Customer Reviews for Lapeer Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

When we received our final bill there was an additional charge of $20 added because we did not fill out the EARLY turn in online…. When I called the U-Haul store and ask what this was about, I was told it was in my contract. We were not told of this at all when we rented it or we would have done it online…. Feel this is something it should have been discussed when we signed the rental…. Not happy with this at all and will not utilize U-Haul services again… being senior citizens and my husband fighting cancer at the present time… feel this charge was unjust

Évaluation :

5

Clean equipment, fast friendly service Great location, easy pick up and drop off. Will definitely use this location in the future

Évaluation :

5

Great service and truck was very nice

Évaluation :

3

The only problem I have is the increase rate of 32 % in one month for the same exact equipment from $458 to $607.. That I rented the previous month. Before I would recommend to a friend I would tell them to check around for prices.

Évaluation :

1

While the representative was very kind, she did not know much about the operation of the equipment and quite clearly did not do a thorough inspection. The truck had several sensor faults, no license plate lights, front bumper falling off, and then the trailer had to be swapped out because the first one had non functional safety straps. The second one had intermittent running lights, the flip down panel was jammed shut by the previous renter and they hadn't checked its operation before letting me take it. And then UHaul promised to call me on Monday and they did not. Awful experience

Évaluation :

5

I've used this storage unit for over 10 years. Sad I know. I've not once had an issue with anything. They even changed owners once while I was using their services and perfectly smooth transition. Very helpful staff!

Évaluation :

3

The remote pick up and drop off is a joke. I made the reservation and then the day I'm picking up the truck they need to approve my reservation electronically? There's hardly any Internet service where I was picking up the truck I had to walk around the parking lot until I found one spot that worked. Truck reservation was for 1130. I didn't get it till 1230 because of this process. I will never do this again.

Évaluation :

5

The application for returning after hours is slightly buggy. I was unable to return my vehicle without getting on the phone with customer service. The check in process also flagged my partner for not returning equipment in the year 2043. I had to go to the truck facility, they had to completely restart the reservation to get around the issue and we used different alternate contacts. Outside of that everything was okay

Évaluation :

5

I liked that the entrance gate was always open. It made entry and exit hassle-free!

Évaluation :

4

The system for checking yourself out is antiquated - you ask for pictures and then have us fill out the forms. There is technology that would allow you to read the pictures instead of asking the customer to duplicate information. Overall it takes the customer 30 minutes checking in and out. If you really want them spending that much time doing it you should offer a discount for those who self check out.

Évaluation :

5

The best car hauler that I've ever used pulled very smooth had no problems. Thank you very much.

Évaluation :

3

Needs more parking or better marked area

Évaluation :

3

This particular site is quite tiny and it is not easy to get in and out of. The people behind the counter were VERY nice and helpful. They were there ready for me at exactly 9am and happy to get the truck back early.

Évaluation :

5

I guess they need to procure more trailers

Évaluation :

5

Customer service was outstanding. Reminded me of days past . 10 stars

Évaluation :

5

Perhaps chocks made available for the trailers being returned to uneven spaces. Otherwise, a very pleasant experience.

Évaluation :

4

Every time I rent a truck. Its more difficult and they didn't accept cash. But everything went real well

Évaluation :

5

Erin was very pleasant and knowledgeable. Erin took the time to understand and process our Non-Profit, Tax Exempt Transaction and National agreement AMVETS established with U-Haul. Everything worked out perfect. Thank you Erin. I would recommend a hydraulic Jack to assist with connecting and disconnecting the 6x12 Trailer from a tow vehicle due to the Trailer's weight.

Évaluation :

1

They didn't give me a furniture dolly and I was charged for one. Also they could have shoveled snow around truck. Walking around it to inspect it wasn't the easiest.

Évaluation :

5

The enclosed trailer we rented for our move from MI to FL had water leaks throughout. When we got to Florida and started to unload the trailer, every single item was soaked! Our mattresses are ruined, TVs are ruined, sound bars had water pour out of them when I picked them up, my guns that were in soft cases are ruined. We might as well have moved everything in an open trailer.

