Customer Reviews for L&L Used Auto Sales
(Concessionnaire U-Haul dans le voisinage)

1 009 évaluations

3421 Albert Pike Rd   Hot Springs, AR 71913

(501) 767-1279

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 8h am à 3h pm
  • Mer - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(501) 767-1279

3421 Albert Pike Rd
Hot Springs, AR 71913

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 8h am à 3h pm
  • Mer - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

John is great with customers and very helpful.

Albert H. 
Évaluation :
5

Very friendly and helpful. I had never rented a U-Haul and the owner made it simple for me.

Shannon L. 
Évaluation :
5

Lots of places in town but I always call John to rent a trailer

Kelley H. 
Évaluation :
3

I have an average rating. To improve: Your key drop off. It's only under the door. Your door gap is huge. Anyone could have slipped their hand under that door and grabbed a key! My recommendation is an actual metal orange U-haul key drop-box. Other than this, I had a great experience.

Lisa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

L&L was great. They were closed when I arrived and when I called the number on the door he came all the way back to the office to rent me my trailor. Awesome service. I will definitely recommend L&L uhaul to everyone.

Todd A. 
Évaluation :
5

John is always friendly and reliable

David S. 
Évaluation :
4

Bed had dirt & some trash in it. Floor in cab had dried mud. We had 3 days of rain prior to pick up. The folks were very pleasant & knowledgeable!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

Excellent customer service, easy and quick.

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
5

Amazing customer service!

Makayla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

John was super friendly, knowledgeable & polite. Thanks John

Brad T. 
Évaluation :
5

N.D.

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel A. 
Évaluation :
5

Everything was perfect.

stella F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
1

We were scheduled to pick up after hours. When we got there to pick up the rental it took us over 2 hours on the phone to be able to get the truck and after being transferred to about 5 different people we were finally able to pick up the rental truck but it took 2 hours of our time we had planned to use the truck so at 7 30 pm we were finally leaving the lot. Every person we talked to us unsure how to fix the issue until finally the last person had to cancel the original order and start a new one. The agents were nice but the overall experience was just awful.

cassandrea D. 
Évaluation :
5

Very nice my first time there but made me feel welcome

clemon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Next level support at the local level...

Johnny V. 
Évaluation :
5

The man was very friendly and seemed appreciative of my business.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen B. 
Évaluation :
5

Excellent customer service! The facility was very well kept and easy to locate, enter, and exit. This is Important when driving a very large truck. I will recommend L&L to anyone Who needs a rental!

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Nice new truck, best U-Haul ever

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna J. 
Évaluation :
4

Very professional and knowledgeable of product.

Tommy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamala H. 
Évaluation :
5

I always use L& L for rentals because of the great service

Kelley H. 
Évaluation :
4

Truck smelled like smoke, was not cleaned behind seats

Michael O. 
Évaluation :
5

From this location, nothing. He saved my behind from a botched up reservation elsewhere.

Charles P. 
Évaluation :
5

John was very friendly and helpful. Absolutely recommend.

Matthew B. 
Évaluation :
5

The gentleman that helped me was very nice and courteous the place where he is s located has everything you need for moving a home or adjust a fridge. Spacious area for hooking up a trailer as well. A+++ Service will always use this company for my uhaul needs

Larry P. 
Évaluation :
3

Quicker service would have been appreciated upon return. Oh, yes, and having in stock what was ordered would have also been helpful. And your site leaves a lot to be desired. Doubt I use it again. Thanks

D S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
2

The Employee was very rude and when I asked him a question he told me I could take my business elsewhere ! Need more help there as he was overwhelmed!

Charles G. 
Évaluation :
5

Owner, John, was so nice and helpful.

Cynthia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa W. 
Évaluation :
5

Keep up the Good Work with Good people like Mr. John who is a great guy. And stay Open on Sunday mornings 🌄

ARTHUR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james E. 
Évaluation :
5

This is an excellent place the guy there is a great guy

C A. 
Évaluation :
5

I do all my UHaul leasing from John. Excellent service.

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa W. 
Évaluation :
3

I had my reservation at a different location, when I arrived I was told it had changed. However no one had informed me of this change and it added extra mileage to my move , which in turn cost me more money. The equipment was not clean or sanitized in any way , with all that's going on in the world you think U-Haul would step up and have equipment sanitized.

Adrian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA S. 
Évaluation :
5

I was able to find the store and park the truck contact the manager and all went very smoothly

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R. 
Évaluation :
5

Thank you for the professional U-Haul attitude and service.

VIRGINIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Z. 
Évaluation :
5

Régulateur de vitesse

pat R. 
Évaluation :
5

Not much. Thanks!

