Customer Reviews for Las Minas Self Storage
(Concessionnaire U-Haul dans le voisinage)

343 évaluations

7416 El Dorado Ct   Laredo, TX 78045

(956) 242-4072

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(956) 242-4072

7416 El Dorado Ct
Laredo, TX 78045

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Mr Obryant is a crook, who thrives on taking items from storages, he finds to have good monetary value.. Mr Obryant put a lock on our storage BEFORE THE RENT WAS DUE on our unit.. Mr. Obryant then piled on some ridiculous, bogus fees, to the amount of 1 750 $making it very difficult to reclaim our belongings from our storage. I even had to take Mr. Obryant to court, due to his shady business practices.. I hope karma will eventually catch up to Mr. Obryant, and he will get what he deserves, for doing dishonest business.

LEO N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODDM C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL L. 
Évaluation :
5

Not secure, since the back fence has been completely removed. Another vehicle was ALWAYS parked in our parking spot despite multiple complaints. The gate code never changed from 1,2,3,4 so random people brought their vehicles and parked them there. Assigned RV parking with no room to actually back the RV up into the parking spot. Sorry. Not happy with the service.

Ryan Y.  |  Expérience générale 
Évaluation :
5

I highly recommend Las MInas Self Storage for all your storage needs. Competitive prices, easy access 24 hours a day, safe environment, friendly staff and very accessible when needed to speak to someone.

CIRO RENE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TELESFORO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNEDY KAY Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Very clean and well maintained

Melissa B.  |  Expérience générale 
Évaluation :
5

Good location and well maintained.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERTO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
5

Dropped off after hours

paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDIA V. 
Évaluation :
5

Very pleased with the lady working the office. Got me processed and out the door very quickly.

LEE raymond B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON O. 
Évaluation :
5

Probably the best place in Laredo. The lady was real nice.

PHILLIP L. 
Évaluation :
3

The unit had bad mileage per gallon water was leaking from roof above me when it started to rain getting me all wet guessingbthets why the floor was stained

JESUS G. 
Évaluation :
4

I came to drop the Uhual but the office was closed (sunday) due to the holiday.

Cristian T. 
Évaluation :
5

Best U-Haul experience ever.

GABRIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F. 
Évaluation :
3

The 50 $dollar guarantee is Trash. This is NOT the original store where I placed my order. The trailer that I rented online said that it would be available or I would get 50 $dollars. It Wasn't. I asked for the guarantee, and was told that someone would get back to me on Monday. It is now Wednesday and nobody has contacted me. When returning the rental, I wasn't able to use your app because verification kept sending me multiple text messages with different verification numbers. I ended returning the rental from the website.

Ana Sophia D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRISTINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Nothing person took my concerns and check in was fast and easy.

LYNDON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie R. 
Évaluation :
4

You offered me one month free storage space so I chose this location to return the equipment based on the fact that they had a self storage facility, except I was told it wasn't a UHaul facility so they would not honor that offer. This was not apparent from the web site. Web searches did not identify any such facility in Laredo. Felt like false advertising to me.

Geoffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO L. 
Évaluation :
5

The brakes on the uhaul needs fixing

Chad B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elias F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIREIDA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylore M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

Have someone help hook the trailer up have the lights and tires working. Have a pigtail available

Ray D. 
Évaluation :
5

Customer service is great

TODDM C. 
Évaluation :
5

Text the gate code to secure the vehicle inside of the gate after hrs

margarito A. 
Évaluation :
5

Nothing very friendly service

ROSALINDA M. 
Évaluation :
5

Excelente servicio

Cesar L. 
Évaluation :
5

Very helpful staff and it shows they really care.

Jose G. 
Évaluation :
3

Clean and sanitize the vehicle.

ROMAN P. 
Évaluation :
2

The staff were friendly and professional. The reason for the low score is that there was no one to assist with picking up trailer. There was another trailer parked in front of the one that I was getting, I had to literally manhandle the trailer I wanted to get it pulled out far enough to be able to hook it up. There either needs to be a tool available to move the trailer to a location where it can be hooked up, or they need to park the trailers back to back so that a person can back right into the trailer to hook it up.

Bartie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Clerk was very nice and helpful.

Rumaldo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigoberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia W. 
Évaluation :
1

I arrived before the posted closing time and no one was there. They had left early. This put me behind a day on my move. When I spoke to the dispatcher for UHaul I was informed that this was common. I would not rent from this location. Terrible way to run a business. Also the area manager never called me despite a request being put in. I will not rent from Uhaul again. Disappointing.

Burton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Excell R. 
Évaluation :
3

The business hours are listed for Sunday from 10 am to 4 pm yet they close the office at 2:00 pm. I didn't get an itemized receipt and I was charged for gas even though I filled the tank up to where I was told. I requested to speak to a representative but nobody called me back. It was average customer service and experience. The truck needs maintenance work.

Leonardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose arturo G. 
Évaluation :
1

I would not recommend U-HAUL period. Worst experience in my life when it came down to availability, dependability, and integrity of the company as a whole. Guarantee is a fraud. No money back even if it is U-Haul's fault for not having the truck available when You reserved it.