Évaluation :

5

amazing

Évaluation :

3

Reservation is always an issue w uou guys..your people do not have a clue when renting trucks..I called to reserve a 20 ft truck and they said they had one $29 a day ..then I get a call later saying that's a one way truck but they have a 26 fter if that one is gone but it should be there..no call the day before to confirm reservation like I was told...then I get there and the lady said I don't have a 20 ft I have a 26 ft I don't know why they told you that..the previous renter musta hauled a truckload of weed cause the truck reaked of it..as did all of our clothes and stuff we moved..I was pissed about that..if I would have got pulled over and they wanted to go through all of our stuff because of that your company would have caught hell..never will I rent u haul again..what a joke..

Évaluation :

5

Nighttime drop off. Prompt call in the morning confirming drop off. Friendly on phone, easy to find location.

Évaluation :

5

Staff was very friendly and helpful. Truck was in really good shape

Évaluation :

5

The attendant at this location was very helpful and friendly. Thank you. This rest of my comment is not against the location, it is just a comment for consideration. My text to upload the picture did not come in a timely manner so I couldn't upload my pictures before getting on the road. When I was able to check again the link had timed out.

Évaluation :

5

The the only problem was the truck had the engine light on, but the gentleman working there answered the question and made sure the truck was safe to go before I left.

Évaluation :

5

Thank you so much for the use of the storage we appreciate you.

Évaluation :

5

Not enough lighting outside units and would be nice to have a light inside unit. Lighting was actually horrible for a storage facility. Couldn't get out through the gate one night but elizabeth was helpful and said she would rescue us if needed. Don't think gate was fixed when I moved out. Office hours normal and 10 pm access nice but later would be better. Staff was friendly. No excuse why the owner can't mantain the business better with amount of money made every month

Évaluation :

5

Everything was great including the employee that helped that morning thank you so much

Évaluation :

4

Thanks for your frindkiness and for the quick trnasaction. Got on the road in great timing.

Évaluation :

5

Nothing. Trevor was top notch in helping me with the selection of the best truck for my needs

Évaluation :

1

They called me the day before to confirm my reservation but when we went to pick up the truck they had no truck for us and they weren’t interested in trying to figure out a solution also the man working said he didn’t work for U-Haul

Évaluation :

4

Make sure the tires are fully inflated before renting car dollys so the customer doesn't have a car loaded and the tire is flat.

Évaluation :

5

Trevor answered all my questions and attached the trailer. Great job.

Évaluation :

3

I was supposed to have 2 moving dollies that did not get loaded for my after hours checkin. But i had no way through the process to find backup dollies or for compensation. Plus the u-haul app kept crashing during both checkin and checkout process.

Évaluation :

3

Truck mirrors were locked into position. I couldn't adjust them out to see the lanes beside me. Had to lean out over steering wheel to see to change lanes. It looked like there were set screws that prevented moving mirrors. I was basically looking at sides of truck & about 1/4 of side lanes. BIG BLIND SPOTS! Other than that, the truck was Great!!

Évaluation :

4

Mobile pick up option was preferred, but could be improved by the option to complete most of the process prior to arrival and having the lot well lit over night.

Évaluation :

5

Possibly have more trucks available especially cargo vans

Évaluation :

1

Picking up the vehicle was a disaster the lady that rented the vehicle had no clue what she was doing took almost an hour. Then we returned the vehicle. We had a $100 dollar refund and still have yet to receive it back on our card. I have receipt of refund but never received the money yet. This has been the worst moving experience with any rental I have had. Very very unhappy.

Évaluation :

5

Friendly and fast

Évaluation :

5

Easy rental- used 24/7.

Évaluation :

5

The people were friendly and helped ensure the trailer was properly placed on the truck hinge.