Gary R. 
Évaluation :
5

It was initially hard to find the office at the location and the lot was not paved, so a little hard to navigate if you are not wearing sturdy shoes. The UHaul app would not work for mobile pickup, so we had to go inside. But, at that moment is when everything got immediately better. John had exemplary customer service and was extremely nice, patient, and helpful. He managed the rush of people arriving all at once to check out trucks with kindness and cheer. This location was the best for one reason: John's service, demeanor, and professionalism.

Claude E. 
Évaluation :
5

I have used this u-haul location several times. John has always given 110 % to make sure l have been taken care of!! Super kind man!! When needed I will go right back to John. Will recommend him as well!! Blessings Bryan🌟🦅🇺🇸

Reginald S. 
Évaluation :
5

We have used this location multiple times and are 100 % satisfied with this dealer.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalyn M. 
Évaluation :
2

Location location horrible service

Kindale A. 
Évaluation :
5

Mr. John is extremely nice and very helpful. I would definitely recommend going here.

Frances M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
5

John must be commended for his professionalism and kindness! Merci.

Jerome M. 
Évaluation :
5

John provided exceptional service and was the example for creating excellent relationships with the client.

Norman D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chesley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sal G. 
Évaluation :
4

Friendly agent and easy rental process

Ana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy B. 
Évaluation :
4

Pickup was great staff very helpful and worked with me on pickup

Galey G. 
Évaluation :
5

Second time using this place! John is a great guy will definitely use him again anytime I need a truck!!

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Pick up site was great. The tow dolly had the left lturn and brake light out from the start. The uhaul mechanic access was impossible. Couldn't get the website to start a new account which was the method preferred to get roadside assistance. Waited for over an hour on hold before phone was answered by a woman with a foreign accent and then got disconnected. We had no time to fool with that and keep calling, had to get on road. So forced to drive 10 hours with a broken tail light. Unacceptable.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R. 
Évaluation :
5

Every thing went well!

Gary C. 
Évaluation :
5

Very friendly and great customer service.

kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

John was very professional and Friendly. Best experience at every level. Thank you!!

Edward L. 
Évaluation :
5

John is great and very helpful. Thank you!

Dominic M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
4

Owner was very helpful and caring!

Tom D. 
Évaluation :
5

The young lady that waited on us when we dropped it off was very nice and helpful! She was Very kind!

mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

John is a great guy and takes excellent care of his customers. Je la recommande fortement.

Michael M. 
Évaluation :
5

While the pickup location treated me excellent, Uhaul customer service was awful. First of all, I made my reservation online and chose a different location to begin with. I completed it and received a confirmation via email that it was confirmed and all set to go. Then the day of the pickup, which was at noon mind you, I received an unassuming reminder via text and within the reminder I just happened to notice it listed a different pickup location. I re-checked my confirmation and it was indeed for the original location I had chosen, so I called customer service and was told…”Sorry, that location had one truck and it was already reserved.” “Um…excuse me. What do you mean”, I said. She then informed me that the only 10' truck they had was reserved already and that the other location had one. Oh really? Ok. Well riddle me this? Why did Uhaul email me a reservation confirmation confirming the location I chose if it was already obviously known by Uhaul that that location's only 10' truck was already reserved for another family. You see, unbeknownst to Uhaul, I had chosen that location specifically for multiple reasons…the most important of which being that my mother-in-law had intended to drop my daughter off to get the truck but is is older and in bad health so couldn't travel any further than that. Conveniently, that location was less than a block up from her house. The second location Uhaul chose for me was an additional 14 miles away! Therefore, I had to take off work anyhow and drive my daughter up there myself! This takes us back to the customer service call. I told the rep that it was wrong of them to do that and not at all handled properly. Further, I asked that they comp at least the additional 14 miles it would add to my bill at $0,99/mile. Unbelievably, I was told she couldn't do that, please hold and she'd see what she could do, and finally came back with an offer of $0,79/mile. I had to have the rental that day so I took it even though it was still going to cost me more money WITH THE DISCOUNT! But seriously, WHAT A JOKE!! Come on Uhaul! You call that good business? You think that's good customer service? Well, you certainly have a lot of work to do. By the way, I was also told and I quote,”It happens all the time. There's nothing we can do about it.” The hell there isn't! Fix your reservation system to begin with and then you need to review these bad customer service policies you have in place and make some changes. Your business has got to be suffering as a result. I myself was livid after hanging up the phone. I know I'm definitely going to choose Budget next time I require a rental. A horrible overall experience that was only salvaged by the great service received by the kind, helpful, and understanding guy at the L & L rental location. So, good luck. Hopefully, you'll get the message eventually and do something to prevent such fiascos from happening again. Shame on you.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
5

Super fast and easy! On the road in under 20 minutes!

JAMES R. 
Évaluation :
5

John was extremely accommodating to our needs and we will definitely rent from him again.

Tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Non les évaluations ont été soumises pour cet établissement.

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