Always a pleasure to do business with
TOMICA W
Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mr. Lawrence always makes sure the equipment I reserve is clean/ready/available. He also is friendly and helpful.
Lori BAs always…I received excellent service from the attendant! He's always patient and hospitable!
Willie BPhil, was great!
Chris BVery friendly
Matthew WI checked in online prior to arriving and everything went smooth. They had me pull around then connected the trial and confirmed all the signal. I will be renting from Lawrence anytime I need a trailer or truck in the future.
Robert MThe guy was very nice and he explained everything to me and he took his time
MIRANDA WGreat service!
Per SRien
Ivan JYou guys need to let someone know that you can’t use a prepaid card you have to have a bank card or credit card
Dawn GAlways great service from this location.
Irwin HVery helpful and kind staff. He even showed up before their store hours because he knew the mobile check in wasn't working.
Heather ECompared to the N. Main St. High Point location, the service was over the top. Merci
Jerry HThe price should be 159 not 177.00, got a 18 discount to drop it off at Lawrence Automotive. I should have 50 extra miles and not 50 extra days. The furniture dolly was not the one I ordered.
Jacques YEverything was on point. It was ready when I got there. I done everything online. Mr. Bill took care of me real well. I will recommend y'all ,I will use y'all again. Merci.
April BExcellent service and conveniently located. Very simple process. Will rent again from this location.
Christopher TVery friendly!!
Wade YExcellent service à la clientèle
ANAND SCustomer service was excellent.
Festo KCosts not disclosed when renting even though I asked about all charges. I would consider is a shady way of conducting business.
joe hTheir customer service is stellar. You don't need any special treatment because I have always been treated like I am their only customer and they really try to give good info and all charges are as shown upfront. I think this is the best location I have used.
TONI GI have no improvement suggestions. I just wanted to say the 2 men that have helped me at this location have been above and beyond accommodating...They were very helpful and friendly
CHRISTINE SI have never rented a uhaul this way. But this was the best way for me and I liked it a lot.
Alecia SReceived great customer service.
Dennis DVery rude phone call when we were taking truck back. Attendant threatened us with police action as we were 2 hours late with truck due to significant rain delay.
ericka cPhil was so nice and accommodating.
Caren SI love this location. Phil was incredibly helpful and kind and very responsive. This would be my preferred U-Haul rental location even if I didn't live in Jamestown.
Judy MThe rep was very knowledgeable. Explained everything to us and was overall amazing. Will definitely use that Jamestown, NC location again.
Sasha DAll good
David BThe location was good. The service was good too.
LaTonya WVery helpful
FAISON Hthe experience was good
Herman HThe lot to leave the truck is so poorly maintained. There are TONS of potholes/giant dips/grass growing through concrete throughout and it's hard to avoid all of this-you could literally cause damage to the trucks. My husband happens to be a CDL driver so he was able to maneuver more easily. The lot is disorganized and it is unclear where to leave the truck because you inevitably end up parking another vehicle in. The other concern is that the instructions for where to leave equipment DO NOT indicate that all dollies/blankets/hand trucks need to be locked in the cab of the truck if dropped off after-hours. We received a call from someone at Lawrence Automotive after we left the location indicating that theft of those items is our responsibility and that we should have known to put them in the cab prior to locking the door and dropping the key in the drop box. He offered no solutions other than to make us aware of that. We chose to return and put our personal lock on the outside of the truck and leave that key in the lock box as well. He honestly should have gone out to his place of business to take care of it after learning that no instructions were provided to us. He only offered to let us take our chances and that he has cameras at the property and could try to monitor. No offer to mail our lock to us. Limited concern for the extra time and energy spent on this. We came from WI and were returning to WI after putting our items in storage for our upcoming move. Very disappointing drop location and service.
Michael IThe service is good. The in charge is so friendly and approachable.
Eva AHave newer vehicles available!
Ed HEverything was great..No Problems at all..Great Customer Service...
EARL GThis was the worst place in the nation. Trash up to the roof.!!!!
Robert MN.D.
Pamela Plocation is hard to get in and out of but is very visable and conviently located next to a 711 to refuel.
Charles Kthe guy working was super helpful but the drop-off building was a dump
John RMr. Paul did a great job. Service rapide et convivial.
TEDDY GNeed more parking available.
Linda BMy only complaint is that I never received a receipt via email from when I returned the trailer to the return location.
David HComputer system crashed nationwide and delayed rental by 5 hours. Lawerance Automative was very helpful.
Edward MEasy pick up and friendly service
Allen MThank you Phil
Nedra MJunk everywhere in the building. No place to pull into property (buisness), difficult access to equipment to hookup to trailer. Staff was nice guy and knew his job.
Louis Ggreat customer service and support
Dave HA little hard to get in and out of with a trailer, but someone was there immediately to help me and give directions.
Chris GNot an ideal location but might be convenient to you. There is no parking if you plan to leave a vehicle on site till your return
Trevor AThe attendant is always pleasant helpful
Willie BStay as u are
Mary MThe truck was in poor condition when picked up, and we are now being charged a cleaning fee that is being contested.
Robert STruly great customer service. I wouldnt change a thing, very friendly and easy going person and equipment did what we needed. Will be using this location for future rentals for sure!
Eric LThe service is always super efficient! Very helpful attendant!
Willie BGreat Service !
William BIt went well!
Willie BI always rent my uhaul equipment from Lawrence Automotive. Excellent dealer.
DAVID PThe property is a bit short on parking space. It was funny (amusing type funny) when the persons ahead of me in line said they were there to pick up a 20 foot truck and I had just pulled in with a 20 foot truck. Easy handoff.
Michael W