JOSE M. 
Évaluation :
1

We did not receive the furniture pads we requested and paid for.

pedro P. 
Évaluation :
5

you need to put brakes on all your trailers

MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO ARTURO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL A. 
Évaluation :
1

Actually have a clean truck that doesn't smell disgusting, and have trash and garbage on the inside. Also one that isn't starting to fall apart, the door didn't seal properly, AC hardly works, can't see due to horrible headlights, 2 quarts low on oil. Pretty sad I paid about 1 500 $to get a truck as bad as this one...

Johnny K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis A. 
Évaluation :
1

Poor customer service....

Juan C. 
Évaluation :
2

Next time have the employees take pictures of the trailer or truck before the customers drive off so there's no false accusations on damage when the truck or trailer is returned at the destination. My experience with UHAUL was terrible overall. I had a reservation which didn't happen on UHAULS end since the customer never turned in the truck. I was promised a discount by the UHAUL representative and didn't receive it. Bad customer service overall.

Jose R. 
Évaluation :
1

I was charged an undisclosed fee for dropping off after hours. I dropped it of early and they charged me 20 $. If I would have known I would have kept it longer. I was only getting it back ASAP in case it was needed.

RAMIRO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy S. 
Évaluation :
1

The girl at the front didn't take her time to check the truck with me . As a result the truck on the back door has a combination key, we spent 2 hours talking to the 1 800 number and the solution was look for something to break it we authorized you. What kind of solution is that I spent too much time trying to break the lock and lost a whole day of my uhaul rent

STEPHANIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma A. 
Évaluation :
3

Uhaul was dirty in back had yo sweep since I was moving mattresses they always tell me give it back clean just FYI

Nancy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador T. 
Évaluation :
5

muy buen servicio

ARGELIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne M. 
Évaluation :
5

Nice friendly and helpful people. 5 stars!

Jeffrey D. 
Évaluation :
5

Merci.

PHANUEL M. 
Évaluation :
1

The girl at Las minas location had no knowledge of just life in general much less the uhaul or equipment

Janie R. 
Évaluation :
5

Nice young lady who was very helpful!

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix M. 
Évaluation :
5

Great customer service from two representatives

Rafael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jvidal V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo M. 
Évaluation :
1

The business hours started at 8:00 a.m., so I made my reservation to pick up a trailer at 9:00 a.m. When I arrived, the door was locked and nobody would answer the phone or answer the door as I knocked. After 15 minutes of calling and knocking, someone arrived at the facility and opened the door without even an apology.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE M. 
Évaluation :
5

I set up my U-Haul rental using U-Hauls website. I received an email that indicated I would receive a phone call the day before my rental day to confirm. I never received the phone call. I called U-Haul last 800 number to confirm rental. During confirmation I asked if all accessories were confirmed as well. I was placed on hold and told that the pickup location was contacted to confirm accessories as well and told that location advised everything was provided. When I arrived to pickup the vehicle no appliance dolly was available. I advised location that U-Haul called the day before to confirm and was told that U-Haul never called. Caller ID was checked and there was no call from U-Haul in store log. I called U-Haul for assistance and asked who they claimed was spoken to at pick up location 3 times and was never provided an answer. The pickup location assisted me bye calling other U-Haul locations in the area to locate an appliance dolly and picked it up for me. U-Haul needs to have better record keeping for follow up or confirmation of said phone calls at National level. The local agency provided great service but national provided poor service.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
2

Location, location, location! Difficult to locate....even with Google Maps. Telephone inquiry as to location the person was ectremely limited on explanation/direction. Not a language issue!

Harvey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Location is a little bit hidden.

Adrian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernesto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronaldo S. 
Évaluation :
5

It was closed by the time we got there but some really nice people opened the gate for us so we could park our truck safely and securely. The next morning we finalized the paperwork. Very clean facility and friendly staff. I would also like to comment on the care that was given us enroute. Just over the Northern border of Texas one tire blew off completely. We were moments away from a rest area. We called the emergency number and the tire was changed within 30 minutes. The next morning we came out to find the tire on the same side was flat also. Called, came within 15 minutes and no more trouble. UHaul staff are amazing and incredibly helpful.

ivan C. 
Évaluation :
4

Please make sure your tracks are alignment. I was scared in all my trip to crash because it was hard to keep the truck straight.

ABDELKARIM E. 
Évaluation :
4

I emailed a concern through the email I was provided and have not gotten a response.

FELIPE C. 
Évaluation :
2

I was disappointed to see a charge on my card on the day the uhaul was returned. I was told before I picked up the uhaul that it was ok to leave in the parking lot of the place I picked it up on Memorial day and I would not be charged for that day. I was charged and called to complain and was never responded. Person that answered was suppose to contact me and never did. Very disappointed.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
2

The rental price online was totally different then what I paid at the location and I filled the tank all the way full and no credit was added to my account even though I went over the required amount upon return. This is why I hate renting from uhaul and normally I didn't because the prices are always a lie online even though they show the final price online before rental as correct with the insurance. I normal rent form budget or Penske. I will never rent a uhaul again ever in my life.

Melissa B. 
Évaluation :
5

GOOD HELP AND FEEDBACK, FRIENDLY SERVICE THEY INDICATE CALL UHAUL FOR REFUND OF THE TRAILER NOT USED AND LEFT IN THE ORIGIN FACILITY.

Francisco L. 
Évaluation :
5

Clean, spacious, well priced, and most of all office is open on Sundays at a reasonable time

Marion C.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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