The lady at the U-Haul 800 number told me that it came with everything we needed. It did not. It also had a different pin system than my truck. Thankfully this location knew my nephew who picked up the trailer and lent him a hitch/hat we needed. I was also told by that same lady on the 800 number that I could pay if I did the rental with her. That too was incorrect. We also had to wait from the 12pm pick up time that was paid for/arranged for the trailer to be returned. This did not happen until almost 4 pm. I returned it the next day at 6pm and was still charged two full days?? (Also noticed the return was not entered until the next day at 9am).Deborah O.
Customer Reviews for Laws Automotive
(U-Haul Neighborhood Dealer)
Pour nous contacter
Portage La Prairie, MB R1N0K6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TRAVIS A.
Excellent service through out our moving experience. Five stars is not enough!Ian W.
I booked the trailer 2 weeks in advance and then 2 days before my trip they called to tell me that they don't have one available for a one way trip, and the closest one available was somewhere in ontario. was not very happy with the experienceNoah R.
The owners were absolutely 100 percent friendly and helped hook up the trailer showed us the ins and outs. Nothing but good experience.Troy C.
Law's Automotive care about people and their customer service skills are outstanding. They will go the extra mile to help customers achieve their goal if they can help. I highly recommend this location.Marie C.
My mom always told me "if you got nothing nice to say, don't say anything at all" It was the worst experience ever! Overcharged, wasn't shown the fuel level before leaving. Then charged me more after I returned and I had no extra miles and gas was back to where it should have been. CrooksCurtis T.
Le client n'a pas laissé de commentaire.Garry H.
Le client n'a pas laissé de commentaire.Kimberley R.
Le client n'a pas laissé de commentaire.Jennifer K.
Amazing customer service!Jim R.
Le client n'a pas laissé de commentaire.Alex H.
Le client n'a pas laissé de commentaire.BELTRAN G.
Be more upfront with customer and let them know more than 12 hours before pickup that they need to pick up at a location over an hour away.CHAD G.
Le client n'a pas laissé de commentaire.JACQUES I.
This location was great. Excellent service à la clientèle. Two of the three uhaul places we called prior to getting a vehicle at this location left a lot to be desired.GLEN C.
You forgot the dolly and I had to move my freezer lol it was tough but I did it.Charity H.
Just dropped the truck off but very convenient spot!Elenor B.
Le client n'a pas laissé de commentaire.JONATHON C.
Le client n'a pas laissé de commentaire.JONATHON C.
Le client n'a pas laissé de commentaire.STEPHEN S.
Le client n'a pas laissé de commentaire.Farhad S.
It was good location to pickup and return uhaul trailerDennis K.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.DAPHNE C.
The folks at Law's automotive were friendly and helpful. U-Haul informed me at the last minute (15 minutes before I was supposed to pick up the 6x12 trailer that I reserved) that they didn't have my trailer and the best they could do was offer a 5x8 trailer or wait until the next day. Being that I took the day off to move I took the 5x8 trailer and had to make 2 trips. So the U-Haul experience wasn't the best, but the friendly folks at Law's helped me make the best of a bad situation.PATRICK L.
Le client n'a pas laissé de commentaire.ELIZABETH P.
Le client n'a pas laissé de commentaire.OLEKSANDR F.
Le client n'a pas laissé de commentaire.Jigneshkumar P.
Le client n'a pas laissé de commentaire.BARTON B.
Kelley was very helpful in making the booking. She paid close attention to every detail. When I dropped off the truck, again a great customer experience! Much appreciated! Great working with you!murray T.
Le client n'a pas laissé de commentaire.BRENDA H.
Le client n'a pas laissé de commentaire.DIEGO F.
I was very pleased with the great customer service!Marianne W.
Kelley possessed an incredible sense of customer service and transparency. Based on our most recent experience, we would be more likely to recommend and continue future business with this location.Lindsay R.
Le client n'a pas laissé de commentaire.Gordon M.
Nothing...everything was great...they were extremely helpful and enjoyable to converse with. We appreciate them going out of their way to see about an alternate tow ball. Thank you for all your help in making my parents relocation to Alberta easy.Barry H.
Very friendly and helpful.Mitchell C.
Le client n'a pas laissé de commentaire.KATHLEEN C.
Le client n'a pas laissé de commentaire.jerett B.
Le client n'a pas laissé de commentaire.Sharon S.
was closed when I returnedDeanna Z.
The location we picked up the uhaul from was great, but our experience making our reservation online was not good. We made a reservation for in Portage La Prairie MB but we kept getting told we'd need to pick up in Winnipeg, MB which is an hour from where we wanted the Uhaul. It caused us a lot of stress.Denise M.
Very friendly and helpful. Quick and efficient.Michael K.
Le client n'a pas laissé de commentaire.Marie Eve C.
Le client n'a pas laissé de commentaire.Trent M.
Le client n'a pas laissé de commentaire.Kelley L.
Le client n'a pas laissé de commentaire.Brian S.
Very friendly and helpfulDavid D.
The owners of the business were pleasant, helpful, and knowledgeable. The preferred rental location in Portage la Prairie, MB.Michael L.
Le client n'a pas laissé de commentaire.Joel D.
Le client n'a pas laissé de commentaire.Theresa L.
Le client n'a pas laissé de commentaire.Dan C.
Drop off was pretty painless, a couple pictures and answer a couple questions online. The location drop off was closed at the time so the key just went into the drop off box.Meranda B.
Le client n'a pas laissé de commentaire.Kelvin K.
Le client n'a pas laissé de commentaire.Glenn L.
Online did not work to verify pickup. Had to call in and by the time I drive away it was 45 minutes later.Chad G.
Le client n'a pas laissé de commentaire.Shaun L.
The people at this location were fantastic!! Super accommodating and awesome to deal with.Carla C.
Le client n'a pas laissé de commentaire.Dima Z.
Laws Automotive though small is friendly and very accommodating and knows how to serve customers. AAA+Douglas F.
Le client n'a pas laissé de commentaire.Audrey F.
There is nothing wrong with location but I didn't get what I ordered there for it leads me to believe that your booking system isn't in fact efficient why book something if you can actually get itjenn W.
Overall great experience. The only problem I had with the unit was I wish there was cruise control. It would be more fuel efficient and easier on the foot, after many hours of use. It also would help in not speedingRussel M.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.melvin C.
Le client n'a pas laissé de commentaire.Christopher K.
there is nothing to improve at Laws. This guys are the best.Udo M.
Inside window was dirty mentioned to vendor she mentioned they would take care of it and thanked meDwight M.
Was not impressed with U-Haul, but the folks at laws automotive not only retained my business, but earned mine and a friends return business through their purposeful customer serviceAnita M.
Inform the custodian that you rent out trailer ALLWAYS for 2 days !!!Jakob W.
Le client n'a pas laissé de commentaire.joey J.
Le client n'a pas laissé de commentaire.Brittany B.
Le client n'a pas laissé de commentaire.MAENDEL E.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Eric G.
Le client n'a pas laissé de commentaire.Demy S.
We are being unfairly overcharged, no option for that!!LADINE K.