Évaluations des clients Laurel Park Tire & Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Laurel Park Tire & Auto

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M Kent K. le

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Staff was very helpful

raymond S. le

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Jeff at this facility is excellent!

mark M. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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I have used U-Haul several times. The trucks has always been cleaned. This time the truck was very dirty especially the cargo area and the loading ramp. It look like someone had hauled bags of mulch and never tried to sweep it out. Even the walls on the cargo area was smeared with dirt. Unfortunately we experienced a blown tire that required roadside assistance on our move.

Andrew A. le

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Le client n'a pas laissé de commentaire.

Andy B. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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I had reserved the trailer to pick up at another location. I did this on-line since I was going to be driving down from New York to pick it up. I called the original location a week before leaving and I was assured everything was all set. On my way to Virginia I received a phone call from U-Haul stating that my pick up location had been changed. I stated that I was not happy since I had picked the original location due to them opening earlier and that I had booked a hotel ear them to make pick up easier and quicker. The new location ended up being 10 miles away from original location and in wrong direction of my intended travel. U-Haul representative on phone said there was nothing they could do. I could take that trailer or nothing. I told them it would have been nice to know this information more than one day in advance so I could have changed room reservations plus I was already halfway into a 10 hour drive to pick up trailer. The location where I ended up picking up trailer was very nice and helpful. My complaint is with corporate office and the way online rentals are handled.

Ben G. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

KAY V. le

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The process we had to go through to rent a truck and tow dolly took about 30 mins. The reservation had been entered as two separate invoices which made the process take longer.

John H. le

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The truck I rented which was at 1620 Va. Ave., Collinsville was already rented and was leaving the lot when I arrived. And my purchase was confirmed when I called 1-800-Uhaul. The attendant at 1620 called and found a 26 ft. truck at Laural Park Tire and Auto and said my info was transferred there. He was very professional. When I arrived my info was not in their system so we had to start over. They also were very nice and professional and I got the truck I needed.

jerry B. le

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Had to buy an adapter so brake lights would work, not acceptable. Had to drive to Richmond and back with no lights. I purchased adapter at advance auto but still did not work. As it was getting dark I called Danville uhaul and asked if I could return there, they said I had to return where I picked up. I would like to thank Eric at main office for his help he did everything he could to help.

devontae H. le

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Late dairty plus gave me better truck I did not want it to much gas had me driving all over too get my truck

Matthew B. le

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Truck itself was great, but back was not swept out, full of leaves etc. Biggest thing to me was, the dolly. I wasted 10 bucks on the dolly because the one they gave me was very old and had a layer of a motor oil looking substance on it. Not exactly what you want to be touching your furniture. I didn't use it at all.

latasha C. le

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Where I picked it up at was rude but the drop. Off location was excellent. Laurel park tire didn’t even check the truck before I left

WANDA K. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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The man was friendly, but distracted. The truck ran hot half way through the trip. Stopped very low on both oil and engine coolant. Filled everything. Changed address to pick up truck twice. Changed drop off point three times.

John H. le

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Le client n'a pas laissé de commentaire.

Trell M. le

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The pick up location was helpful. The end was not worth the money.

lisa T. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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Had a pick up time of 1 pm but made me rush in there and said that if I wasn't there before 11:30 that I wouldn't get my trailer. I had to rearrange appt that I had at the time. Also trailer was on edge of lot in some brush and they would not help me get it loaded on to my truck. Overall experience there was poor would not recommend anybody to go to this U-Haul dealer.

TODD O. le

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refund number should answer the calls when we are referred to the numbers. retailers should know how to issue refunds without it becoming a fraud case

Thurmond O. le

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When I arrived at the location the power was off so l was told that they couldn’t help me. I had to request that they check with other locations to see if I could transferred my reservation. After getting the paperwork set I asked where to get the trailer at which time the lady pointed up the hill. I expected someone to come out to assist but after about 20 minutes she came out but not to assist me so I went up the hill, found the trailer hooked it up myself. When I asked if there was anything that I should be aware of they said no. No one checked my vehicle or the hook up or anything. Since I have rented equipment with you all before I thought that this was unusual. Be more helpful to the customer. Don’t assume that they are can manage the process on their own.

THOMAS L. le

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GREAT JOB

Wendy K. le

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My first time renting a trailer. Staff was very friendly but I hooked up the wrong trailer and drove away. As I was driving I noticed I had a bigger trailer than I rented. I didn’t know they had numbers on the trailers to go by. No one walked us to the trailer. I just assumed it was ours. I turned around and had to back up the trailer into its spot and hook up the other one. It would have been nice if someone would have showed us our trailer the first time.

Lorenzo H. le

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Le client n'a pas laissé de commentaire.

Joyce B. le

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Be sure to do as much online as possible. The make-shift office reeks of cigarettes (smell on your clothes when you leave) and it's dirty. But it is a service station...so... People very friendly and know what they are doing.

Charity H. le

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Le client n'a pas laissé de commentaire.

loy H. le

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Le client n'a pas laissé de commentaire.

Leeland P. le

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Le client n'a pas laissé de commentaire.