Customer Reviews for Lavish Living
(Concessionnaire U-Haul dans le voisinage)

73 évaluations

3500 Elgin St   Houston, TX 77004

(713) 405-1992

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h pm
  • Ven - sam : 8h am à 5h pm
  • Dim : 11h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(713) 405-1992

3500 Elgin St
Houston, TX 77004

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h pm
  • Ven - sam : 8h am à 5h pm
  • Dim : 11h am à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Damond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
3

It was ok.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
5

Great location they were ready to assist me as soon as we pulled up. Took the trailer off and we were gone in no time. HIGHLY RECOMMEND THIS LOCATION !!!

ROGELIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita D. 
Évaluation :
5

Jordan was very professional and nice.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luiz T. 
Évaluation :
5

Great experience at this location

RHONDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
1

I was at location at 1pm to pickup the truck , they pull first truck . When I drive off then I notice there lock in back of the truck they don't know the code . Then guy pull 2nd truck , truck does not have no gas . Then he pull up 3rd truck that truck has barely gas . I told don't worry I fill the gas. They have gas Station cross the street. Now I receive my bill . I drive only one way 26 mile . Now they charge me extra 58 mile . $ 30 fuels fill and 10 gallon of gas . This totally ripped off . The drop off location at cypress closed to my house Brandon was there he said he check later . So he totally rip us off . This really bad for uhaul . I never going rent a truck from you guys . I will put this in social media about Cypress location . No will rent a truck from then . You need to investigation for this . Cancel there uhaul license. This is not acceptable.

Gurjit S. 
Évaluation :
3

We were switched to a different location than the one we had selected, because the equipment was not available there.

Alex D. 
Évaluation :
5

Thank you for everything

Jane O. 
Évaluation :
5

Friendly staff and many trucks available

Emmanuel S. 
Évaluation :
5

Offered help for assembly and mounting. Very respectful. Would book again.

Mairiel F. 
Évaluation :
5

Everything was excellent

juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO P. 
Évaluation :
1

This was by far the worst UHaul experience I have ever had. I initially scheduled my pickup from the TMC location and was redirected to pick up from the Elgin Avenue location based on trailer availability. First off, the shop is not very easy to spot because it's located in what appears to be a formerly condemned building across from a gas station. The shop was run physically by one middle-aged man while his son runs the business via telephone. In the 2 hours I waited to get my trailer, the shop serviced only two customers who were equally as frustrated as I was. When it was finally my turn, I had to present my credit card to the man running "Lavish Living" who in turn had to call his son and read out my credit card number, exp date, and security code so that he can remotely enter it online. I have no idea whether the transaction was secure and will be monitoring my credit card statements carefully over the next year. Once the few items I bought were rung up, I was informed that the 36 PO blankets I had ordered were not available at this site and I would have to drive to midtown (3 miles away) to pick up these items. Finally, it was time to attach the trailer to my trailer hitch. I walked out ahead of the man helping me and carried my stuff to the back (where my vehicle and trailer were located) only to find that the man didn't follow me out. So I went back and found the man casually tidying boxes in the store instead of coming out to help. Hitching up the trailer took approximately another 15 minutes because the employee moved extremely slowly, requiring assistance with several of the steps. When the trailer was finally attached, he noticed that he did not have the adaptor to connect the trailer lights. He then informed me that we would have to detach the trailer so I could legally drive over to the San Jacinto site to pick up an adaptor and then he would have to reattach the trailer. Luckily I found an adaptor stored in my vehicle and was finally able to drive with the trailer to the San Jacinto site to pick up the PO blankets. On the ride over, the trailer felt particularly unsecure. I then found out at the San Jacinto site, that they did not have any PO blankets packaged but I could take a dozen of the used ones from the back. Moreover, I had the site manager, Vergil (excellent customer service), take a look at the trailer attachment only to find that the trailer was not fully tightened onto the hitch. This was a massive waste of time. The Elgin Ave UHaul site should be shut down and all customers should be referred to the San Jacinto site.

Arin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

The owner came out on a Friday night to assist since I accidentally locked my personal keys in the truck. Great customer service!!!

ROY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD S. 
Évaluation :
3

wasn't the site. It was in making the reservation. Web site made 4 reservations. Talked to an agent, she canceled 3. The day before the rental, my last reservation was canceled. Had to make another one.

Timothy S. 
Évaluation :
5

Excellent service à la clientèle. Friendly reliable and accommodating when I forgot the key to my hitch at the time of pick up. They were patient with me while I went back home to get the keys. It's my 3rd time renting from here and I always have a great experience. I'll continue to rent from this location.

Onata A. 
Évaluation :
5

Vert attentive location. They were accommodating didn't allow me to touch the trailer during the drop off refused my assistance. Would definitely use their services of cleaning and TV mounting they have GREAT customer service

tina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
4

We returned the truck after 4pm using web services.

PRAMOD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYNE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUES D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YANCY W. 
Évaluation :
5

Excelente servicio, estoy muy satisfecho,gracias

JOSE L. 
Évaluation :
5

Personal waited 45 minutes Past closing time for me to return the trailer. He was very courteous and helpful

YOMI F. 
Évaluation :
5

excelente lugar para alquilar desde muy complaciente

JOSE G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JORDAN A. 
Évaluation :
5

Everything went great. Perfect!

VANESSA P. 
Évaluation :
5

Jordan was amazing! Very friendly and the truck was clean and ready to go for our arrival. Would definitely do business here again

BRITTANY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEO O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SCOTT RICHARD B. 
Évaluation :
5

Jordan was great.

AL HALEEM MUSLIM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRICE C. 
Évaluation :
5

Very professional and courteous! This was much less stressful than dealing with movers. The equipment was reasonably priced and I was in and out! My definite go -to if I ever need moving equipment in Houston.

ADRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
5

Jordan was very helpful. I called him to check the closing time, and it was about to close, but he waited me and was very friendly.

Seungwoo P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
4

Jordan was very helpful

FRANCHESCA L. 
Évaluation :
5

My only complaint was that this location had no moving blankets - I had to go to another location to get these. Jordan was super!!

Julie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
2

The attendant failed to go over any details with me prior to letting me leave, and then he sent me to a different location to pick up the blankets.

David P. 
Évaluation :
2

It looks abandoned

MARKEE D. 
Évaluation :
5

Excellent service à la clientèle

Alexander W. 
Évaluation :
5

This location was great very accommodating Jordan called us on the way in to Houston. Also had his guys come and help us unload the truck and they did an EXCEPTIONAL job they were fast and efficient unloading the truck. He also offered me WIRELESS TV MOUNTING in my new home and it looks GREAT get the LED LIGHTS.

LATOYA B. 
Évaluation :
3

Made a one way reservation. The location told me I couldn't have it one way but U-Haul only gave this option as a location for pick up. Drove 50 miles out of the way and had to Uber back after return. Turned into a very expensive rental. Poor communication on U-Haul's part.

BRIAN M. 
Évaluation :
1

When I went to turn the truck in and take a pictures of the odometer it wouldn't let me out in the correct mileage, b/c it said my finished mileage was more than my starting milage but that wasn't true

NICOLE W. 
Évaluation :
4

Continue to treat customers the way they treated me.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA T. 
Évaluation :
5

Jordan is amazing. He called me mid-journey. He called me when we got to Houston. Amazing service.

Robert A. 
Évaluation :
5

Returns was quick and easy as well.

James B. 
Évaluation :
5

Great experience!!

THOMASSCOTT E. 
Évaluation :
5

Excellent

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isreal C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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  • Icône de remorque
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    Accessoires de déménagement

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