Rachel V.
Nothing to improve. Customer service was great!!
Évaluations des clients Lathrop Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Lathrop Self Storage
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Sonia P.
Great customer service!!
devon D.
Staff seemed overly annoyed with customers asking clarifying questions
Jerrell L.
The customer service was wonderful.
ruben N.
The interior of the cab and the windshield could have been cleaner, but hardly worth mentioning. I would like to say the customer service was friendly and efficient. Thank you.
Patrick B S.
The car was slightly dirty but nothing to hinder the experience. They didn't provide the two dollies I ordered and getting the refund from mobile or electronically was a lot of work and waiting. Ultimately I just had to tell the employee when I returned the rental and he reimbursed me no problem. Overall, my experience was good but it could of been smoother.
BENJAMIN J.
Thank you for the great customer service provided for the rental. Best service I have ever had with U haul. I reserved the truck picked it up 5 mins moved what I needed to move,filled it up with gas and dropped it off. In N Out. Thank you again!
Noreen J.
wipe down trucks between rentals, very surprised it wasn't considering all that is going on with covid
Claudia B.
I had checked-in online, but the person at the counter seemed to not know that and asked that I send my DL once again, and once I told him that I had checked in online, it was a breeze. Then as I was leaving I asked if the items that I had requested when I reserved online where in the truck, and again, he was unaware that I had requested the items, and he had to do the paperwork once again to update the pricing. Other than this, which didn't take much time, I am happy with the customer service.
Artika K.
I was satisfied with the equipment but Not the movers. They did not show up.
William S.
The customer service person named April was helpful and nice
David B.
Awesome customer service was excellent
Donald B.
Make sure that the vehicle is clean.
Donna V.
Service was great!!
Anne Marie M.
Nothing. The entire process was quick and efficient. We returned after hours and that process was also well organized.
Corey L.
It was a excellent truck was clean counter Lady very pleasant lady.
Jay B.
Everything went very smooth even though the computers were down when I went in on a Saturday to pick up my rental, they were able to get me out quickly. Also, drop off on Monday morning was easy peasy!
Gerald M.
My compliments to Heather and April, they both are hardworking employees who explained everything to me and helped with any questions I had. April went out of her way to call me a cab to get home and was very pleasant while I waited.
Kelly H.
My experience was amazing. Thank you all!
William G.
Enjoy renting from them, customer service was excellent she was beyond great with service!
Cindy C.
Awesome customer service and very informative. She was very Nice and friendly, something got seldom see in customer service anymore. Thank you so much...
Shania R.
The lady was very friendly and went above and beyond for us and made our experience very pleasant
Nicole L.
Staff was super friendly and professional, all smiles
april R.
Easy and fast
Christina P.
I really love how April works she's so friendly so understanding and she answer all the questions really well I would recommend this place to a friends and family and myself... 5 stars ??????????
John H.
Truck was very dirty but it did the job fine
Gwendolyn M.
Listen to April she's knowledgeable and friendly.
FRANCISCO P.
Heather was a lifesaver after waiting for over an hour at another location I was in and out!!! Thank you!!
Pao V.
Fast service. It was in and out.
rey D.
Keep up the great job! One very satisfied customer!!'
Deana V.
My pick up location was filthy and NOT inviting at all. My drop off location went well with NO ISSUES!!!
Gabriella M.
I was very satisfied with the service I received at this location. Amber was very helpful and super friendly.
SANDRA H.
I have rented from this location many times. I have never had a bad truck until now. The truck needs maintenance. It seemed like it might not even make the trip and back. That was my thought as soon as I pulled out of your lot. It was real loud and seemed to misfire sometimes. This was all bad.
joe M.
April was wonderful! We came in after Penske failed to provide us with a truck we had reserved and she calmed us down and helped us out immediately. She provided exceptional customer service.
ANA V.
Thank you for always providing excellent customer service.
Keri B.
My truck was rented out to another customer after Uhaul had already charged me, charter lane is a horrible pick up/drop off location, prostitutes and people stealing the ac off of a nearby roof. The staff in the store advised that Uhaul takes reservations frequently without having trucks available and recommended I call Uhaul. I called Uhaul and explained my situation, the representative stated he had no other trucks and when I voiced that I was displeased he said nothing, I requested my money back and all he said was, yep, then hung up on me. I found another truck 15 min. away and was advised I could drop off in Copperopolis (Iconfirmed this twice) when I went to drop off I was advised I would have to drive and hour away (charging me .40 cents per mile) to drop off, I refused and they stated that were going to charge me...horrible experience... I will never use this company again
ANA V.
Awesome service! Fast and professional. I was on my way in no time. Thank you so much! :)
Joby T.
April was very friendly and greeted us as we drove up. We also just started a storage unit that day with Lathrop Storage.
Anne Marie M.
Great customer service, truck ready to go on time.
brian T.
I was charged for 82 extra miles. I have no idea why, since your return location office closed just as I was turning in the truck. I was not told that when i rented the truck that I would incur charges if I did not drive directly to the drop off location. I had to pick up some items as part of my trip.
AUSTIN K.
This was the best U-Haul experience we had. The rep. was very friendly and quick, much better than all other U-Haul locations (Fremont / Milipitas) that we went before. I hope you can give her kudos or bonus. Happy New year!!
tracy R.
They are most helpful and eferythingvwent smoothly
Ravi S.
Great Service just as usual u haul is the best.
Polly M.
Excellent experience
mary D.
Just wanted to let ya know that we loved our U haul lady She was So very nice, Its good to have good No GREAT customer service, Was Very Pleased Thank You Mary Devillanueva
Corey B.
yes.
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