Friendly service and close to my place, so it worked out.
Nam W
Customer Reviews for Lavin Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
CONVENIENCE LOCATION
LAWRENCE KGreat service, accessible location, clean vehicle. Highly recommend!
GUILHERME BYour car was old
Ehsan SThe hitch ball was not the expected size (it was 2.5" instead of 2") but I didn't find this information anywhere on the web site, so I could not use the truck for towing.
darie vI booked a 10ft uhaul but they gave me a van they mess up i said i told them many times that i need 10ft and they dont even do anything it is annoying
glenda mI thought it would be an after hour drop off. But the staff was still there and helped us.
WENXUAN ZThe owne behaviee was excellent.
mohammad aAli was so kind and helpful. If i needed truck again I will go back there.
Hamid AAll excellent
Marisol QFriendly and helpful staff.
Amirmohammad Ggood service and very nice
Li ZThey put our credit card on their phone and save it there. This isn’t comfortable for the customer, and I wish I could have done this online. But the other thing was easy and perfect.
Arash SGood easy service would rent again
David MI had booked a 10 ft long uhaul well in advance. However, around 3 hours before my reservation I got a call staying that 10 ft truck is not available and that I had to settle for a 15 ft long truck which wasn't in a great shape. More so, the utility dolly was not available and yet I have been charged for the dolly which I would be refunded for later. The agent at the pick up location asked me to take the truck or leave it. This was a highly unpleasant experience and I didn't have an option but to take whatever I was getting as I had booked an elevator for moving out of my condo and arranged for helping hands. The location wasn't equipped and I expected better. Won't recommend this location to anyone. I was expecting better from uhaul.
ATHARVA PExcellent service by Ali!! He was amazing to deal with and will recommend to all my friends and family.
ALPESHKUMAR PI genuinely question renting a vehicle with 3/8 of a tank of gasoline and expecting the renter to return the vehicle with the same fuel level. How am I supposed to know the fuel economy of this vehicle when full or when empty or how large its gas tank is? The vehicle should be provided with a full tank and provide me with the expectation that it be returned full.
ross pThe best uhaul branch in toronto, they are wonderful in communication. Thanks the team.
SOUDABEH HBest u haul location!!! Friendly staff and quick service
Danny WKeep up the excellent services
Imelda WNothing needs to improve .
krushi pLo recomiendo
Silvia Cاختلاف کیلومتر و مایل برای مشتری باید اول کار توضیح داد بشه، ولی در مجموع خوب بود.
seyed mThe rental was processed by the service advisor smoothly, as planned, with no issues whatsoever. The return was easy. The vehicle was well maintained, however there was some garbage and receipts in the cupholders, on the dash, and under the driver's seat. The vehicle could also have used a wash.
Mark WThe thing what most like it about this location it’s the costumer service 5/5⭐️ The truck and prices 2.5/5 ⭐️
ray fIt was nice and easy to rent the truck and good customer service.
Daniel JNot a very thorough explanation of the rental, nor a confirmation of what was changed from the original reservation. Made for a very stressful and horrendous experience late in the day.
Joseph AThank you to the location and the staff for their customer service and for working with me during a tight spot. Appreciate the assist.
Saurabh Mtoo expensive.
aria aThe van that l rented had not been cleaned, it had chocolate wrappers and leafs in it. Disappointed that there was not parking for my vehicle had to search neighborhood. After l returned, van was moved, l went to the area the van was parked, guy said l was not allowed to be there and wanted the key back. He confirmed l had rented the van but was still acting a bit weird. I am glad my son was with me.
DANIELLE WThough it was a busy Saturday with many customers, service was quick and painless. Definitely a recommend for this location.
Bobbie CFriendly and considerate.
Thelma CThe rental service person was great. Very fast, efficient and friendly. However, the truck was very dirty, and the brakes were terrible. The truck definitely needs brake service, and should not be rented out in that condition. I also found the app buggy and difficult to use and had to finish the registration with the service associate.
Jeffrey Ggreat service
Merlita MGreat staff and a high level of professionalism.
enobakhare iGood experience overall
Marco SVery good one of the uhaul location, very clean and fresh truck and very quick service no waiting
Amarjeet AGreat place to rent a truck. Truck was ready and dropoff quick and easy. Got my receipt sent to me quickly. A + All went smoothly. Thanks
Tom CMake it easier to interpret the bill
Ali AGreat location. Easy and quick.
Julie Tstaff has very polite attitude！
PURUI WI was disappointed to learn that the U-Haul truck could not be returned to our preferred U-Haul branch. This restriction was not communicated to us when we made the reservation, and we only found out when it was time to return the truck. This caused unnecessary inconvenience and additional planning on our end. Customers should be clearly informed of the return location restrictions before completing the rental. After returning the truck, I parked it properly within the designated parking lines. However, just as I was about to leave, customer service asked me via phone call to move the truck and park it parallel to the fence. This instruction was confusing and did not make sense, especially since the truck was already parked correctly in the designated area. Overall, the lack of clear communication and the unnecessary parking instruction made the return process more inconvenient than it needed to be.
June BThe staff in this location was very friendly and helpful
Young SExceptional experience with this U-Haul neighborhood location. The customer service was top-notch—friendly, efficient, and very helpful. Everything was organized, well-maintained, and ready on time. I’ll definitely be using this location again for my future rentals.
Seyed MThe man that helped me was very friendly the whole rental procedure took 5 minutes. Picking up and dropping off. I woild recommend this location.
scnejana T1. Requested Furniture and Utilities Dolly as part of initial booking a month back but while taking the truck I was informed that Dolly was not present am not understanding why then there is an option to book a dolly as part of reservation ? 2. I looked into the service hours for Pickering Uhaul at Kingston road and closing hours was mentioned as 8 PM and I left the truck there by 7.30 PM still I was charged for after hours service charge I dont understand the reason behind this service charge 3. Truck was really old without any GPS or reverse parking camera, worst part is the passenger side mirrors are not adjustable it is fixed at specific position.
Vikram RThe owner was amazing and made the transaction extremely easy. Very friendly and welcoming
Kenneth YGood customer service
JUSTICE CStaff very helpful and friendly, quick service.
Peter C