Évaluation :

2

Had an issue that the workers on site were not able to resolve. Uhaul representatives were able to handle the issue so I definitely recommend Uhaul just not this location. Worker on site was missing when I arrived, manager called him a few times and could not get ahold of him.

Évaluation :

5

The only concern is someone added the 5K insurance coverage for $8 on my rental even though when I set up the order I selected no coverage. Buyer beware!

Évaluation :

3

Have equipment on hand in case someone rents it.

Évaluation :

3

This vehicle shouldn't be on the road for service as the front end steering is all over the road. Drove it a little over 140 miles and white knuckled the entire time as the vehicle wants to wander the road. The vehicle wasn't dirty, but it was very beat up..

Évaluation :

5

Easy to set up, had to switch appointment dates and It was simple to change online. Quick pick up and drop off of equipment. Can't ask for anything better than that.

Évaluation :

5

More choices might be the only thing to improve on

Évaluation :

4

Wanted from another location, but they were closed on the day I needed. So they were able to transfer the trailer from evergreen storage to this location for me. All parties went above and beyond. Thanks to evergreen storage for lining this up.

Évaluation :

5

Great customer service from the lady there on that day (April 1)

Évaluation :

5

Truck and dolly were ready to go when we arrived and actual time to get on the road was minimal....thanks for a easy and fast experience.

Évaluation :

3

Everyone I spoke with was very kind, helpful, knowledgeable, customer service-driven. Uhaul's coordination system, however, seems to need help. My drop-off location was changed the day of the truck use. Was supposed to be one-way but was changed to rotund trip with drop-off back at original rental location. It cost me extra in gasoline, despite Trevor's help in eliminating my being charged for extra mileage and was an undertaking on his end that could have been avoided. Trevor, however, was very knowledgeable and helpful.

Évaluation :

4

Make your parking lot bigger.

Évaluation :

5

The unit I rented leaked and a bunch of my furniture and other items were ruined. And while I should have obtained insurance, I did not think I would have to be insured against the storage place itself. You would think for the money you pay, being dry would be one of the expectations.

Évaluation :

5

My belongings were very dirty (severe dust & cotton seed) from using this storage unit due to units are not completely enclosed up by the ceilings. My belongings were at a different storage facility for 4 years and was alot cleaner prior to this storage facility. I believe due to open ceiling with all other units is the problem. Very nice friendly staff.

Évaluation :

5

We only Moved out. Because of recent financial issues. The staff was very nice.

Évaluation :

5

I would like to recognize Trevor for his help in matters pertaining to the units and securing the U Haul truck and recommending a mover company. He was very friendly and he projected a professional manner with each contact. Michael Sosne

Évaluation :

5

Great doing business with.

Évaluation :

5

Staff was very professional

Évaluation :

5

During a difficult time in my life, you helped me thru it. Now I have a new homenwith a new journey. Merci.

Évaluation :

5

Manager on duty was professional.

Évaluation :

5

Everything was good

Évaluation :

5

Went smooth.

Évaluation :

4

There was an issue with my assigned unit being taken by another person who took the wrong unit. This issue was corrected the next day, but it was an inconvenience as I had to store items elsewhere.

Évaluation :

1

I reserved a 10 x 10 unit online. When I got there to move in they did not have the unit I reserved. They also could not find record of the transaction in their system.

Évaluation :

5

The staff were very helpful in getting everything set up for us to be able to rent. The facility is clean and patrolled pretty regularly.

Évaluation :

4

Great prices on moving and storage add-on, like boxes, tape, mattress bags, etc.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The storage unit was the perfect size and the staff was very friendly and informative

Évaluation :

5

2nd unit reserved and 100 % satisfied. Great facility and manager.

Évaluation :

3

Never went

Évaluation :

5

We received complete details before arriving Sat. Saw unit size before making commitment Filled out paperwork were done Nothing could be easier or smoother Thanks

Évaluation :

5

Storage unit was clean and just big enough for our belongings. Merci.