, very friendly.

Mitchell M.
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I trust the fellow at this location. He is a good person.

MARCUS C.
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Le client n'a pas laissé de commentaire.

RAY R.
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Make sure straps are not tied together

linda B.
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This is the best run Uhaul in this area. John is well-prepared and always attentive.

Nancy G.
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John is great .live working with him. probably the best employee you have thank you

kenneth M.
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Very good customer service.Knows his business.

Gerald S.
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Le client n'a pas laissé de commentaire.

LARRICKE J.
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Very easy rental. started online and i'm glad they sent me to L&L Used Auto Sales. they made it a breeze to get moved and worked with me on the time.

Robert W.
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Le client n'a pas laissé de commentaire.

Johnson A.
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Le client n'a pas laissé de commentaire.

Michael U.
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Le client n'a pas laissé de commentaire.

Michael B.
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John is an excellent dealer! Very friendly and helpful I highly recommend his service!

KIM W.
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Had to park in a dirt lot versus a paved lot

Jon S.
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Always happy dealing with John-

Lyle L.
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Le client n'a pas laissé de commentaire.

Justin G.
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Le client n'a pas laissé de commentaire.

John B.
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The owner was very helpful.

Logan B.
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Le client n'a pas laissé de commentaire.

Fred B.
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Steve did a great job making sure we were ready for our move. He even gave us his cellphone number if we had a problem. Great guy, Great Service.

Jim W.
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Le client n'a pas laissé de commentaire.

Darla H.
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My reservation was changed and they switched the location I was supposed to pick up and then charged me $30 more than what was originally quoted. I will not be using Uhaul services again.

Non reviews have been submitted for this location.

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